AT&T Store

I love those guys!! This is one of my favorite store. They are very professional kind and always on point. Thank you guys for help me and help a lot of Latinos there 🤪🤪

Leo was super great! I went to the att in Plano off the tollway and park and the woman there didn’t want to help me because I didn’t want to do anything other than trade my phone in. After that went to the one in Plano and Leo heard me out and got me out of the store with a new phone in 15 minutes or so. Great store!

Dylan was very helpful, thank you very much!

This store and store manager Sarah are WONDERFUL. The store was clean and well organized. Sarah had the best attitude and was a pleasure to work with. You can tell she cares about her customers and store as a whole. She resolved my issue, was very knowledgeable and made me happy to be a customer. I will be visiting this store specifically anytime I want to upgrade devices or need assistance in the future because of how great my experience with Sarah was. Thank you Sarah for caring about me as a customer!

One of the best experiences I have ever had with AT&T! Friendly and polite employees ✅ Leandro helped me transferring my metroPCS line to AT&T, he was quick and he really did a great job.
Honestly, I can say that this store is a model store to be followed comparing to others in the city👏🏼

This store turned a terrible situation around. The one at Beltline and the Tollway in Addison is horrible. The manager is the worst.
If you need something, go here! Great staff and management. Thanks again!

Thanks leo for all your help
You Made everything fast and with great service

Very nice Rep helped me get my phone up and running again after someone found it and removed the SIM card and threw my cover away. A reward got it back for me. The Rep was very helpful and friendly.

Super fast service. Clean building. Everyone greeted me and Dylan helped me with my cell phone services. Went in for a billing problem and walked out with a new apple watch! I love it!

Lou is great! Went in this morning looking for a new phone, was a bit hesitant on how much I wanted to spend, but came away with a great phone. When I arrived Lou was in the process of helping another customer, but he immediately greeted me. Lou did a great job of working with me and giving as much info as possible as he waited on the other customers set-up to take. By the time he was finished with the other customer I was already decided from all the info he had given me. We even looked over my current plan to make sure I was getting the best deal for my money. He was very knowledgeable and spoke in terms where I could understand where I was at with certain charges/deals/promotions and so fourth. All and all A+ customer service. I'll definitely always go to Lou.

I was just in the store to return a phone from a messed up online order. Sarah, the manager went above and beyond to help me. We had to get on the phone with customer care a couple of times. She was patient, helpful, and even got me a water during my visit. I can’t say enough great things about this location. Thanks again Sarah, you kept me as a customer today!

Lou was AMAZING!!! Not only taking care of our shopping experience but safety as well! They had noticed some suspicious activity and locked the door for our safety all while still being there for the customers as they came and went. I had an issue with my account and after explaining the issue he got on the phone and took care of it along with the rep on the other line in less than 10 minutes. Thanks Lou for all that you did for me and my family while at your store!!!!

Leo was super helpful and got my issue resolved quickly! Will definitely be returning to this store if I need help in the future!

Lisa did such a great job today. She helped my wife and I into a new phone and phone line. Amazing customer service. Very knowledgeable. 💯 recommend.

The store was very pretty with their GOLD decorations. The staff especially Sarah was so nice and patient with me, will definitely come back and refer all my friends and family to this location!

Stopped in to get help installing my old SIM card into new phone, which was a different size card. Lou and Joshua were very friendly and were able to solve the problem quickly! Would definitely go back to this location!

I visited this AT&T location on a Monday around 10:00a. There were 2 sales persons in the store helping two customers. They were quick to acknowledge me and let me know that they would be with me shortly. The store is very clean and well kept. My 2 year old tagged along for the trip and the salesperson was very kind to turn the TV to Nick JR while we waited to help entertain the kiddo! This allowed me time to browse products and look through some information. I was there to purchase a new iphone. We waited about 25min to be helped, but I didn’t mind because I understand getting people set up on new devices can take a little while. The salespeople were very knowledgeable with the iPhone and the insurance plan to cover it. They had the phone I wanted stocked and weren’t pushy in selling me an upgraded phone plan or anything (which I appreciate). He did insist I buy a case for the phone (which is understandable) but their selection of iPhone X cases were limited. We left the store around 11:45a so it did take a little while for them to help, purchase and set the phone up. I do wish they had more brands and color options for cases in store, just so you could knock it all out in one stop. However, my experience was great. I would highly recommend this location.

I go here every month to pay my bill and I have never received such great customer service like I did from an employee named Michael today. I appreciate good customer service since it is so rare these days. Keep it up Michael and hopefully your fellow coworkers can learn from you! Thanks!

Employee was extremely friendly, and helpful. I went in there to get my service switched over. He was very knowledgeable and was able to get me set up fast.

Jose Rodrigues was great. He listened to my issues I was having and not getting help on from just calling the At&T 800 number. He helped get all my issues resolved and always had a good attitude. He will definitely be my go to At&T guy and I have recommended this store to a couple people already and specially Jose...