T-Mobile

I recently had the pleasure of interacting with Bret, a customer service representative from Chagrin Rd. T mobile, to resolve a technical issue with my watch. It was a stellar experience. From the moment I reached out for assistance, Bret displayed exceptional professionalism and knowledge.
He listened attentively to my problem and asked pertinent questions to diagnose the issue accurately. His patience and friendliness made me feel valued as a customer. He demonstrated a deep understanding of technical issues, effortlessly troubleshooting a problem that had stumped other technicians.
What truly impressed me was Bret's dedication. Despite encountering some complexity with the problem, he remained determined and committed to resolving it. His persistence paid off, as he successfully resolved the issue. In addition, he found a way to save me money, as well. Overall, Bret's exceptional customer service left a lasting impression on me, and I would highly recommend him to anyone with T mobile service.

Associate Brett at the Chagrin Rd location was wonderful, resourceful and great at his job. He helped me get myself and my best friend new iPhone 15 pro maxs without breaking my wallet. Didn’t know I could even get something so nice. I recommend Associate Brett for his respectfulness, professionalism and overall work ethic! #GoBrett@T-Mobile

Sean was extraordinary. My wife and I came in to upgrade her phone, and I was going to make an insurance claim on my iphone 13. Sean explained a deal for us that upgraded us both to brand new phones, with no additional cost. He was knowledgeable and efficient. Thank you!

Hey family this T-Mobile store is my favortie one, friendly customer service and support to help with your phone or other purchases
The store has a nice new look that's nice

Went in to the store it was very nice looking and the staff were very professional. The one gentleman I think his name was doug(sorry if I messed that up), but he was absolutely amazing. He was very patient, knowledgeable, and very empathetic to my concerns. A gentleman of that caliber must have 3 degrees. I Will be back to work with him again as my experience was above and beyond and made me feel safe about my purchase. Beachwood staff rocks!

This was my first time switching over to Sprint Madison took her time and helped me open my business account and she explained every detail to help me get the best offer I couldn’t ask for someone so helpful and so far it’s been a few months and the service has been great little slow at times but the features on the iPhone X has been above expectations will definitely recommend.

I had to bring my phone in for screen repair. Everything was very easy to navigate from the insurance site to dropping off and picking up my phone. When I got to the store Codee approached me like he knew who I was. While I was gone for the hour he made my phone just like new! I would recommend Codee for others who need a fast repair.

Make this the only store you go to for T-Mobile!! Not only was it new and clean, the staff was AMAZING. Friendly, knowledgeable and actually cared. My experience was the best I have ever had. Everything went so smoothly and everything was taken care of easily for me. I’ll be returning to this store in the future.

Had an awful experience at the Twinsburg location and rushed to Beachwood at closing time in an effort to get my daughters phone fixed and the staff could not of been more helpful and competent. They had the phone back on in 30 seconds which made my daughters day. I believe the gentlemen that helped us was Dontez but everyone in the store was very polite and helpful.

We had to Problems with my daughters service for weeks and got the run around when we called support. We made a trip to Apple to see if it was the phone, which it was not. We stopped at T-Mobile hoping someone would help. Finally someone really looked at our plan and realized my daughter was never given the data on her phone we had been paying for. Definitely thankful and would recommend going here. Very helpful

Garrett offered fantastic service helping me activate and set up my phone that the Apple Store in Woodmere set up incorrectly.

Tmo has the best staff, period. Hadn't been in the Chagrin store since it was moved from Woodmere years ago. But they still put their 2 other "Big Three" competitors to shame, for sure. Big shout out to Ryan and Brett, their collective product knowledge and advice were priceless. No sales pressure for add-on's, just polite and professional service with a smile.

I could not recommend this store more. Jamal and his coworker were more than helpful. They went above and beyond to take care of issues we were having with 3 of our phones. I won't ever go to another sprint store again.

Perfect visit. Was having sim card problem and Nichole took care of it lickity-split. She filled me in on recent offers and promos. All the while getting me on my way a satisfied customer. Will visit no other Sprint store from now on!

I was having difficulties with warranties and insurance so I came to this t-mobile and the customer service was excellent I had Mathew and Torrey helping me out and they went out of their way to make sure I had no more issues and made sure I didn't leave that store with the headache I came in with..

Haven't had a bad experience with them yet. They have all been professional and knowledgeable

Great looking store. Staff was super nice in helping with getting a new Sim card for my sprint phone after getting texts it would no longer work.

Codee ( with two E"s) was the best....went above and beyond to fix my technical issues with my phone. He was extremely kind and fast. Phone was fixed less than an hour!

Best phone company ever

Great. Unlocked my phone. I was in & out in about 15 minutes. The tech was knowledgeable & pleasant.