FYE

I bought a few stuffed animals during a sale they had going on, and purchased a Godzilla lamp for a present. I’ve had a very pleasant experience at this FYE.

First time visiting and the staff member working was so helpful and helped me find all the things on my sons wish list

Great

Helpful staff

Cool

Lots of neat stuff, and friendly staff. I gave it 4 stars because it's wildly overpriced.

Employees giving us stares even after we left they and they were following us around store.

don’t shop here, they are SUPER overpriced and when they actually put things on sale, it’s defective/ missing parts and they don’t tell you or put it anywhere. then they won’t even let you return or exchange for something else in store. plus employees are always miserable, the AM Andy literally goes “i don’t get paid enough to try and fix it” 😭😭😭

Watch for membership.
I managed to get fenagled into a monthly membership that got past me for far too long. I never activated it, and cancelled all the magazines, but the membership- despite it not being on my FYE account, was still active. You can't cancel by phone, I had to call to cancel. The automated system was very difficult to get to a person, and the person tried to deflect by getting me technical help for the website (that again, does not contain the cancelation). Total scumbag tactics.

DO NOT sign up for this membership, it’s difficult as can be to cancel. They will sign you up for magazines that will keep repeatedly charging on your card. Customer service was extremely rude on the phone when trying to cancel. Everything felt very predatory as soon as they asked for the credit card.

So expensive and doesn’t have clear exchange policy. I bought and album and i asked the cashier if i could return it and she replied “yes”. When i went to return it I was told no by the manager. If I knew i couldn't return it. I would’ve never bought it.

Albums are way overpriced, it should at least come with and exclusive or something if I’m gonna pay 2x the price online.

DO NOT SIGN UP FOR THEIR MEMBERSHIP. It includes a magazine subscription, which they tell you about up front. What they leave out, however, is that cancelling the membership doesn’t cancel the subscription, so your card will continue to be charged for magazines whether you want them or not.

i was in a group of friends hanging out at the mall and i was informed that my friends were kicked out for (loitering) they were in the store for (10 minutes) and they were doing nothing disruptive, they were looking for a music vinyl for my friends birthday, this is ridiculous🤦

Phone number doesn't work. Automated message saying that the phone number does not exist...

The employee called my friend a scalper because he does not want the funko. Very unprofessional

The employee is very rude. I did not want the item and the employee call me “scalper” because I did not want the item.

Who’s ever in charge of this store need to get their employee attitude check