Journeys

I came in a few weeks ago to get some new shoes and had the BEST service ever. Kwan helped me out, and I will always go back to this location specifically for them! They were patient, helpful and solution focused when what I wanted wasn't in stock. I went to Journey's in Southridge a few days ago and since having a 5 star customer service experience with Kwan, this didn't even compare. To be honest, the Southridge people didn't even get off their stools behind the counter to greet me. Mayfair is a farther drive for me but one I am willing to make for the level of service I received! They definitely need a raise and a big pat on the back! Thanks Kwan, you're the best!

I visited the Mayfair mall location in Wauwatosa Wisconsin on New Year’s Day. The store was quite busy however there was one employee there who I saw putting extreme effort into seeing to every customer, his name is Al. I want to recognize him because it could’ve been a situation where everyone there was waiting and waiting but he tried his best to get around to each person and check in with them, even taking the time to advise on fits and the quality of the materials for different shoes. After telling him that I’m definitely going with the pair I had tried on, he offered to take care of repacking it for me. At the counter where I was getting checked out, I noticed he was taking special care to make sure that it was re-packaged exactly how it was intended. He was friendly, patient and collected in the high volume moments of the store. I hope management takes the time to recognize him personally as he went above and beyond. I bought my first pair of Dr Martens almost a week ago and every time I put them on I think of my great experience. I work in the service industry and have for my whole career, Al reminded me what it’s like to be on the receiving end of kind, generous, and thoughtful service.

Journeys is amazing! I was going there to buy a pair of dark blue converse high tops that I absolutely love! Everyone working there was nice. Love to go there again.

I had an amazing experience at the Mayfair Mall Journey’s today! I was picking out a new pair of Dr. Martens sandals and received wonderful help from Jakar! He was personable and relatable, while also being super helpful and knowledgeable about the products. I have shopped at Journeys for years and this is by far the best experience I’ve had with an associate. Jakar is the man!

My Sonshine gets his Uggs

Got my UGGs here!! Same price and only place with my shoe size!!

Good selection. Exceptionally helpful staff person. We normally by online but since we were there we stopped in. The staff's attention and helpfulness sold us. I finally learned at 50 yrs old how to lace my shoes and make them slip ons.

Wonderful staff very helpful and great with kids of all ages. New styles and fun atmosphere. Best store in the waterloo mall for shoes. Great prices.

I love this place. Great variety of shoes and colors. The staff is always friendly and helpful. Love their selection.

It's always a great experience with Journeys. This is my go-to for my entire households shoes.... I recieve Journeys coupons often & that's a huge plus.

After writing a reveiw about my experience here I received a satisfactory response and the problem was solved. ☺ Thank you Journey's. I will be back for more shoes soon.

You can't go wrong with their high top Vlados or DC shoes. Really good prices.

Sales persons are very friendly n try their best to assist you

They seem to always have my size. Even if I have to go to kids journey.

I got my UGGs from there and I love them.

Love ALL STAR CONVERSE

Great selection

Awesome

Cool place

Wonderful!!!