AT&T Store

It was a great experience. We switched from T-Mobile and it was a effortless experience. I went in expecting to spend at least 2 hours dealing with the whole thing, and it took just under an hour to get switched, new phone for my son, an account set up, etc. A++ experience.

Vickie was the young lady who assisted me she was awesome she was professional her personality was so pleasant and her knowledge of the products were spot on an she helped me connect everything together and both are birthdays were the same lol

The person that help took care of the issue. I didn't have to wait at all .

This is a corporate store, not a franchise store. I went in to get some tech support there, because AT&T's phone support sucks. The guy that helped me knew what he was doing and had my phone fixed in under 5 minutes. This is my go-to store, because AT&T trains their store people much better than their phone support people. The guy on the phone tried to tell me that there was a tower down in my area and that it would take 3 to 8 days to repair it. Like AT&T would leave thousands of customers without service for more than a week, give me a break. So the next time you need something fixed, skip phone support and go to an AT&T corporate store instead.

April deserves more than 5 stars. She is exceptional at what she does and is very personable. I've never seen such a helpful and sincere wireless employee with any carrier ever. Give her a raise so she stays here! Thank you, April!!

It's was very good service right when we walked in there was a person right there to help us good service

April is a life saver!!! Solved all my issues quickly and professionally, she is my new go-to. She clearly cares about her customers’ satisfaction, and it shows in her work ethic. She’s incredible.

Alvin was super friendly and helpful when I came in to get a SIM card. It was almost closing time, but everything was done with a smile. Thank you for the great service!

Henry provided A+ customer service he let me know about all the different deals AT&T has as well as different financing options I have he was friendly and professional and gave me an overall positive experience and I’ll definitely be returning to that store if I ever need anything

Elijah was great at this store location. He Got me set up in no time and saved me some money on my plan!

My husband and I came in yesterday with some questions and received exceptional service. Renauld greeted us immediately and quickly answered all of our questions. He also helped us with an order we wanted to place and provided information on other services we might be interested in. We have always had good experiences at this location, and this time was no different — efficient, friendly, professional service! Thank you, Renauld!

The service at the Covington WA. Store is incredible!! I recommend this store highly as well as AT&T!!!!

Amazing customer service... April was awesome!! Spend so much time patiently explaining all my concerns and questions.... she had a very positive attitude... she defines what customer service should be... Also noticed other employees were having nice attitude.. If you are considering switching phone carriers or just want to see your options, stop by and talk to April. I never felt pressure to switch carriers.. I can’t speak enough about the customer service I received from this store...Thank you April!!

Visited this AT&T store with my aging mother, who has difficulties with her memory. Will was the most patient and helpful staff I have ever met. He recognized her immediately from her many previous visits and did not rush or interrupt my mother's unrelated comments, but patiently assisted, giving her the highest respect. When we finished our business, he graciously walked her to the door and held it, thanking her for visiting.

Jessica is the BEST! I am old and I.T. Illiterate. Jessica has spent so much time on so many occasions helping me. She is patient, extremely knowledgeable and has a terrific personality. You are fortunate to have her as an employee. She deserves a raise! Thank you, Jessica!♥

I went in after my iPhone X just up and stopped working, expecting to spend a bunch of money to upgrade. Instead, thanks to amazing customer service from Ashlee U. At the Covington store, I was able to upgrade my phone, get a new Apple Watch with Data, and still leave with a better (AND cheaper) plan!! She provided exceptional service by doing everything she could to save money where we could while also getting us unlimited data among many other new features for our plan. When I did this same thing a year ago, my bill cost went up and I spent a few hundred out of pocket, only leaving with a phone. Thanks to her friendly and knowledgeable service I am confident I got the most for my money and will be returning to AT&T.

Came into the store and the technician immediately helped me and resolved my issue in minutes. He was kind and courteous and I will go back and ask for Luis to help me.

Holy was truly wonderful. Very helpful and knowledgeable. Respectful, professional and super friendly, even though we came in later in the day. She told me about a special you were having which saved me a lot of money!

I really like these stores. This particular one is not quite as busy as the others. So take a trip to lovely Covington and get your phone needs taken care of pretty quickly. They do a good job of it, too.

I manage a store. Because of that, I have a great appreciation of customer service that goes the extra mile. I’m also very critical of poor service when it happens (unfortunately, that is the norm).

I feel that it’s important to point out the incredible service my wife and I received at the AT&T store in Covington, WA from Jessica Corington.

Our holiday tradition is that I get the latest iphone for my wife each Christmas. It’s a plus for me too because I get her previous phone. I got her the iphone 11. A few days after Christmas, my wife Sheila visited the AT&T store closest to our home, which is the Covington location. It’s important to note that this is not the same AT&T store where the phone was purchased because it makes the service we received even more outstanding.

Sheila went to the Covington store for help in activating her new iphone 11 and also with deleting everything that was on the iphone 8 she was currently using. The plan was that I would then get her 8. Sheila was fortunate enough to be helped by Jessica. Keep in mind that Jessica didn’t get the credit for selling me the 11, but she was incredibly helpful for Sheila anyway.

The next step was one I was dreading. I was still using Sheila’s previous iphone 5s from years ago because I didn’t want to deal with the process of transferring information from that phone to another of her hand me downs. We had two iphone 6 Plus phones still in a drawer that I hadn’t “upgraded” to yet. The time had come and I couldn’t avoid it any longer. Sheila and I went back to the Covington AT&T store and I met Jessica. She not only remembered Sheila’s name from a few days before, but she even remembered my name from Sheila mentioning it. I’m in my early 60’s and I’m pretty comfortable with technology. I’m certainly not computer illiterate. Even so, I was not looking forward to the process of taking over Sheila’s previous iphone 8 and everything involved in it. To make it more involved, I had received an Apple Watch for Christmas and we were hoping that Jessica could also help us with activating that even though it wasn’t purchased from AT&T.

My story is too long already, but I can say that Jessica Corington not only made this whole experience painless, but it was also actually enjoyable! I simply couldn’t believe the level of service Jessica provided even though there was really nothing in it for her financially. I was amazed at how wonderful she was. Getting exceptional customer service is unfortunately very rare these days and I have to say that Jessica exceeded every expectation that we had!
She deserves every internal recognition that AT&T does. We will not purchase from any other AT&T location in the future. Jessica completely blew us away and I hope AT&T realizes what a true asset they have in her.

Thank you again Jessica! We are HUGE fans!

PS: Jessica even remembered the name of our cat after her first meeting with Sheila. Truly amazing!