Pep Boys

My daughter got a flat tire late in the day on Mothers' Day. After getting the spare put on, she drove it to Pep Boys on Sepulveda, arriving at 5:15 pm. They were closing at 6 pm. We expected they would say, "have to wait until morning", but no! The polite young man at the counter said, "let me take a look, maybe we can pop another one on right now." Fortunately, he had a tire in stock and took the time to put it right on so my daughter could be on her way to a family celebration (all before 6 pm).

I always go to this Pep Boys location for this very reason. They are always polite, go the extra mile to make any "tire issue" easier for the customer and do their best to perform the service right away. Their courtesy yesterday not only saved the day on Mothers' Day, but also saved what could have taken hours this (Monday) morning. I'm a loyal Pep Boys customer and believe you should be too!

Amazing amazing experience here today with Jordan. Came here to get a new battery as my car kept dying. They did tests and gave me the options on battery type based on my car. They were incredibly communicative, explained everything to me in detail and never once did I feel like I was being misled. I felt respected, heard and taken care of from the first step in there. Extremely pleased with Jordan’s professionalism and commitment to customer service. Thank you! I will definitely be back 🙏🏻

Went to Pep Boys for the first time after getting a flat tire and needing it replaced ASAP. After calling around and finding that none of the smaller businesses I usually would go to were able to help me so last minute, I decided to give my nearby Pep Boys location a chance, seeing that it was easy to make an appointment online, and that they had availability that same morning miraculously.

All I can say is that I'm shocked at how dismissive I've been over the years of going here. I arrived early and was still seen right away. I believe the person who helped me was Charles and he was amazing - so kind and informative. I went in very skeptical and worried that services/products would get pushed on me and instead was met with helpful suggestions and even some things that were off with my car that went overlooked in the past.

I felt heard and respected. And after getting real with Charles about my old car (it's almost 25 years old and always has something going on with it), we came to a great solution in getting my tire replaced as well as advice for future services to bring the car back in, but without any pressure on his part.

I feel like I'm one of those folks that reads Google reviews and always have prided myself at wanting to support small businesses too, but this Pep Boys location and the folks that worked there really touched me. You could tell they really cared, and their professionalism was so refreshing especially with something I'm very unfamiliar with like car stuff.

Really appreciate y'all. Thanks so much.

Had such a seamless customer experience. Very Fair pricing... Got 4 new tires installed and aligned and a gas line flush. For half the price quoted at my dealership.
Didn't feel like I was getting fleeced, so didn't feel the need to shop around any further. Cindy was super helpful and patient with my questions. Juan made sure he always knew the status of the work being done, in addition to getting the alerts on my phone and reports to my email.
Looks like I found my new neighborhood mechanics.
First time there and not the last!

Great experience from Pep Boys Culver City! I can't recommend them enough. The staff is extremely attentive, friendly, and go above and beyond to provide A+ service.

I've stopped by several times due to low tire pressure, and they were always quick to help. Then one of the mechanics noticed I had a nail in my tire, and they were able to squeeze me in and fix it the same day!

I was having car troubles and Cindy at the front desk was really nice and found someone to work on my car really quick. The guy who helped me out Mr. Perez was very honest and he got my car fixed really quick, they have very good customer service here. I would definitely come here again! P.S I think that Mr. Perez deserves a raise!

Came to pep boy for an oil change and to get some tires. Jordan was not only helpful but very knowledgeable of what needed to be done on my vehicle. We went thorough my options and decided what was best for my car. Quick and easy service and great customer service. Thank you pep boys!!

I cannot say enough good things about this location. Huge should out to Jordan for taking such great care of my car! Juan was very helpful as well. The customer service delivered was above and beyond. The location was clean, well organized and busy. You could tell that the employees were there to serve not just taking their sweet time to get things done like other auto shops.
I really appreciated that. Fair priced and I never felt like they were trying to over charge me or add anything I didn’t need. I was updated all the way before anything was done to my car and they maintained transparency.

I’ll be back!

Cindy was very helpful with getting me the parts I needed for my car had a great attitude! Mr Perez was a very great mechanic and he was very quick with getting all the work done he made sure everything was running well before I left the shop. I would recommend this place to friends.

Jordan was a pleasure to work with! He was so kind, really explained everything to me in detail to help me understand why I needed a few extra things worked on for my car.
I would come back just for Jordan, his customer service was fantastic.

Stopped by for a battery change and service advisors Juan and Cindy were very patient and helpful. They answered all the questions i had and made the process quick and easy. Very friendly and polite staff. Will definitely come back for future service.

Thank you, Cindy for the great customer service. I came in for an oil change was done before I knew it. If my car needs anything Cindy advises me. My 2015 Honda Accord is still running beautiful, made a car history here. Thank you, Cindy for all your help till next time.

I’ve had a rough patch in the last couple months with car trouble piling up. My car has been good to me but I guess everything happened all at once. After 4 weeks at the dealership for an ignition cylinder replacement, my car dies for the first time. Unsure if it’s the alternator or the battery, I asked around and was referred to PepBoys for a quick fix. Sooo glad I went. My appointment was at 5pm, I arrived about 6 minutes early and was finished and paying by 5:01pm. Wicked fast car service from Danny (I hope I got his name right!) and nothing but pleasant customer service from Cindy. Thank you both so much for making this rough patch a little easier for me.

Great Customer Service! Great Prices!! I had an appointment for 9 am to get my serpentine belt changed and I was out within the hour. Charles is always amazing and very helpful!!!

Cindy and Hector were both wonderful, assessing the issue of what was wrong with my car and fixing it quickly. They also kept me updated throughout the process which was very my appreciated

Damaged two aluminum wheels today that had a slow but continuous leak. Arrived at Pep Boys at 8am sharp (when they open) and they were unable to fix the damage on their own so they typically outsource help for the damage I had. I am new to the state and didn’t have any other way to get around so they gave me the contact for their personal resource who could fix my tire within hours. This was incredibly generous and Charles even offered to put air in my tires so I could make it to the wheel repair shop safely. Thank you Pep Boys Culver City, I know you weren’t able to help me directly but you pointed me in the right direction when you couldn’t. I will definitely be coming back.

Pepboys Culver City gives the best service, friendly, and very prompt. They explain everything before the work gets done at a competitive price! Thank you to Charles, Jordan, Cindy, and Juan.

Huge thank you to Juan from the front desk. Went in to get my car looked at and Juans customer service and patience was amazing! he explained everything so well to me, thanks so much Juan :)! will definitely recommend this place to friends .

I own a 1991 Isuzu, very rare. It needed a part which was impossible to find. After a few hours of fruitless searching, Charles and his Culver City crew, had the genius idea of modifying a Honda part, which worked. Great team!

I have been to many Pep Boys in the past, and always received poor service or always had some kind of issue.

The experience at this Pep Boys (Culver City), was priority for the customer...The way it should be.

A great Experience.