O'Reilly Auto Parts

I stopped in to get a tail light bulb, and Jose came out and helped install it. I know nothing about car repair, so he made sure I was good to go. This is why I continue to come back. Kudos Jose@@ thank you so much!

My neighborhood go-to auto part store. Always polite and spoken to right upon entry. May not always have what I need (damn BMW's) but I still try there first just to check.
And that's what good customer service will get you............a "returning" customer. Bus.101 class over for the day.
Bye Bye

I am so thankful this store is close to my house. The staff here will find whatever you need. They help diagnose issues and provide great customer care.

I'm a commercial customer my account is with ready set tow, I wanted to say crystal the assistant manager at the steilacoom store 3626, is amazing and very trusted was very sad to see that she hasn't been promoted, as I used to be a assistant manager for the 72nd store 3517, you have a real person there and would do very well as she is now. She gets five stars every time I go in there for any of my needs. I get the right part every single time I go in there she's one of the best!

Competitive prices and excellent customer service!

Great service. I bought my battery there, and when I brought it back because I was having issues with it, she replaced it with no questions asked. O'Reilly is my go-to parts store.

My daughter came to me telling me her car wouldn't start. Gave her a jump and brought it up to the O'Reilly Lakewood location. Was immediately addressed by a very nice gentleman named Frost. I explained to him what happened and he called for back up to run the store and brought a box with him outside to my daughter's car. He tested the battery, the alternator, and starter. Told me everything passed except the battery. Told him I would like to buy a battery but I'm not sure how to install it. He said ma'am don't worry I could do that for you. He had it done within 5 mins and we were on our way. Oh yeah I forgot to mention it was close to closing and he did not rush me at all and was polite the whole time.
Frost was the best. Thank you for all you do.
The Gonzalez Family

outstanding customer service at this store location. stopped in the other day as my windshield wipers weren't doing a good job.

the clerk there took the time to help me cross reference all the possible combinations of wipers and after ringing me up they even offered to help me install them.

..Had to return an item--- and I must say, I was totally amazed with the transaction.. No problems whatsoever. Outstanding Manager (Lauren) was so professional and customer oriented. ..We would also like to give a great SHOT-OUT for Crystal --- the store clerk who also very, very helpful... Thank you O'Reillys ..!

Absolutely wonderful staff members working Sunday, August8th. I came in about 1830. Both of them helped me with my army equipment that I had to unscrew and they were so kind about it. It made my day. Thank you to both of them! I wish I had their names but I was in a bit of a hurry. Hopefully this gets to them!

About some windshield wipers there turn the time of December when we have snow in Tacoma Washington allowed to receive or can remember what I did with it so went to return it because it was too big for the window and they had told me that without the receipt they can help me but they were very well polite the manager when he came in he still gave me new windshield wipers even though I can't find my receipt and I couldn't find it on my my bank statement but then I found the later on when I got home and one of my other accounts but they really did help me out and gave me a new ones even without the receipt at first the guy that worked at couldn't do it but the guy who runs the place say yes he could and they were nice and was a blessing they put them on for me very good experience there I do shop there and I will go back again thanks to the guys

Last night my wife and I went to O'reilly's on Steilacoom Blvd. in lakewood wa. to buy a part that what I thought was going to fix her car. I was rude to both staff as I was displacing my frustration about the broken car onto both men working there but they responded professionally and nice despite my acting like a big time a$$. Not only did they refrain from responding to me like I did (rude) but they totally helped me fix my wife's car and stopped me from buying what I thought I needed to fix the car!!!!. The 2 O'reilly staff brainstormed and looked on the computer what to do about my car then collaborated with each other and came up with a solution that completely fixed our vehicle!!! By doing so they also saved us alot of much needed money. They basically installed the parts for us and fixed the problem and tought us how to do it next time100% The 2 staff explained to my wife & i their logic as how/why they figured out what was wrong with her car. They did all this despite my being rude to them for the first 2 or 3 seconds I walked into the store. When I got into work this morning I was B-Sing with my co-workers and told them about this good experience at O'reilly and i $hit u not!!!...2 out of the 6 co-workers I was talking to knew what 2 O'reilly staff I was talking about (the store is 1/4 mile away from my work) and both co-workers said they had similarly good experiences with the same 2 O'reilly's staff as well!!! a very short time ago!!! I know this sounds hard to believe but its true! Either theses 2 men act like this ALL the time or it's just a huge coincidence.
I strongly suggest O'reilly management does what ever it can to retain and/or promote these 2 men as their behavior is a demonstration of what it looks like to be
model employees and good human beings. Thank you. Idk the O'reilly's staff names but one of them I believe is an African American man and the other man is brown in complexion. Thank you O'reilly's staff.

I came in Sunday Night after calling about 1 hour before closing, I had just had a new battery put in my car, but had to have it Jump-started 3 times, and once to get to O'Reilly's. Mr. Frost was extremely thorough and Professional he checked my charging systems and asked me many questions about the New and the Old battery. He then sold me a Super Cable Jumper Pack, which enabled me to get to work, and then to get my car to the shop without towing. It turns out the problem was a bad alternator. Many Thanks to O'Reillys, and Mr. Frost--- Talk about Customer Service---Wow !!

Awesome customer service! Every time I come in David and Crystal are so helpful they know exactly what I need help me find everything. Definitely the best auto parts store in the Pacific Northwest hands down. Very professional and easy to talk to.sometimes if you don't know much about cars people can be a little condescending but not with David and Crystal they make it easy on you and don't try to sell you things you don't need

I needed a locking gas cap before a road trip and called O'Reilly on Steilacoom Blvd. They did not have one that fit my car on hand, but ordered one and I picked it up that day. Awesome customer service.

I've always had good service at O'Reilly Auto Parts, but this time the service was exceptional. Lena was not only friendly and helpful but was also forthcoming with sales information that allowed me to save money. Thank you!

Good service, nice selection of general automotive products, tools and such. The service is why we go here though. I had to replace a fuse. I bought them and tried to pop it in before I left. I quickly found out I grabbed the wrong kind. Turned back around and quick exchange later, were on the road again in a few minutes.

My daughter's car wouldn't start, so she had it jumped and drove it to the Lakewood O'Reilly's. Frost tested her battery and alternator and determined that her battery was the problem. He sold us a new one and even helped us install it!

Thank you, Frost! Without you, I would have had to watch YouTube videos or asked a random stranger to replace the old one. You saved me a lot of time and energy!

The guys here are super helpful. They took the time to help me order the part I needed, called as soon as it came in, and we're friendly and pleasant while doing so. Nice people, clean store, knowledgeable staff... hard to beat that.

Such great costumer service. I went in for an headlight last night and this awesome lady helped me figure out what ones would be best for my car and how to change it. Never had a bad experience here!!!