Firestone Complete Auto Care

Think I’ve been taking my car here for about 3 years. I’ve always been treated well. Fast service. Friendly employees. They’ve all been super helpful. I’ve had my tires lose air because of the extreme hot cold temps, and they fill my tires up for me every time. Above and beyond helpful. I appreciate them and trust my car needs with them.

Title: A Stellar Experience at Firestone Automotive

I recently had the pleasure of visiting Firestone Automotive for some much-needed service on my vehicle, and I cannot praise them enough for their exceptional service and expertise. From the moment I walked in, I was greeted with warmth and professionalism, setting the tone for an outstanding customer experience.

First and foremost, the staff at Firestone Automotive are truly experts in their field. They listened attentively to my concerns and took the time to thoroughly inspect my vehicle, explaining every step of the process in a way that was easy for me to understand. Their knowledge and attention to detail instilled confidence in me, knowing that my vehicle was in capable hands.

Not only was the service top-notch, but the efficiency with which they handled everything was impressive. Despite a busy schedule, they managed to complete the necessary repairs in a timely manner without sacrificing quality. This level of efficiency speaks volumes about their commitment to customer satisfaction and professionalism.

Moreover, I was pleasantly surprised by the transparency and honesty displayed by the team at Firestone Automotive. There were no hidden fees or surprises when it came to pricing, and they went above and beyond to ensure that I was fully informed throughout the entire process. It's clear that integrity is a core value at this establishment, which is refreshing and greatly appreciated.

In addition to their outstanding service and professionalism, the facilities at Firestone Automotive are clean, modern, and well-maintained, providing a comfortable environment for customers while they wait for their vehicles to be serviced.

Overall, my experience at Firestone Automotive exceeded all expectations. From their knowledgeable staff to their transparent pricing and efficient service, every aspect of my visit was exemplary. I would highly recommend Firestone Automotive to anyone in need of automotive service or repairs. They have certainly earned my trust and loyalty as a customer, and I look forward to returning for all of my future automotive needs.

Kaleb is god amongst men. Never have I met a fellow as cheery as this one. His customer service skills are second to none. My wife and I were having a bad day coming into the shop, and this guy turned our day around with his sunny disposition. He really is a guy you could grab a beer with and talk like for hours. A word to the wise Firestone: make sure this guy gets paid well! He absolutely worth it and hands down is your best employee. Extremely knowledgeable about cars too! But that's to be expected from this Firestone of course.

Had vehicle towed to Firestone store after 6pm on a Friday and they were able to take care of diagnosing the issue and installing a new battery by 10 am Sat morning. Great service when they were already fully booked with other work.

Was visiting my sister in Texas (from Ohio) …brakes started making some bad noises. Called to see if I could be seen on Saturday before Easter. They got me right in and diagnosed “very bad brakes” and even though booked for the day…due to the safety issue made it possible to replace my brakes. They were efficient did a safety check on my vehicle and recommended new tires for the front as they were “badly worn”. I thank Ed and Ken for their prompt service and appreciated their concern for my safety. Another good crew from Firestone…have a great team in Ohio, Maryland and now in Austin Texas!

My search is over! I have found the shop that I trust and will continue to use moving forward. This wasn't just about the quality of work that I feel they did on my car - which was great. This is also about the customer service and trustworthiness of the employees. From the moment I called to when I picked up my car everyone I spoke with was extremely helpful, patient, sincere, and kind. They took their time to answer my questions and made me feel welcome. I'm really picky about mechanics because for most of my life my father was my mechanic. The only other mechanic I trusted was my brother, who recently retired from Firestone. I took my car to several other Firestone locations, but never felt like I could trust or rely on the work they did on my vehicle. I am so happy that I found this location and will continue to bring my vehicle here as needed.

Got a few repairs here. So far so good, never had issues The wait times have gotten long here. You will have to leave the car here for a few hours even for an oil change.

Continue to have a wonderful experience at this location of Firestone , Ed and his team provide exemplary customer service, and always give us their honest opinion, and how best to take care of and address any concerns with our vehicles. We will never take our cars anywhere else as we really value their opinion And their expertise

Great experience with the automotive techs at Firestone. Explained what was going on with the vehicle all the way through the process... highly recommend them!!!

Great service, Ed and his team are incredibly caring and make sure to help you as promised. I had a couple of issues with my vehicle after a string of bad luck and they were right there to help as needed. They got it dialed in and I'm back on the road. Thank you, Ed and team!

Easy to schedule, excellent customer service, company operates with integrity. Good communication with customers regarding repairs needed.

This location gets all my business…the team that is in place from Ed who manages it to Wade, David, Angie and Kaleb, they all take excellent care of our vehicles.

Firestone was able to complete all the maintenance tasks and was able to save me an additional $10. The lifetime alignments was a great deal too

Great customer service! I was glad to find this place open on a Sunday when I had a warning light of low air pressure in my tire. Caleb was efficient and got it taken care of promptly. Wade was also helpful and got me checked in and out seamlessly. Every employee I encountered there was friendly and professional.

Ed and his team run a very good shop. Very easy to work with, reasonably priced and they set accurate expectations on cost and timing. I have never had to return the vehicle because of incomplete or shoddy work and I have logged over 100 transactions since they opened. Highly recommended this place even if you don't live in the area.

Every member of the firestone staff is extremely frendly and helpful, especially Wade

Ed the general manager runs this shop as a local businessman. His efforts to help is always a level above any national shop. The place is full for a reason but they always accommodate w the best service. I have brought in high end sports cars, vintage classics and the family van to always be pleased with the service. I continue to support this establishment knowing it helps our community to retain services and the employees who work hard to be apart of our daily dependency in vehicles.

David at Firestone took time out of his very busy day to help me with a tire. Great service!!!!! Really appreciate the help.

These guys are great! Twice now in the past six months I’ve brought my mom’s car here (an inspection to renew the tags and to replace a tire) and both times they have been very accommodating to get us in quickly (same day) - they are efficient and very helpful and friendly, great service. I felt taken care of and happy that they are in my mom’s neighborhood. Shout out to David.

Fast and complete service. Friendly and professional communication with staff.