SERVPRO of The Hill Country

I'm beyond impressed with ServPro, thanks to Kristian and Joe! Kristian's was great to work with and scheduling with her was a breeze. Joe's thorough investigation of a musty smell in our closet was exceptional. He was there when he said he would be and he kept me updated throughout which I really appreciated! Thanks to their professionalism, I am very happy with my experience! I highly recommend ServPro!

I’m writing a review about Servpro/Hill Country and their wonderful staff Patricio and Ben. I had a frozen pipe in my attic that caused a flood of water damage in my house. Pat and Ben were sent to my home shortly after my call. They got to work immediately assessing the damage, taking pictures, testing walls, and removing wet insulation. Pat gave me total confidence that he had the knowledge and expertise to get my home dry/prevent mold no matter what it took. Removing my baseboards, drilling holes, 22 fans, 2 dehumidifiers, and a few holes in my drywall. They came to my home several times as the days progressed to assess my drying progress. They also took my big area rugs to be cleaned. My house is dry!! My biggest compliment to Pat and Ben is their knowledge level, the confidence that they give me, and superior customer service skills.

I’ve used ServPro/Comfort, Texas twice in a 15 year span..and I can honestly say they are head and shoulders above any other service we’ve ever used. Quality work..easy to contact and communicate with..staff is so detailed and thorough it’s incredible. Their service area is large as our home is somewhat remote in Leakey Texas.

We had a flood caused by a broken hot water supply line that resulted in about an inch of water throughout the entire house. After problems and further damage caused by a different company, this Servpro team was brought in and did a great job of fixing everything and restoring the house. Everything had to be packed up and removed, cleaned, and then brought back and unpacked after all repairs were complete. Special thanks are due to the team that packed and unpacked all our belongings as well as doing the final cleanup. Shirley, Annie, Lisa, and Emily on this team did a fantastic job. Overall, all the teams did their jobs well and were very professional. After the accident and the false start, they were life savers.

We have recently had ServPro to our house to mitigate water inside our house. The team of Jorge, Mario and Kings have been very professional and diligent in removing moisture from all parts of the house. I am confident in their approach in monitoring data points of moisture each day and adjusting fans accordingly to ensure we are all dry before starting any reconstruction. They are a great representation for ServPro as they are customer service oriented, always available to answer our questions and work with us during a very challenging time.

Set an appointment with Servpro of the Hill Country and Joe and Greg showed up exactly when they were scheduled for a routine cleaning of our carpet. They did an exceptional job!! Will definitely use them again!! Thank you.

Amazing service!! They were very helpful and professional! My ceilings look amazing Matthew did a great job and Emily answered all my questions!! Thank you so much

We dried out our house on our own after a flood from our washing machine. Joe and Jeff came out to provide a "moisture check". They spent and hour with us and pointed out some spots that needed additional drying. They offered very helpful advice, giving us options including how to finish the job on our own. I was very grateful for the time they spent and the good communication. They were extremely generous with their time and the charge was very reasonable. It seems like a challenge these days to find trustworthy help, but Joe and Jeff were exceptional.

Unknowing to us, we had a very tiny leak in our plumbing. It must have been leaking for years. What a mess! After the contractor did the demo, we called ServPro of the HIll Country to help us! These people are wonderful! They took care not only of the wet surfaces, but made sure the environment was safe for us. Each of the people that came displayed professional and courteous behavior. They checked on us several times during the drying out process. The cleanup they performed was beautiful. We simply could not have asked for a better outcome. Highly recommend these folks!

I issued a 1 star rating and left a very bad review on this location... problem is I had the wrong location completely. I know the owner of this ServPro, he's a customer of mine and I feel horrible that I left that unwarranted review. Allen, the owner of this location is a great guy who takes enormous pride in his locations and how they get the job done right the first time. I owe Allen and his entire staff my deepest apologies for the previous rating and review. Again, they were not warranted for this location, This ServPro does excellent work with fantastic customer service. If I had a second chance they would have handled my home fire clean up. Instead I used the Braun Station location.... they deserved the bad review, don't go there!! Call Allen's location, ServPro of The Hill Country and you won't be sorry like I am... Had I used him to begin with I would be a very happy customer. Again, Allen and staff.... Please accept my apology for the mistake.... when I found out I was mortified that I had put the review on the wrong location... especially because Allen is a customer of mine and we know him well enough for me to put mine and my companies name out there supporting him and his locations. He has honesty, integrity, and pride in everything he does. I wish I had used his location to begin with and I wouldn't have had the problems I did.... my mistake.... I won't make that one again. Allen will be who I do business with now when I need Fire restoration work done. And Allen, thank you so much for your understanding of my mistake even as bad as it was!! Truly a Gentleman and Honest Businessman, my hat's off to you all.

I am a building contractor just finished up a new house. The clients complained of a musty smell coming from the shower. We called Alan from ServPro to advise us, he came over the next day and tested for excess moisture or mold. His opinion was we had a plumbing issue not a mold issue. He did not try to oversell us just provided some good advice and the contact information for an air hygienist if needed. He was very prompt, professional, and knowledgeable. For that I am going with five stars. Would definitely use him again.

Matt and Benjamin were outstanding! They were professional, friendly, hard working, communicated regarding their arrival time. I can't say enough positive things about them. I was lucky to get to work with them. I alsp appreciate Emily and ALL of her efforts to get a team to us in a timely fashion. She too has been very good with whom to work.

Joe & Pat came to our home & cleaned our air ducts. They could not have been any nicer or worked any harder, They left our house cleaner than it was when they got here. I highly recommend this Servpro & Joe & Pat. Kirk & Cathi McIver

What a Relief! A water pipe burst causing damage inside walls and into two bedrooms it felt overwhelming until Servepro showed up. They called hours after I reported the problem to my insurance company and scheduled for the following morning. First of all they showed up on time, followed by nonstop diligence removing the damaged flooring, treating for mold and mold prevention, placing multiple the dehumidifiers, and they hauled off the debris! Polite, hardworking, thoughtful of my belongings and they returned to check on the progress each day, and again on time! A big shout out of gratitude to Jeff Bilby and Shane for doing such a great job and bringing their skills along with wonderful attitudes to my home!

I have 20'ft.ceilings with big beams and ceiling fans, high ceilings in kitchen with stainless traclighting and beams, return vents and lots of hugh windows and wooden blinds and two double 8ft wooden doors to be cleaned and treated. They sent me two crews, Angela, Joe, Shirley, Annie and Denny. They were professional, well organized, polite, hard working and very efficient at their jobs. The work was excellent and I am very happy. I will have them back again and I give all of them 5 stars. Thank you Servpro and I have to mention Clay who is the Marketing Representative who was very professional and a pleasure to deal with.

Kristian in the office was great to work with. She was knowledgeable, courteous and very friendly. Joe and his helper were awesome. They explained everything they were doing and why, then advised for repairs. I would use them again without hesitation.

We had a very quick response to our needs when ceiling fell down due to an Air conditioner leak.
Patricio and Luciano, both met our needs. They expeditiously diagnosed the source of our water damage and developed a plan to resolve it. Once put into action their plan corrected the issue within 2 days.
We appreciate their professionalism and personal demeanor. They kept us informed of what they were doing and why through the whole process.
We would recommend them and SERVPRO for anyone needing this type of service.
We want to thank them, again, for their quick response and awesome job well done!

Ben & Matt were extremely professional, helpful, efficient and personable when our pipe burst and we needed water removal services. We would definitely use them again, and refer to others needing assistance.

Kind, considerate, helpful and professional. I highly recommend Emily and her service men Jerry and Louie. I had an new to me RV that I was taking on a cross country Christmas trip that had an over powering pet odor. Emily scheduled me for a next day visit during the busy holiday season from her service professionals Jerry and Louie. They provided excellent service as they identified and treated my issue and I was able to leave for my trip the following day!

My husband and I bought a home a little over a year ago. Our beautiful bathtub leaked and flooded our bathroom and bedroom. It was such a relief to be able to pick up the phone and immediately call Servpro. It felt so good to know that they were there to help us protect our investment and make sure that no further damage happened. They were always kind and answered my emails and calls very quickly. When there was something on the bill that needed to be corrected they did so quickly and always treated us with kindness. Definitely recommend.