Advance Auto Parts

ABOVE AND BEYOND CUSTOMER SERVICE!!!
I was traveling through TN in Oct. 2023 and my battery light came on in Cookeville, TN. I got off the highway and pulled into Advance Auto. They checked and my fairly new alternator was bad. I put it on so I decided to take that one off and put on the new one. When I carried the bad one in they told me it wasn’t one of their brand. Confused, I went out and checked the glovebox and found the receipt from one of their competitors. THEY GAVE ME A RIDE DOWN AND BACK TO GET THE REPLACEMENT!!! And eventually when they weren’t so busy a young man came out and helped me finish up the installation. Thank goodness good people like this still exist in small town America!!! If you are in or around Cookeville, TN and need auto parts and good service, this Advance Auto is the place to go.

Looking for odd part for old truck from 80s. We never did find it but lady helping me did everything she could without complaint and made it an amusing search instead. Been here before and got good aid then too

Very helpful people. Free diagnosis from the check engine light to let us know there was no problem continuing our drive home.

Employees were great and they had what I needed, as always!

Got a greeting as I entered and asked if I needed help and I ask where what I wanted was and I was told and thanked for my business. And told to have a great day!

Jon installed my battery for me after Walmart in algood refused service saying my car was too old. He was helpful, informative, and good to talk to. It reminded me of years ago going to an old school battery shop where the guys were good and so was the work. Service was excellent, fast, and to the point.

Good place , good prices , good service

Usually have what I need but sometime they got to order it, be nice if they could boost up their stock some though. I know there are alot of different parts and take up space but maybe they can get most the common parts that are common on automobile issues. Other than that👍👍

This place and the workers there are awesome. It was nice going to a place that hired and respected veterans. I was very grateful that the gentleman helping me not once had an issue with .e knowing as much as he did about my diesel truck. He was very confident and secure and super handing with wanting to do things the way I did and great at keeping conversation going while changing one of the batteries.

The guys are always super helpful and friendly. I love how they do not treat women any different than men. Everyone is always friendly. They keep so many parts in stock. The employees are well trained and very knowledgeable.

Purchased a new battery and the guy installed it. Didn't get his name. Dropped one of the securements to my battery and couldn't find it cause my engine ate it apparently lol, but he replaced that and finished the installation. No extra charge for replacing the vanishing parts lol

Needed some items for my vehicles. Staff was helpful.

I always enjoy visiting this location! The staff treats you like family and is always great at helping you find the total solution for any project that you're working on! By far my favorite auto parts store out there!

Dwayne was super helpful even though he was the only person there and running back and forth helping ppl inside and out he still answered every question I threw at him w patience

These dudes came through when no other part store could. They were funny and very helpful and professional. Found my part in no time and made sure it was the right fit before i left.

Super service and helpful guys. They either have it or can get it! They are so busy, the curbside delivery things doesn't work, but hopefully we are beyond that now.

Great older staff.. If they don't have my part in stock, they get it in quickly. Thanks for always taking care of me.

The manager himself came out and took my old plate off and put my new one on. The bolts had a star pattern and we couldnt do it. Thank you sir! I apreciate it.

Always very helpful, polite & friendly.
Best prices on most items, especially auto accessories, than other parts stores in town.

Great guys working the night shift very helpful needed 2 things off the shelf and they pointed me right to them.