AT&T Store

I wanted to specifically express how great our experience was with Josue today while trading in our old phones. He was incredibly helpful and professional. Amazing customer service. Many kudos to him!!

I came down to AT&T to get a new iPhone 15. Josué help me out and answered all my questions and made it easy transition…. Thank you Josué!

Yesterday, Mason helped us right when we walked in the doors. We needed new phones and he explained the process. We had to upgrade our phone plan too since its been over 3yrs. We weren't able to get our phones the same day because the store was out of stock. Currently we are waiting for our phones to ship to our home which is scheduled to come today. So far we are satisfied but the whole transaction has not been completed yet. Hopefully getting out phones, activating them, returning our phones and having our monthly charges as expected will be a good outcome. Mason was great to talk to. Positive attitude. Easy going. Fun to hear about his tournament. Not pushy at all. Answered all my questions. Got us in n out withing 30- 45min. Thanks Mason!

Went in for a new phone, the store was empty and John helped me right when I walked in the door, great guy, very knowledgeable and helpful, was in and out in no time, very happy with my service, would use this store again, thanks for a pleasant experience

Wes was really busy but helped me with everything I needed. Great customer service and seems to be an expert in his field. I got a great deal on my phone and my account has the most savings that I can get.

Wes was excellent when it came to replacing my phone. When I went in and told him that my old phone went to the bottom of the Detroit Lake in Oregon he quickly pulled out a flip phone and converted it to my phone :-) Although the flip phone was not perfect for the three days that I waited for my new phone it was quite a convenience. They also assisted me in transferring all my data. Did an excellent job.

October 4, around 2 pm I went in to the West Salem Or, store and the nicest young man helped me. He was knowledgeable and efficient and he explained how to work the online system to pay and added my minutes. I had been trying to get a phone that would take my att min I already bought for a week on a locked phone he explained it to me in detail and I was able to use another phone phone I had. The store was clean and they did not just rush me out. I will continue to go to that store even though I live at the coast and just visit a couple times a month I will go to that store my business for the great service.

I visited the West Salem AT&T store yesterday to upgrade my phone. As soon as I walked in, I was greeted by all three employees that were working. They were busy helping other customers at the moment, but took the time to acknowledge I had walked in without making the customer they were currently working with feel ignored. The manager helped me set up my new phone and was so kind, patient and beyond helpful! He answered all of my questions and never seem annoyed by all the million questions I had! I 100% recommend this AT&T store hands down, and will be going there from now on for all my cellular needs!

Mason was the best! Was able to leave with the new iPhone 14 and even explained everything so well. It was a bit of a wait time but always the best customer service with Mason!

Excellent customer service and very responsive especially since I was in during the Holiday season! Everyone in the store is helpful and acknowledge me as soon as I walked in the store, even though they were helping someone; they still said hello. The location is convenient and less crowded! Keep up the good work Juan (manager)! Juan resolved my issue and is very good at putting on the glass screen protector .....no bubbles and it is on perfectly!

I was due for an upgrade on my phone, and going in there was very much a relief. I was helped by Juan (who I believe is the store manager too), who went above and beyond in helping me. Although they didn’t have the phone I wanted in stock, he ordered for me and even helped me get it set up. Both of the guys who work here are very helpful and informative, doing everything to help make your experience the best it can be.

Thank you guys!! It really means a lot!

Outstanding customer service!!! Thank you to Antonio at the West Salem AT&T who was the only employee in the store when I arrived, yet he took the time to help me with an issue as well as answer tons of questions. He was friendly, professional and fast. I highly recommend this store! THANK YOU!!!

Excellent Customer Service from the Team at this store! Juan went above and beyond when my initial set-up did not go as planned bringing 4 different phone numbers from 2 different companies across 2 states. Juan's team in the store in West Salem did a great job setting things up, but when it came to the Arizona number, the store down in Arizona refused to cooperate with my family member about the one phone number, which required me to call AT&T Customer Care. Let me tell you, I did not receive very good care from the Customer Care folks on the phone. The gal created a whole host of problems for me, with double bills and delays in getting service. Juan worked with me over 2 months to make sure everything was sorted and the billing duplication fixed.

I highly recommend working with Alex and Juan at the West Salem AT&T store.

Alejandro Cobian was very helpful and amazing to work with. He helped us get the best deal at good price and made the upgrade to a new phone super easy and simple!

Our first experience wasn’t so great with the old manager, we were over charged every month and he added things that we never wanted. We went in ready to turn in our phones and change carriers.

We met with Juan and the District Manager and shared our experience with them. They took our concerns to heart and made things happen within 12 hours, which included some credits to our account and a promise that they’ll go to bat for us anytime.

Anytime I go into the store I’m greeted by my first name and they have demonstrated a level of customer service and care that I haven’t experienced in along time. Thanks Juan and team for your care and devotion to this At&T customer!

When i arrived i was greeted by a lovely young man named Alex. He was extremely helpful and knew what he was talking about (love that!) he was able to get me to where i wanted to be and even showed me a few tips and tricks on how to use my new phone! I didn’t know it was possible to bring my bill down a few bucks but Alex made it happen! I’m so satisfied. Alex was patient, sweet and enjoyable to be around. He was full of energy which resulted in my bad day turning into a great day! I’d recommend you all to come into this store and get help from Alex and sign up for Direct TV with him as well.

an amazing store with employees to match! After visiting multiple stores in the Salem area we found this location, with no wait time and representatives that were excited to help! Both the assistant manager & store manager were very thorough when explaining what the issue at hand was & went above and beyond to correct the even though it had bee caused by another store! After overpaying for well over 8 months this store was able to resolve my issue within 1 hour & even managed to get all my charges credited back! I will never work with any other store again! I would definitely recommend this location to all who ask!

My old phone didn't work on the new 5G network and the new phone I got wouldn't let me make or receive calls. Wes helped me out and got my new phone up and running within minutes. Was very friendly and knowledgeable. I will definitely come back here.

The moment I came into this store I was so impressed! I was welcomed by a very nice man named Juan. I was having troubles with bill and he was able to give me a great deal, much less that I was previously paying. He also gave me a great deal on Direct TV, alot less than I was paying for Dish. I would absolutely recommend Juan and this store to anyone!!

We had been to the hawthorn location here in Salem and the kid that helped us, informed us that our bill was around $50 more than we were initially told it would be. After explaining to him that we had been told by multiple sales reps at multiple stores that our bill wouldn’t be that high, he sat and argued with us rather than actually sitting down and going over our bill. We left that store and went to this location here in west Salem. The gentleman that helped us immediately acknowledged the issue, took the time to go over our bill and actually helped us lower it without changing our plan at all. As long as he’s managing that store they will forever have my business.