PetSmart

Always have a positive experience w grooming, hotel, and store staff

I used to take my dog to another location until one day my dog got prickly burrs all over him on a Sunday. This was the only location with availability for grooming, and I am so glad I did! You don't know that people tolerate your pet until you visit a location where all s the staff adore yours! My pup gets so much love and positive energy that I started taking him back. The drive there is not an inconvenience when I know he's getting quality care. Thank you!

We will only take Lilly to Sydney @ the North Olmsted PetSmart for her nails. She gets so excited!! Today our nails were painted purple (puppy safe polish only)

I shop here for our rabbit, Sookie. Was looking to get her a new bunny hideaway. Look how cute!! Good selection, sales and very organized. They have everything you could want all in one place. Love this!

Quite a big store for pet related items… had several kinds of dog muzzle I needed to purchase. Great selection!

Kayte always does an awsome job on our boys. It's great to find someone you can trust! Ashley does a great job too, she did especially great on our oldest dogs nails (formerly claws 🙂).

Aside from finding everything I need for my 3 dogs, I'm always impressed by how helpful their staff is. I especially like the grooming department and have been a long time costumer of that service because of how carefully and compassionately they've interacted with my pets and how thoroughly they are cared for.

Wonderful staff. They treated BillyJean like a princess. She had surgery you can't even see to scare. She back to herself within 5 days. Staff TRULY treats our little Angels well.

I have never experienced poor service. Never. I'm in there ALL THE TIME.
I buy a lot of crickets and help is a quick button press with a staff member appearing out of thin air. Magical. (I do absolutely prefer when you guys have crickets ready to go though. I don't see that as much now as I did in the fall.)
And staff go out of their way to ask if I need help. Wow.

Groomer are super nice people they do a wonderful job on Fishstick chunky monkey and his nails

First time I went to this place I like it and. Good service and good employees

Love the groomer and great prices on the dog food

We just finished the intermediate pet class with instructor Collette and I must say that she was delight to have as an instructor. Collette was patient with us all, to include our young puppies. As dog owners we all know how challenging it can be to get your puppy to listen. We learned how to make Juni, sit, stay, come when she's called, leave it, lay down, stay off of the furniture, not to jump on people and she even taught us how to make Juni spin. I recommend her as an instructor b/c she even made herself available to answer any questions and provided us with more at home pointers. Look how Juni was able to remain seated long enough for this picture to be taken, and she's only 5 months old. Thanks Collette! Best investment ever.

Brittany did a great job with my dog and he's scared to death of every body.

Friendly, knowledgeable staff. A great selection for many types of critter friends. This location also has a doggy day care.

Great online order and in-store pickup experience. Ordered a product for 50% off--just what I needed as well. Was greeted, received my ordered, got thanked, and out of the door at the store in 2-3 minutes. In a hurry--so this experience was great!

Maya in grooming and the whole grooming team is outstanding. I drive 30 minutes just so Maya is able to groom George. Highly recommend them! Thank you so much!

I have been taking my young dog to day camp here for a little over a week now. He is always happy and worn out when I pick him up and excited to come back the next day. Lisa has been great at explaining everything and keeping me up to date. They have just reopened recently so sometimes you have to be patient when picking up, but as long as my puppers is treated well I can have all the patience in the world. Great way to blow off puppy energy and to get socialized with other people and dogs.

Phenomenal staff. We did a recon visit at this location since we were in that area, the staff was awesome! We had questions about owning a Betta fish and there was this one young man in the store who stopped what he was doing to answer all our questions gave us the world of information. We left the store that day and went back the next day even though we live 40 mins away from that store. The other locations we had been to before were ok, but this one was exceptional. Cudos to the staff.

I have no pets. I got my haircut a couple doors down today. My 8 year old daughter waited patiently, so when she asked if we could go into Pet Smart I obliged. She was hoping to simply look at some dogs. I came to find out, this was not a thing at Pet Smart.

The young lady at the counter could’ve said, sorry but no. However, without hesitation, she sent us to the big window and brought a dog into the play area for my daughter to see. Her small gesture had huge impact.

I never caught her name…college age, blond hair, 1 tattoo sleeve. Pet Smart is privileged to have her on the team. Thanks again.