T-Mobile Authorized Retailer

The young man working today was very accomodating in his assistace with my account. I appreciated his smile and laugh as those are hard to come by these days. Goid job sir! And thank you.

I had such an amazing experience going to this T-Mobile store. I had a pretty advanced question and issue, but the people working there were very considerate and patient. Nico help me through every step of the process and was funny/light hearted. The whole process took about an hour and a half but I had no issue waiting that long. There were other customers waiting behind me which Nico helped while my phone was updating and transferring data. Both Nico and Skyler were very knowledgeable. I definitely will be returning to the store if there are ever complications with my phone again.

Nice store. Staff is very knowledgeable.

An absolutely fantastic experience! Extremely happy I made the switch from Verizon. They were able to lower my bill substantially and get me a free tablet for each of my kids. Ask for Eugene. He is amazing!!

UPDATE: (from 1 star to 5)
I contacted customer support for T-Mobile, and they have notified me that one of the black Friday promos were not valid for one of my devices. Frustrated with that news, I called this store and asked what happened to my promo. The manager picked up and help clarify that the promo was indeed added to my device and there is nothing to worry about. He clearly explained the details and reassured me that things are ok. Upon calling customer care again, I found out that they told me the wrong information (nothing new from T-Mobile customer support). Ultimately, this store did everything right and took care of me.

It is T-Mobile in general that made things very difficult for me (this is not based just on this call, but ever since day 1 I've had issues with switching over to this carrier).

This particular store is the best in town. The south side store in particular socks. I can't tell you how many times I get told one thing by Customer Care and the south side store tells me another. I suggest the East 14th store to everyone!

I had the best service when I was at T-Mobile working with Marisol. She was very knowledgeable and enthusiastic in educating me of the product. Marisol, worked far past her assigned time, showing that she was wanting to ensure that all my needs were met and I appreciate that.
#CancerLove

This store will be our go to location from now on thanks to Dante. Had a horrible experience with the so called manager Jake at the Ankeny location who was rude & unwilling to honor the 14 day warranty on a defective phone. Came here & Dante helped us & was very professional, polite & showed he cares.

Great Experience!! Great Staff i went in with no information on phones and Kevin was Great help answered all my questions and now i have what i need. If your looking for a new service i recommend Tmobile and this Location ask for Kevin he will treat you right!

The T-Mobile Rep tried very hard to fix my issue to transfer data from android to iPhone unfortunately I ran out of time to finish as I was on my lunch break! He was patient and nice!

One of my favorite T-Mobile locations! Stopped in to get a watch, Brandon was more then helpful and had great enthusiasm about the product and the company, he did an awesome job!

The employee I talked to was very helpful and had an answer to every question that I asked. Jay was his name. If you go into this store look for him.

Great job. Came into the store to upgrade my phone and walked out 15 minutes later with a smoking hot deal on a new S7 edge. Thank you

The customer service is wonderful & they try their best to answer any & all questions asked.. Could not be more happy with the service i received in store today...

Good phone and service 25.00 flat fees

New staff awesome customer service give them a try for your T-Mobile needs.

I’ve been there a couple of times when I had problems with my phone and the staffs knew exactly what they were doing.

The workers at the T-Mobile are always eager to please you

There is a wi Fi calling error please can we go to T Mobile because my old phone has no SIM card

Very convenient very nice finally I solve my problems