O'Reilly Auto Parts

Went to O'Reilly Auto Parts this morning to purchase license plate frames and windshield wiper blades. Leo assisted me and he is the greatest. He helped me choose the correct wiper blades for my vehicle and installed them for me. My husband is the person that usually goes to O'Reilly's but with such great service and care I'll being going there myself when need be. Thank you Leo!

Guys are super nice and place is clean and organized ....they were out of a product but checked in back for me ....always have what I need and it's clean and in good shape well organized

Almost always have what I need, and great staff.

Extremely helpfull staff, thank you so much.

Angel is beyond AMAZING! Every time he’s helped me he naturally goes farther than expected with sincerity, that’s rare. The best part.. he also knows what he’s talking about. Thank you.

Oscar the manager.. he totally hooked me up.. Thank you!!

I have been coming here for years, but recently I feel this location takes special care in their customers. Great selection of well-stocked parks

I wanted to give huge props to William and Michael, who time and time again have been a tremendous help. They diagnosed my car 3-4 separate times, all at my request. They also caught some odd behavior during the test which helped me find the source of my issues.

I am very particular about my car. In all my visits, both Michael and Wiliam were never condescending and always happy to share their expertise with any of my questions, simple or complex. I will always come to this location whenever convenient and I highly recommend you do the same.

Came here again on 7/6/22 and William was very helpful. Tested my battery and alternator and got me back on the road within 15 minutes. In and out. Great service

Had what I needed and friendly service. No lines.

Sufficient inventory and generally a credible source of technical input. I do well with it as supplementary to previous researching. They've always pushed me to the better side of any fence. Which really counts actually.

Had a terrible and condescending customer service experience at a different location in San Rafael. This one was heads and tails above the other. Friendly staff, helpful, and a clean store. Will definitely go back again

Well don’t work on cars much any but a good place to drop by for quick pick up of wash wax can of spare tire for traveling vacation. Got lots of Rv stuff last minute and good service

They are excellent, had what l needed and installed them (windshield wipers). Really friendly clerk, got the job done 😃.

I just have to give a shout out to Michael at the store in San Rafael, CA off D and 2nd street!!! He was super nice and changed both my headlights in the dark parking lot while I watched and asked a bunch of questions lol if there was a 100/100 for customer service and being super knowledgeable I would rate it. Thanks again, I appreciate the quick fix so I can get home safely in the dark! :)

I don't love O'Reilly's but this location is exceptional and has excellent customer service from people who have worked there awhile and know what they are doing. I am my own mechanic and shop here when I need oil change supplies and other supplies for basic maintenance. They have testing equipment to test alternator and starter, etc..

Helpful staff clean and moved quickly

Only entrance to this store is from D street entrance. Advised not to come in from 2nd street as it’s the exit ramp (not entrance ramp).

And best to enter from Northbound D street as if you try to enter from Southbound D street, you will sure to block the through traffic that will back up horribly in the intersection.

This place was very busy at 4-5 pm that no parking spaces were left.
I recommend to shop in the morning or early afternoon.

2nd Street & D street get very congested in the afternoon and will be difficult to enter & exit the parking lot.

I went in for transmission fluid since my transmission seemed like it was shifting hard and the light had just turned on. One of the girls asked if I needed help, and I declined since I already had the transmission fluid and coolant, I was just trying to finalize my decision on a fuel system cleaner for a rough idle. I think I chose the right one for my problem when she came around and asked again. I looked up as I described the idle issue (as she coincidentally grabbed three bottles of the one I had chosen), she said “it’s probably from bad gas, I would get the one you’ve chosen.” Made me feel more confident about my choice. 😎

I went outside, added a little to the oil, some to the gas, started the car to add my transmission fluid... and 🤦‍♀ it was already full. However, it was immediately running smoother! 🙏
Drove across the street, filled up the gas and it was smooth sailing from there! 🤩

I wish I got her name, but I hope this gets to her. Thanks girl!

Very helpful staff. I was able to get in and out with a headlight change in 10 minutes. Jose checked to make sure I was getting the right part and installed it in no time.

Very good service. Friendly helpful willing to check material for old cars , like batteries for old jaguars