SEPHORA at Kohl's

This Sephora just opened and it's already the best one I've ever been to. The employee who helped us did such a fantastic job. I visited with my friend who has a hard time communicating because she is nonverbal and has autism. This employee went above and beyond to help my friend. She took the time to figure out her needs, recommended great products, was patient in helping her pick colors, and treated her with so much respect. The store had a great selection but it's the employee's excellent customer service that has made us customers for life. Thank you! 🥰

They do not carry Jo Malone

Hmmm, not enough personnel unfortunately.

Manager advised they don't accept returns or exchanges from other Sephora Stores in the mall. It's extremely misleading that they call themselves a Sephora Store, but appear to be a different entity. It's inconvenient, not to mention the limited products they have in store, especially their fragrance section. I was initally excited to have a Sephora within a couple of miles from my home. But due to these customer service issues, I'll continue to bypass "Sephora"/Kohls and shop at the Ulta Store a half a mile up the street. On a positive note, Shellie was friendly and very helpful.

Customer service is a myth here … I had a return and she didn’t take it back, she’s like just go sell it online, like I have the time to do that, rude customer service and I will make sure to not spend a single dollar here just rubbish

Extremely rude employee did not want to check us out even when she had nothing else to do. The Kohls cashier was very nice, wish the Sephora employees were like her!

Don’t accept returns from Sephora even though it says Sephora on the outside of the building. Ridiculous