Mi Casa Es Mi Casa

This little shop with a cute clever name is a must stop. They have a ton of cute things and souvenirs. It reminds me of why I love being Mexican and I love that people of other races enjoy our culture.

I've been a past customer at Mi Casa es Mi Casa, but my recent experience in October left me feeling unwelcome and uncomfortable.

The senior-aged saleswoman followed me closely around the store, making it difficult to browse freely.

While browsing their ceramic gifts (which inconveniently have price tags hidden underneath), the saleswoman looked me up and down and then made an accusatory remark about watching my every move. This ruined the shopping experience entirely.

I defended myself in Spanish for a moment but then decided it wasn't worth the stress. I ended up leaving quickly and finding the gifts I needed elsewhere in Old Town with much better customer service including a welcoming attitude.

I love old town and going into the shops to support businesses. I was so excited to purchase a couple bracelets for my friend and I until I noticed I was being followed and stared down like a hawk by an older lady. I’m really disappointed to write this but being followed around the store and accused of not putting something back broke my heart. The old lady that goes by "Italia" I’m not sure if I heard her right was extremely disrespectful to my friend and I. As a Latina, I hate to say this but it be your own people.

Honestly I am pretty understanding when it comes to “you break it you buy it” however when they place merch on the side walk and not even let you touch or admire the merch. And the owner is extremely rude and not welcoming at all why even bother be in the customer service business. Go leave your money to a business that actually appreciate your purchase, so many shops in San Diego that are actually welcoming.

My daughter was excited to find Pokemon cards here, bought two packs before we found out they were FAKE. Told the owner Lillia, left her NUMEROUS messages, asking for a refund or correct/authentic cards. Sent the Old Town Chamber on her, she told them she didn't KNOW the cards were fake, it was a bad distributor in LA. We gave her several weeks to fix the problem, she totally ghosted us (and the Chamber protected the store by not telling us what OTHER of her stores in Old Town she owned) and we did a STING to see if she corrected the problem (you can see that on You Tube soon)...same FAKE cards. DON'T SHOP HERE or, well, I won't be shopping anywhere in Old Town from now on. BOO

Owner is very rude towards children