The Home Depot

Favorite place to buy plants🎍🪴🤍

Large store very clean and well stocked. Was asked several associates if we required help.nice change from most HD and Lowes where I have to search out someone and told that's not my department.

Great staff able to get me the snow blowers I needed for my business in a pinch

To clarify, I had a very very bad experience with a third party installation of a washer dryer set through Home depot and will NOT be ordering any appliance installations through Home depot. The third party installer abandoned the install completely and after speaking to a manager of the Hadley office Home depot ended up sending 2 of their own employees of the Hadley branch to help me with the install. I thanked the manager and the 2 employees.

Even though I had a bad experience previously with an installation, I do want to recognize that I have had good in-store experiences with staff/customer service desk and most recently I was pleasantly surprised by the above and beyond assistance provided by Lauretta, an evening manager. She recognized I picked out items and lumber in-store but was trying to use a coupon that said in-store or online. She assisted with completing an on-line order to meet the requirements of the coupon entering each item manually, then helped finish the in-store transaction. I was beyond impressed and very grateful for her creativity and assistance not rushing the process and solving it there and then. I have to recognize a job well done when I see it and this was really exceptional help.

Was an amazing store actually. Loved the selection of clothes. I bought this new hat from Milwaukee. 👍👍

The staff here are angels! I had a series of VERY misfortunate events. I bought a carpet cleaner that we needed desperately as an early christmas gift to myself (yay adulthood!). I even did the responsible thing and got the insurance to go with it. I used it once, that evening, to try it out and make sure everything worked, and then wrapped it up with plans to do all my carpets the following weekend. Well, two days later, I found out our puppy had chewed the cord to PIECES. I went to look for the receipt and realized I must have thrown it away! Oh, did I mention we paid cash!? The employees at this branch went above and beyond!!! They searched the database (which wasn't quick) and sifted through all the cash purchases, found my purchase and processed a replacement without giving me ANY grief (which I definitely deserved)!! They did all this even though I had no box, no reciept, a chewed up cord in literal pieces, and a piece missing that my 3 year old ran off with. I couldn't even find the directions to bring in with it! All this right before Christmas could have really made things difficult and all of this was my fault, none of it was their responsibility. but the staff did everything they could to prevent me from having to dish out ANOTHER few hundred dollars to buy ANOTHER brand new carpet cleaner! Thank you so much for going above and beyond! you have no idea how much it meant it to me! It turned a terrible day around and relieved a huge load of stress! I didnt get your names in all of the commotion but, I'll remember your help and kindness every time I clean my carpets and with 3 boys and 2 dogs, it will be very very often!!! Also, the store is clean, well stocked and the staff is knowledgeable and super helpful!

Well-organized store floor with a lot of signs to help you get oriented and get to where you need to. Friendly associates offering help and guiding customers in need. The checkout process was very fast in the self-checkout area and the associates there were very polite.

Stopped in to visualize wood pieces. Brandon in lumber wasn’t shy he stepped up asked if we needed help , we described what we needed to see and he took us right to each item . Big thank you to Brandon in lumber

For years I have only gone to Lowes because many past experiences lead me to believe that Home Depot did not care about customer service at all.

My experience today, to my surprise changed my mind. I have never had such a pleasant experience at Home Depot. Today I was greeted by multiple employees with smiles on their faces asking if I needed any help. One that stood out to me was Debbie in the flooring section. She came up to me, probably because she could tell i was clueless in looking for mortar. I have no idea how many different types there are. She asked me all the right questions to figure out which type I need to get. Then she helped me find the other things I was looking for.

All in all I was very pleased with my experience there today and will be shopping there again.

Needed keys and a Ring doorbell. As I walked toward the key station, an employee asked if I needed help. He made my keys (all of which worked when tested later) and asked if I needed anything else.
He explained the many different Ring doorbell options including pointing out the possible need for it to include a light.
Very helpful.

I'm one of those people who rarely takes the time to write on-line reviews or fill out evaluation forms, etc. However, Someone in the Hadley Home Depot yesterday went, above the call of duty. To be brief, I'd bought a washer/dryer unit that was to have been delivered yesterday and set up. When the delivery men arrived, they informed me that the space was too tight and they couldn't install the unit. It had only been sent with standard hoses ad it needed extra long ones. They offered to take away the unit and I could go back to Home Depot and start all over. I asked them to leave it. I then phoned their company office, followed by calling Home Depot to try to get the correct equipment delivered and the whole unit installed as quickly as possible , because i am in a brand new house, and I do not have an existing w/d set and had been without for about ten days. Finally I reached Steven Campbell in large appliances. Like everyone else, he was very nice, but not encouraging about how quickly I could get the replacement pieces and get the delivery guys back out to install. But then Steven, hearing the (I hope polite) frustration in my voice, offered to come to my house that day on his way home and to install the unit. He did, and it worked out beautifully, except that he and his assistant found this no easy task, given the space. It was a Saturday evening, they were on their way home, and they stayed and did this until it was done and working. I was so impressed by these two men and so grateful.

The staff is very helpful and willing to help and answer questions. The friendly and helpful staff is what makes this store so good I’ve been here many of times not knowing what I needed or what I was looking for or what size part I needed and the staff helped me tremendously. They offer truck and machine rentals for your home renovation projects as well as advice and help. The boards are better quality and straighter with less blemishes than Lowe’s which is right up the road. Home Depot in my opinion has better quality stuff than Lowe’s.

I just wanted to take a moment to say thank you and recognize an employee at this store who went above and beyond to help my wife and I figure out a home project. Phil L.- thank you for all your help and letting us know what to buy and actually going through and figuring out the dimensions for this specific project (we were making a table for our deck from scratch.) Highly knowledgeable and incredibly friendly. We have found this true of many employees at this store as well, and that is why we keep coming back.

I have used Home Depot for small DIY projects for 30 years, with varying experiences. Currently we are working on a major kitchen renovation with Del McBride. Del has assisted in what could be a massive family disruption much more manageable. She has been extremely accommodating (we often have a rambunctious toddler in tow), reassuring, and a consummate professional. Del has returned every email and phone call within a day, she has been the in-between between cabinet and granite companies, and has also coordinated with our contractor. We couldn’t have asked for a better experience and we would highly recommend Del at the Hadley Home Depot.

The employees at this Home Depot are the most helpful, respectful and available I've ever seen. I recently bought a house nearby that will be needing many repairs. I won't be visiting any other hardware stores after experiencing such good customer service from the employees.

Found what I was looking for. Checkout was quick.

I was there shortly after they opened & was very happy to say that I was helped by very knowledgeable folks in each area that I needed things on my list. Great time to go & was well stocked.

This store is easily one of my favorite branches of "the big box store". I have come here for a myriad of different issues including plumbing, hardware, electrical, and lighting. Each time I was able to find an associate that was knowledgeable.

Most reciently I was working on some ceiling lighting. Darren (lighting / electrical) was helpful and was able to save me a lot if time and hassle.

Well stocked store. Easy in-and-out.

I love this store. Always friendly knowledgeable staff, always clean, always quick. Can't say enough good things about my experiences with Home Depot throughout my life. Thanks!