Arrow Tile

I am delighted with everything about my experience with this business. For a small showroom, their range of tile choices is enormous and varied, something for everyone and every application. The staff are extremely knowledgeable and very helpful in guiding the customer through the design process. I recommend this business very highly.

How far we've come. Always a pleasure to do business with the assistance of the associates they not only show sincere interest in learning the desires and needs of the customers but they follow through on all they promise and keep you informed with all good and bad news. It's nice to have a place that's willing to put the effort in

Great customer service. The selection is not overwhelming but you will find what you need...there were actually quite a few more options than I had seen elsewhere. I have Best Tile less than a mile from me and have done business with them, but long time staff turnover and a raging manager chased me away. Small businesses need to realize customers do not HAVE to give them their money. I drove to Arrow more than once and have never been disappointed.

Rachael at Arrow helped us with the tile for our kitchen remodel as well as a bathroom remodel a year later. Always very helpful and attentive, and got the products we needed very quickly. Sure, the prices will be higher than Home Depot, but the quality is also much much higher and the service significantly better. Highly recommend!

Very informative and willing to help out! They let me take some tiles home to get the project started.

Good service, knowledgeable staff, plenty of samples to chose from.

Great service, great selection, a bit pricey

We did a kitchen backsplash with some lovely hand-painted ceramic tiles acquired at Arrow Tile, the tiles themselves made in not-so-far-away Maine. The staff seemed helpful and communicative as we placed a special order for the tiles, but when we received them the experience soured very quickly.

Without going in to too much detail, the bullnose tiles that we ordered for one edge of the kitchen were all painted with a top-down brush stroke, restricting the intended use of the tiles to only one possible application: top-down brush strokes across the whole kitchen (the other two choices being 'mixed' and 'left-right'). Of the three options, we thought this would look the worst and were disgruntled that the staff at Arrow Tile hadn't given us a 'left-right' or 'mixed' option for the bullnose tiles, or at the very least warned us that we would only be able to use them in one orientation.

We asked them to replace the bullnose tiles for us. They refused, adamantly, telling us to order new ones and chalk it up as a loss.

So to sum it up: The selection here is wonderful and you won't find these tiles at your local box store. But the staff lacks expertise on their product, refuses to acknowledge their own mistakes, and did not properly explain what we would be receiving when we placed a special order.