Verizon

I needed an upgrade but wasn't sure what I wanted.

Raul was very helpful in choosing a new phone and in transferring everything from my old one.

So far, since working with Verizon, Bianca has been best customer service representative. That I have had the pleasure of working with.

Bianca was so helpful . Kind and felt very conferable

UPDATE: 9/25/21 Had phone issues again🙄 same rep from maybe Jan, Daniel, (phones are phones he said were low quality in our 1st visit) I reminded Daniel that our phones had been purchased on-line because at the time Verizon was closed, he said so it was our fault, "Daniel do you own Verizon? The phones were purchased on-line because the physical stores were closed) he was so rude, major attitude and when I the customer of over 18yrs, gave back attitude he said he was getting another rep for us and walked away, told the person with the tablet that he needed to change customers and went on his merry way, to sit down. No problem Daniel 1st time you were polite and this time goodness you were so cross. A rep named Seth happily helped us out, he's so professional 👏 😄 👌 problem solved. When you work in customer service which Verizon reps do, it should be understood that your paycheck comes from all the $$ Verizon makes from the many customers they have, I being one of them. Seth will be our go to guy, he's been with the company many yrs, and hopefully stays for many more. Never will I allow Daniel to assist us in any way, he actually was extremely disrespectful and plainly gives Verizon a horrible reputation.. If you're looking for a professional rep while at Verizon Seth is greatly recommended
1/2021Limited services, I understand, but check in rep wants to give everyone a paper w a # on it so you can call a tech. Which I had already done, I really needed someone to look at 3 of our 4 phones. Rep who helped me was very polite, helpful and professional, he did say that our phones were cheap and low quality well, Verizon with the pandemic and you closed on line purchase was the way to go. A little strange that Daniel would talk bad about a product that was purchased from Verizon (that's where his paycheck comes from?) Hope phone issues stop, 🙄

They are always 'Johnny on the spot' at this store. They usually greet you at the door and keep you updated on when they will get to you. Not usually pushy. No complaints.

Easy to access store. I had an appointment and it started on time. It took two people and one hour to get an issue I had been having with Verizon escalated. The people at the store work diligently with their phone contact who also did their very best. This is just a problem with Verizon management and systems. They finally got it worked out! I have been using Verizon for many many years and never had to go into the store until now. Cheers for the people at the store!

I want a leave an excellent review because I was there yesterday and even it took to much time to set up my new and old phone. Ramon was very kind and patience with me. This is the first time I experienced a great service. Hoping next time if I have to go for a problem, be someone like Ramon who attends me.

my son took me there to look at a phone and maybe put me on his plan. they were very helpful and understanding of my needs. I'm still thinking on it. but they have great customer service.

The staff at this store went above and beyond to help me get my business Internet set up! We had a router and device and wanted to purchase as SIM card and activate monthly Verizon internet. For some reason their in store system wouldn’t work. They kept at it and called business services until they were able to solve the problem and get me set up.

Thank you Anthony and Natalia!

I am only leaving this 5 star review because Bianca helped me in such a lovely, courteous, and efficient manner. She is splendid, her managers and corporate should give her a raise or a bonus for her exceptional guest experience skills and demeanor. There are order takers in life, and there are those shining few who have an exceptional and natural ability to create connections with people, and Bianca is one of them!

Very friendly, professional and well informed staff. Needed a replacement phone and was perfectly taken care of in less than 45 minutes. Good job!

Selena was extremely helpful. I traveled over 160 miles round trip to do business there and it was worth every mile.

Mr. Seth was an all star rep. Went into the store looking to upgrade an iPad, he went above and beyond to make my experience a great one. Answered all my questions (I had a ton) and found me the best deal possible. Thank you Seth for your great work.

Good customer service. Never had an issue with personal always helpful.

Staff is very helpful. Didn't have all the info I needed when I spoke to them. They waited very patiently while I called for info. Explained everything that transpired. The visit to the store was quick and pleasant. Thank you.

Good experience, the gentleman at the kiosk was super helpful

Went in with intention of buying new phone for my wife. Her current phone is about 5 years old and beginning to show signs of fading away. Explained to the sales rep my requirements and discussed several options. After about 20 minutes I reached a decision on what to get for my wife. The phone was in stock at the store plus a screen protector. Purchased the phone then rep provided me with a cable to connect old and new phone together as well as letting me know what app was required. Activated the new phone then used the suggested app to transfer all of my wife's information from old to new phone. I was very pleased with the service.

Door greeter was kind and professional took me to the correct person who could help me with my needs!
This was awesome because... who enjoys looking around any store for the right person to do a petectular job: when someone else who works for that particular company already knows who is needed for that job you require.
(Thank You, Verizon for that Service, hope you keep up the good work)!
The next gentleman who helped me was also very kind, professional and actually placed my screen protector on correctly! He did a great job!
Thank You! Verizon for hiring human beings and not just computer's so that your costomers can actually talk to a human being whom are capable of taking care of your most important assets:
Your Costomers whom are your most important assets! not your computer's!
Truly hope you and your employees keep up the good work!!

If you go, ask for Seth Whiteley. He is a really great guy and will not steer you wrong. He always works hard to make sure we get all the best deals currently available, and is always respectful, honest and never pushy.

The gentleman who service me was very friendly, professional, and just great to not just me but the other 2 people he helped! Good and excellent job!!