Shields Service

I've had my car serviced at Shield a few times and have always left feeling well taken care of and happy. Super nice people and they give regular updates and fair prices. Definitely will continue take my car to Shield!

Had the unfortunate pleasure of having to have a "new engine" in my 2016 Ford Edge (good news was it was under warranty). I have only had my car to Shields a couple of times....but when the check engine light went on I took it there (because of great reviews and word of mouth). They diagnosed the issue, explained it to me, worked well with the warranty company, and (most importantly) communicated well with me throughout with regard to the status etc. I only got my car back yesterday, but all seems to be great with my new part! Much appreciated!

We received fantastic service here! Quick and high quality service and friendly people. They did a great job of informing me of all their findings and asking what I would like them to do instead of fixing things I didn’t ask for and charging me for it. Very fair and honest. I would highly recommend Shields Service!

Mason and team have worked on several vehicles for me over the years, and I've never felt taken advantage of or lied to. They explain everything very well, they're always nice to talk to and offer suggestions but don't push anything. On more than one occasion they've told me something that they say could be done, but doesn't really need it or can wait if I want to. Prices are reasonable, and they work fast and keep you informed the entire time they have your car. I highly recommend Shields!

Shields is fantastic. Have taken multiple cars to them over the years. Just took my daughter's hand me down Pilot there. Clear explanation of the issue, quick turn around. They are (and continue to be!!!) honest, fair, timely, and do great work. Thank you Mason and team!

Shields takes the time to explain and gives you options before making any repairs. They don’t overcharge and the staff is so friendly! Always very quick. Customer for life!

Fast, friendly and tons of experience. Took my car to 2 other places paid a fee for diagnosis but couldn't tell me the issue without dummy lights on. They were able to diagnose and fix in the same day. It's worth the few bucks more for service when you know you can trust the mechanic. Will use again.

I was up in Louisville for work. My jeep had issues and they worked me into their schedule and fixed multiple problems to where my jeep rode the best it has in a long time. I was I was local to have them as my go to repair shop

I've been taking my vehicle to Shields Service for years now. After being taken advantage of by the dealer I purchased my vehicle from, I had lost trust in mechanics, but Shields has definitely gained my trust! Although their prices can seem high, I know they're using the best parts and I won't have to worry about additional issues after they fix something. They're thorough and explain everything very well.

The best family operated service. I have been going there for years. It's the only place I go. Their work is exceptional. The pricing is not over the top, and they are very personable . Their communication with you is excellent. I recommend Shields!!

I've been meaning to write this review for like 2 years but hands down Shields is the best please I’ve taken my car to. I don't need to go to a mechanic often but when I do, they do a good job and they are courteous. Hands down one of the best places I’ve had touch my car.

They were extremely helpful in helping me with my out of town daughter's car. Hooked me up with a reputable tow service, diagnosed problem quickly, and made recommendation based on active service bulletin that I take car to dealer for repairs.

I have been a customer of Shields Service for 10+ years. He and Mason have been very dependable. When they discuss my cars maintenance, I am confident I am getting quality service and honest reports on the issues at hand. I have never felt they were trying to pad the repair bill. There has been a couple of times I've stropped by with a minor problem and John stops what he is doing to fix the problem right away. Several of my friends and family have been using Shields Service for several years.

Shields is the one service center I trust and feel completely comfortable servicing my car. I know nothing about cars but have a few friends who are very knowledgeable. They commented Shields and I have not be disappointed. After being told by a dealership that I needed thousands of dollars of work, they fixed my car at a fraction of the price.

Family has used Shields for years. The service is great and they don't try to perform services on your car that aren't necessary. If you have a vehicle they aren't comfortable working on they will let you know. Prices are fair and they update you as necessary. Highly recommend.

Shields is excellent! I was on my way to Nashville from Ohio when my car stopped working at a rest area off the highway near Louisville. A family friend recommended I tow my car to Shields and I'm so glad I did! The crew at Shields was extremely helpful. I rented a car to get to Nashville and then back to Ohio but Shields was super communicative about what was going on with my car. When it was determined the end of my old car, they even brought it to the junk yard and mailed my license plate back to me! You never want your car to die--much less in the middle of a state you don't know--but Shields was truly the best people to help me through a tough situation and I am so grateful for their wonderful service.

Nov. 20th 2017 I Was looking for a mechanic for my daughter's car, a 2011 Hyundai Sonata. With all the positive reviews I decided to give them a shot. My daughter works full time & is a full time student so getting her car back on the road quickly was very important. They got her car in quickly. They ran diagnostic & did some trouble shooting & found the problem. Had her car up & running the next day. I was impressed with how Honest, professional & talented they are. Most shops would have had us wait longer, not had the expertise to accurately diagnose the issue & just thrown marked up parts on the car till the problem went away. I wouldn't have known & would have paid the price with out the intention of ever returning. Instead I got an explanation of what the issues were, what they did to correct it without needing to buy new parts & very fair repair bill. When things goes wrong with her car again I will definitely bring it back to Shields Service.

2ND VISIT 1/3/2018

Honest, professional & talented. Thats how I describe Shield Service. 1st Week of the New Year didn't start off well with bitter cold & my reliable Camry deciding to die & not restart for me. After the positive experience I had with the repair of my daughter's car Nov. 2017 I didn't hesitate with having it towed there from Shelbyville Ky (26+ miles away) Due to the friged cold it took AAA 10 Hrs to pick up my car & put a back log on Shields as well. I had realistic expectations & wasn't bothered it took 3 days to get my car fixed. That's faster turn around then I experienced at other larger shops . As my previous experience again I received great service in a timely manner at very reasonable price. Shields Service has earned my trust & respect. If you are looking for professional honest mechanic this is the place.

Oh my goodness, let me just tell you. I choose this place strictly based on customer reviews alone. This place! Let's talk about customer service! Mason was an absolute sweetheart. I called asked if they were able to look at my car same day, he said sure thing bring it in. When I took the car in, I was greeted once I walked in the door. Mason took my information and my keys and I left. Mason called to let me know they found the leak but was not able to see where it was coming from and wanted to okay that they take parts off to get to it. Once they found the problem, Mason called me back let me know the issue and price. Told me they should have it done same day but would call if they couldn't. When the called back I spoke to a gentleman named John. John was just as nice as Mason and told me it was ready to be picked up. When I picked my car up once again I was greeted when I walked in and spoke to the gentleman behind the counter for a moment. He was just as sweet as the rest.

The price I paid to get my car fixed was very fair and I don't feel as if I was nickel and dimed at all. The staff was kind and friendly. I am telling you to go here to get your car fixed. These are my new mechanics!

As usual with John and Mason my wife's car was repaired in a professional and timely manner at a fair price: I have been a repeat customer for years and never had any concerns or even a comeback. Always on time with repairs and great communication explaining in detail what was done to the car and what may be needed in the future to keep problems to a minimum.

Shields Service earned my business because they convinced me that they wanted to do right by me. They saved me a lot of money by fixing the source of the problem in my Honda instead of replacing the whole system. If it’s worth anything to whoever reads this, Shields Service seems like the type of place that will do the job right, for a fair price and will make things right in a circumstance that a mistake gets made. Hard to find a place that won’t charge me extra for my ignorance on fixing a car. Thank you for taking good care of my Honda Accord.