Hyatt House Louisville - East

First time staying in this hotel. The rooms is nice and has everything you need. It has kitchen, big fridge and living room space. Their breakfast buffet is great. They have omelet made to order. Sheri and May are so wonderful! They offer really great customer service and very warm. Definitely will return back to this hotel!

This is a great place to stay if you are visiting the Louisville area. It's about 15 minutes from literally everything. Our room was beautiful, we had a 1 bedroom suite with a kitchen and it was perfect for our family of 4. One nice thing would have been a hot tub, but other than that, the breakfast and the service was wonderful. Would stay here again!!

Absolutely loved staying at this hotel this week for a work trip. The rooms were nice and cleaned regularly. The staff is what sets them apart. Craig the bartender was fantastic, even when he was busy as heck he kept a smile and made great conversation. Kim who helped serve in the bar was so sweet, just loved her. The service in the morning from Melissa and Cheri(?) was top notch. Kind, genuine, LEGENDARY.

Hotel was perfect for our soccer team. Rooms were nice and clean. I do wish it had a larger fridge but was impressed to see an actual dishwasher and disposal. The pool could use more towels but perfect size space. The bar was great and the breakfast was amazing. Thanks for having us!

We are heading to Smoky Mountain national park and stop by Louisville for one night here. Surprisingly fantastic stay!! The hotel is like a brand new and modern decorated apartment. Room is large and clean, people are super nice, delicious breakfast, perfect shower pressure… everything is so good. Cannot recommend more this place and we always choose here again whenever go to Louisville!

Also we have two large dogs and the hotel is super dog friendly! The community is perfectly quite and safe for walking dog too!!

We stayed here while visiting to look at real estate (for relocation) and the staff were very friendly and accommodating. We loved that we could bring our fur baby. The field across the street was perfect for him to run off some energy. I work remote and the desk was big enough for me to have two monitors and still spread out.

I was surprising my oldest son with a visit and celebrating my birthday this past weekend when I decided to book the Hyatt House location. This particular location was near the airport and close to my son’s home which was a win win for me. I took the red-eye from South Florida to arrive terribly late at the hotel but check-in was a breeze and I was greeted at 1:00am with a warm welcoming smile. The room was well stocked, clean, and spacious. The food at the hotel left me no need to search for restaurants. To ALL of the team members at the Hyatt House Louisville East - thank you for a warm, welcoming, super clean, quiet, safe environment! This modern hotel is well maintained; so stay with them and experience your home away from home.

Check in was easy. It is a beautiful hotel and the staff it’s super friendly. Our room was fabulous, but…Jeremy who was great, I had to expressed to him how things were not very clean in our room. Like the island, the mirrors, the outside of the microwave and fridge had a lot of fingerprints and marks on them. Also, the windows need to be cleaned.
CHERI at breakfast time was amazing. They do boast about breakfast, they have an award-winning breakfast. It was really nice and the whole lounge eating area is fabulous.
Shower was great and so is the bed.
I WOULD RECOMMEND

The breakfast was great every morning and the room was bigger than expected. Love the kitchen option even though we didn't use it much.

We had a bit of an issue because the cleaning team missed our room, but the front desk was very apologetic and worked to get it corrected. Great team and the location was perfect for what we wanted to do. Short drive to downtown and plenty of restaurants nearby. They were cooking down at the bar on Thanksgiving night which was a huge plus.

Oh my goodness. I can’t say enough great things about this hotel and their staff! They truly went above and beyond and know what hospitality is. Kim and Craig were amazing! The breaksfast they provided each morning, fabulous. Thank you all so much for an amazing experience!

We had an awesome experience at Hyatt House. The staff were amazing, breakfast was great. Rooms were clean and very spacious. We were well taken care of and will definitely return!

This hotel is wonderful. Check in was a breeze. Room was clean and shower water pressure is amazing. Nice breakfast with made to order pancakes by the nicest staff. I would definitely stay here again.

This is by far our favorite hotel in Louisville. Best breakfast offerings, great amenities in the rooms with good water pressure. Never disappointed.

A big shout out to Meghan for embodying the exemplary hospitality Hyatt is known for!! Their award winning breakfast does not disappoint either ☺

I loved my stay at this location!! It was accommodating, clean, comfortable and just overall nice. I’m really picky with hotels, so for me to say this, I really had to have loved it.

Lovely experience staying here for 4 days. We were in town for work, and having a king studio suite to relax in was nice.

Pros:
The bed was a perfect balance of supportive and soft, extra blankets provided in room if needed. Blackout curtains were incredible. 5th floor location was almost impossibly quiet— all in all a great place to sleep. Easily some of the best rest I’ve gotten in a hotel.

Breakfast was hot and simple while catering to a variety of tastes. A solid start to each morning.

Wifi was excellent, and reliable.

Staff were helpful and friendly!

12pm standard checkout time.

Cons:
There were items from a previous guest in the fridge of our room on arrival and a few sticky places on the kitchen floor. However, everything else looked really clean.

Overall, would pick Hyatt House East next time we’re in Louisville!

This is perhaps the best hotel I stayed at outside of Las Vegas (fancy 5 star ones). Everything about this hotel is amazing. Super comfy bed and sheets, amazing shower pressure (probably the highest in America ), and the free breakfast buffet that's top notch. I've stayed at this place for at least 3 times, it never fails to satisfy. I will be back I'm sure whenever I'm in the area, please keep it up!

Accommodations were as expected. Bathroom was contained. Water pressure was very strong. Kenet MD toiletries provided. Free parking. Breakfast provided, but no waffle makers. They do have an omelet station. Bar with appetizers in the evenings. Limited AC control.

Everyone is friendly. The rooms are large and extremely clean. Hot free breakfast or cool your own in the full size equipped kitchen. I recommend this hotel to everyone.

The measure most use to assess an experience is how that experience felt and transpired on the surface. Another, I believe more significant, measure is when the inevitable mistake happens - an employee has a bad day, a process breaks down, a piece of equipment malfunctions - THEN, how does the management, staff, and organization handle it? In this case, VERY, very well, and I commend them for that.

I had a chance to stay there two separate times a week apart. The first one was not great - clearly housekeeping had a breakdown on that room. I informed management in my survey and told them I'd be back. I received an instant apology and assurances that this was not the experience they strove for nor the norm. "We'll see" I thought. That proved to be true. The next time through everything was flawless - the checkin and out, the cleaning, the amenities, the breakfast, the staff - first class and above advertised.

Stay here. If you happen to find something you don't like, inform management and watch them fix it fast and well. I'll be back any time I'm in Louisville. Well done, Mr. Sturgeon!