Bill Russell - State Farm Insurance Agent

All of my insurance needs have been masterfully handled by the Bill Russell Agency of State Farm in Asheville, NC for quite a number of years now. I knew of Mr. Russell from the Community and his reputation as being very knowledgeable and fair.
Every Staff member at this Agency has helped me so well and so quickly for all of these years. They are all well-trained, well-informed, great communicators and committed to delivering quality customer service.
With all of that said, I'm writing this Review today to specifically single out one of the newer staff members at this Agency. Tyler Janosik has helped me so much during this past year. Many of us have been concerned recently about the rising cost of insurance. Tyler has patiently listened to me and has explained things in such a way that he helped to put things in perspective. I just hung up the phone with Tyler on a separate matter and, again, Tyler explained things to me while also offering facts specific to my account that addressed my concerns. Tyler is very knowledgeable, positive, eager to help and eager to please. Tyler's customer service skills and command of the insurance business cannot be beaten!
In conclusion, I highly recommend both Tyler and the Bill Russell Agency for State Farm to anyone seeking high quality, personalized customer service with your insurance needs. You won't be disappointed!

Got insurance in less than 20 min and got my ID card in my email the vet next day

I've been doing business with this agency since before the current agent purchased it. Amazing, helpful, friendly staff, and I've never had a complaint about my coverage/claims. State Farm is a great insurance company, and the Bill Russell agency is an outstanding agency. They keep earning my business, year after year.

I have worked with them for years for all my insurance personal & business needs. They are attentive, easy to communicate, and professional. Highly recommended.

Been dealing with Bill Russell's office ever since I started driving. They have always provided great service. His staff quickly answers any questions and work hard to take care of any policy questions or issues.
They provide me and my family with homeowners, auto, general contractors, and commercial auto policies. They also helped me out with workman's compensation for my business as well.
As much as they help me out, I know they can help anyone.

I’ve had State Farm car insurance for 30 years. Been with Bill Russell for 15. I have had a few claims and it is so nice to call and talk to one of the friendly staff to help work through a tough time. I’m really not a fan of calling a computer system or filing a claim online. Not being able to talk to a person is frustrating when your property is damaged. I give Bill and his office staff 5 stars

Best insurance agency. I will never go to anything online ever again. This is old-school, personal service at it's best.

They've consistently gone above and beyond to take care of us and be proactive in making sure we have what we need!

Kim is thoughtful, efficient and just what we need.

Great, knowledgeable staff.

Excellent people and service!

Polite people answered questions

Excellent service.