Casper - St. Louis Galleria

I was looking for a new mattress and heard great things about Casper so I went to visit their store. Olivia made the entire process very easy and was patient while I tried out several beds and pillows. She was very knowledgeable about all the different types of beds and I never felt pressured. I bought the Casper Snow Max, it's extremely comfortable and love the cooling feature. I also splurged a little and purchased the adjustable base, so glad I did! The bed can easily be raised at your head and feet with a remote. I raise it every night when I watch TV, no more propping up a ton of pillows. I would highly recommend Casper and the Galleria store.

Had a fantastic time at this store! The staff was super friendly and really knew their stuff. They helped me navigate through all the options patiently. After trying out a few mattresses, I finally found "the one." Checkout was a breeze too! If you're looking for a great place to find your next mattress and get a good night's sleep, this is it! Highly recommend!

Can’t recommend enough!! A mattress is truly an investment and when making a purchase like this you want to ensure you have the best and weigh all your options. The team here really helped me make the decision that was best for my sleeping needs, which included some great pillows!! If you’re shopping for your new mattress I highly recommend checking them out

Olivia and the whole experience was wonderful! Olivia was so friendly and eager to help answer all of our questions. Her expertise allowed for an easy and seamless purchase that we are satisfied with. We have been telling all our friends to go check this store out!

I bought a snow mattress and foam pillows about a month ago from this store and it’s one of the best decisions I ever made for my health. I sleep better and wake up without back pain in the morning. This store makes it super easy to try out the different mattress types and the people working there are very helpful and make the whole process quick and painless - highly recommend visiting this store if you are considering a Casper mattress!

I purchased a Casper pillow last night, a bit skeptical at spending so much on a pillow as I've always just lived on basic two packs that you can get at any home shopping that give you an average night sleep. But I was tired and frustrated of waking up with my neck like a water bottle or sounding like a cracking glow stick! One night sleep and it was wonderful! Worth every dollar. ❤ Thank you to the team at the St. Louis Galleria Mall shop, very helpful cause I hate pillow shopping and I walked away with a winner AND it was on sale, yay! Not pushy staff at all, very helpful and I would recommend them. If you hate the idea of pillow shopping but want better for yourself to wake up not mad at your pillows, visit this place!

Visited this store and was delighted that coronavirus precautions were in place. The sales staff were informative, honest, and most importantly weren't pushy. It's awkward enough laying down in a bed while having a conversation with a stranger, but too many mattress stores won't give you time to think and won't let you experience the mattresses. This Casper store and the staff, particularly Margo, were professional and a pleasure to speak with. I'd highly recommend this store for someone looking to buy a mattress. I've not yet decided if I'll buy a Casper mattress yet or not, but I'm happy to have come by here and strongly considering it.

Donald is a class act! Very knowledgeable, professional, courteous and personable. Took the time to explain each mattress and walk us through selecting what is best for us!

Love love love the staff at this store! Very helpful and down to earth people!! Can’t wait to get my casper nova (:

Very nice store, staff was very knowledgeable and easy to talk to.

Is nice

Lots of choices to try

I am not easily impressed. I found Olivia H. to be timely, courteous, exacting and knowledgeable. Quite frankly, I was blown away! I had a complicated situation, not due to Casper nor Olivia, and she stuck with me to a delightful resolution! This is exactly how ALL customer service experiences should feel. She has my thanks!

Let's start off by acknowledging that shopping for a mattress in-person is about as fun as shopping for a used car in-person. Comparing the subjective comfort of a mattress based on a few minutes in a store is difficult enough. Then there is a lot of sales talk without a lot of specifics on what quality materials are in the mattress.

Casper's store at the Galleria made the process bearable. The store layout provides some privacy while you are trying out the mattresses. The sales people are friendly and not too pushy, although they will try to up-sell you on "gel pods," "snow technology," and accessories like pillows and mattress covers that are way overpriced. I did buy the Wave Hybrid mattress and ended up returning it. The mattress I brought home was not as comfortable as the one in the store. This may have been because sleeping on a mattress is different than lying on it for 5 minutes, or because it was literally a different mattress -- Casper subcontracts its Wave Hybrid with different manufacturers who may use slightly different materials and spring counts. To their credit, Capser's return process was extremely easy with no attempts to dissuade me from making the return and no hidden pick-up fees.

Summary:
- Nice show room with friendly and less-pushy-than-average sales people
- They honor the 100 day comfort guarantee with an easy return process
- Mediocre quality mattress materials for the price
- Mattress not actually manufactured by Casper
- Might find nearly identical mattress for less at Ikea under different name
- At Casper's price, could consider a customizable mattress like Flobeds

I think the product itself is very good. My only issue is the misleading sales tactic. When I was deciding on purchasing the mattress, the site offered a 10% discount code. As I clicked through the purchase process there was nowhere to enter the discount code. When I asked about this they said that despite the offer being displayed for the mattress I bought, the discount does not apply to it.