Mattress Firm South Tunnel Road

I've slept on my new mattress for about 3 weeks. I'm grateful for the new mattress. I sleep like a rock and actually wake up quicker in the morning. Clint was a knowledgeable and very helpful gentleman, explaining the pros and cons of each mattress (firmness, material, durability, value). I felt I got a good deal. Delivery was within the first 15 minutes of the delivery window, I was legit impressed. I was skeptical of trusting a big box store company with an important purchase but I would recommend visiting this location. Please read my other reviews - I (admittedly) don't give many 5-star reviews.

I like to research major purchases, so I had done a decent amount of homework before I actually ventured into the showroom. Even so, I still didn’t have a firm grasp on what I wanted. Jose took the time to show me multiple options and actually LISTENED to my answers to his questions and guided me to around 6 options that would fit my needs. From there it was just a matter of trying them out and personal preference. He made the entire process painless and was a real pleasure to work with. I truly appreciate the “no pressure” approach as well. I HIGHLY recommend this branch of Mattress Firm and both the location and Jose get 5 stars ⭐ ⭐⭐⭐⭐ from me!

Had a great experience with Greg! We previously had only slept in waterbeds and went into this with lots of questions. From our starting research to final decision and purchase Greg was awesome every step of the way.

The employees where so nice and extremely helpful! I asked so many questions and Clinton at the tunnel rd store answered everyone of them. He was really so helpful! The store was easy to go through and test all the beds you want! I do regret not testing out few pillows. Going have to go bck soon! Can't wait to get are mattress and free adjustable head bedframe. Thanks for all your help Clinton!

We had a great experience at this location. April was experienced and knowledgeable, Not to mention patient! I would highly recommend her. She is very familiar with the brands/comfort level that would match your need.

April was a wonderful example of customer service. We went in to buy just a pillow to replace one we bought years ago. With such a simple and low value purchase she still gave us her full attention and answered any questions we had. Offered input to help us make a decision. after looking at our account to see what we had purchased previously.
Even causally inquired if we was ready to replace our mattress yet. No high pressure sales pitch
She provided a great experience.

April was super friendly and helped us get what we needed for our new house. She was insightful as to what our needs were and gave us a great deal! We will definitely be referring our friends and family here!

Salesman was great. I was looking for a small foundation without breaking my bank. He invited me to their outlet area and quickly found an inexpensive foundation. He set up delivery and I was on my way quickly.

Good merchandise selection! Clint helped show me what was available at various price points. He was helpful and courteous with no hard selling! He helped make a tough decision much easier!

Needed to coordinate the exchange of a prior mattress delivery that was damaged in transit. The process went very smoothly. Associates were friendly and responsive. Replacement mattress ordered and scheduled for delivery. Receiving a damaged mattress wasn't ideal, but the process of rectifying the situation handled very well.

Excellent experience with April who listened to my request and worked to meet my needs. She was quite efficient and friendly allowing us to complete our transaction without delay.
Judy

José took GREAT care of us down at the store yesterday with an awesome Sealy set-up, delivery and haul away. José took the time to show us as many options as we wanted to look at and experience at the store resulting in a perfect match. He is super easy going and very honest with his approach. Can't ask for more than that when you are making an investment like sleep. Props to Mattress Firm for creating a great experience. Hard to find nowadays. Check 'em out-

Friendly salesmen, felt no pressure to purchase. Answered my questions. Showed several mattresses and was able to experience the feel of each mattress. Very satisfied.

We had a wonderful experience picking out a mattress with Clint's help! He really helped us come to a decision that felt best for us and we never felt pressured into buying something that was more than we needed. He was great with describing the subtle differences between the similar models we were considering and what would be best for us as side sleepers. The mattress arrived 4 days later. Excellent experience, highly recommend!

Excellent experience buying mattresses with Mr Jose today. He is very knowledgeable, professional and very personable. Thanks so much. Highly recommend.

Absolutely loved the experience. Greg Was wonderful, knew a lot about the product and treated us really well. Will definitely recommend other people to this location.

Sales staff very friendly and knowledgeable. Jose really knows his business! Got a great mattress at a fair price.

Clint was very knowledgeable and helpful in our search for a mattress. We are grateful for his honesty and guidance in our purchase.

Andrew was extremely helpful and helped us figure out an alternative plan to our current delima. Went above and beyond right at closing time!!!
- Jeremy

Clint has great customer service and is very knowledgeable. He makes the process fun and exciting.