VCA Heritage Animal Hospital

I highly recommend VCA Heritage Animal Hospital for their exceptional care and expertise. Dr. Talley and the entire team of technicians are incredibly kind, attentive, and genuinely committed to the well-being of animals. When my cat faced a ureteral obstruction, I initially took him to an emergency clinic at U of I around midnight, where unfortunately, they were unable to properly insert a urinary catheter. They advised me to seek help from a local vet.

The very next morning, I took my cat to VCA Heritage Animal Hospital. In less than an hour, Dr. Talley and her technicians successfully inserted a urinary catheter. Moreover, they graciously agreed to keep my cat wearing the catheter overnight for further observation. Dr. Talley and her team even conducted a late-night check at 11 pm to ensure that everything was going smoothly. Their level of care and empathy towards my sick cat was truly touching.

I can't express my gratitude enough for the peace of mind they've given me and the excellent care they've provided for my cat. I highly recommend VCA Heritage Animal Hospital to anyone in search of a compassionate and highly skilled veterinary team.

I have had pets all of my life and this visit was the first time I have EVER seen a doctor get down on the floor and love on a fur baby!
Dr. Dust was so nice and gentle with "Sweetness". I appreciated that he took the time to explain exactly what he saw going on with my dog.
BTW, it's an hour drive for me and I say it is worth it!

I will take my pets here for as long as I live in the area. They were always very attentive and extremely helpful anytime I had to take my pet to the vet. When I had to put my beloved dog down they made the whole process not as horrible, they let us stay for as long as we needed. They are so nice and really seem to care about the animals and the families that come in.

Great vets, great staff. I've gone there for more than 10 years and they have always been helpful and compassionate. Years ago my cat had breast cancer, her prognosis wasn't good, but we did at least four surgeries. We loved that cat so much and other than the cancer she was healthy and would bounce back from the surgeries quickly, so we did as many surgeries as we could and we bought her some time. The surgeries weren't cheap, but they got significantly cheaper each time because we were willing to do whatever it took to help her and the vet and staff saw that and reduced the prices of everything. And when she couldn't have any more surgeries Dr. Dust let us know there was nothing else we could do, that we had done everything possible for her in such a compassionate way. He even teared up. These people care deeply about animals and will help your fur babies be as healthy and happy as possible! I can't recommend them enough!

This entire team is amazing. Our puppy had caught parvo. And was on day 5 with 2 days of treatment over the New Years break. by the time we were able to get him in first thing Monday morning. He was in critical condition by the time we got there. They were pretty booked that morning but had us come in anyways. When we got there, they made him a priority. When we talked about financial options. And I didn’t get approved for care credit, they made sure that I knew about every option available. And didn’t let the cost affect the care that he got that day. They made sure he was still getting EVERYTHING he needed. And made sure that they did absolutely everything they could to make him better. Unfortunately our sweet Bullet wasn’t able to pull through and was going into sepsis and was in pain from any movement. Everyone there was great with communicating what was going on. They updated me throughout the whole day. And even in his end of life care, they were extremely compassionate and caring for his needs and ours. After this I will never go to another vet clinic. I’m grateful that our baby got to spend his last moments in the care of this amazing team.

Dr. McElroy is awesome!! We have an elderly golden retriever, and she has been working with us to keep him with a good quality of life. She is so gentle with him, and is always happy to take time to explain things to us. She was even willing to discuss our boy with a family member who is a vet, she offered to do this for us knowing it would help us to know that we were making the best decisions.

Additionally Dr. Dust has provided more than excellent service in the past. He assisted us with gentleness and great empathy when we were there for our other dog.

The staff that assists out front is more than amazing and always willing to be helpful. I cannot sing the praises of VCA high enough.

Everyone is so friendly and knowledgeable! I have been taking my cats their for 5 years.

I can’t say enough about VCA Heritage. I’ve brought my dog, Chance and my cat, Big Fuda here and always had a wonderful experience. Recently, Big Fuda has gone through some medical issues which required her to spend three days at the clinic. Every interaction with the front desk has been positive and friendly. They always wanted to go the extra mile for you. They treated Big like she was their own and always answered my question (many, many questions lol). Dr. Phillips was one of the most compassionate and thorough veterinarians I’ve ever met. She made sure I was always informed and comfortable with the plan. Also, Dr Rhodes picked up right where she left off on the days she wasn’t there. And shout out to the technicians!!! They rock! They always made sure to update me on how she was doing and I felt comfortable leaving her there. I’m very picky about who I trust with my animals and VCA Heritage has earned that trust!!

I have been going to VCA for many years for both cats and dogs. I have found all the Vets ( I have used all of them) and staff very helpful. They were very sympathetic when I had to put my cat to sleep and called to make sure we were okay. They have been great with my dogs. I am probably in there every month for nail trims and they are always good at fitting us in. I really appreciate all their advice and help in caring for my pets.

This is the only place I will take my cat, who is quite grumpy at the vet. The staff are always exceptionally patient and understanding during our appointments and take the extra time needed to make sure that my cat is comfortable during the exam. As the parent of a “difficult” patient I really appreciate the separate exam rooms and waiting areas for cats and dogs. It helps her and my stress level go way down. The staff is also great about communicating what is going on with your pet. Dr. Hadley is the vet we typically see, and she is absolutely amazing!! Hadley has the kindest heart and is so sweet and patient with my cat, no matter how fussy she is being.

I will never not sing VCAs praises! I had to bring my dog in last week for the first time due to not so great circumstances unfortunately. The Doctor was very firm and thorough with what she wanted to do to help my dog and she was not gonna let any money issues stand in her way of providing the best care for him. I was able to pay a generously discounted rate and it was all because of how much she wanted to help my doggie! It made me cry how sweet and sincere she was. Also the techs that I spoke to were equally as awesome and thoughtful. I wish I had before and after video of my dog he is just so extremely happy and acting like a puppy again (in a good way lol) they added years to his life!

Through two cats, we have found VCA to be staffed by friendly employees and knowledgeable vets. The hours make it a great choice for busy folks and their insurance plans help level out the cost of pet care.

We also appreciate their cat only rooms to ease the already tense visit from the 🐈 point of view.

Have received very good service every time I have taken my dog to VCA. Vet is caring and always trys to make my scared dog less afraid and more at ease. Very easy to schedule appointments and the texts/emails from VCA are helpful. 20 minutes before my dogs last appointment I received a call from VCA saying the vet was running 20 minutes behind schedule and my dog might feel more comfortable at home waiting instead of the lobby. This phone call was very helpful and appreciated since my dog becomes extremely anxious when at the vet. VCA is worth a try.

Dr Dust is an outstanding doctor in both expertise and communication skills. He truly cares about your pet and the owners. I can't say enough about the service and all of the employees. Truly outstanding!
Dean

I've been taking all my pets here for years, and my mom took our family pets here when I was a child. It would take pages to give all the examples of how great VCA has been. We have seen every vet but usually see Dr. Sporer. She is very kind and patient and gives very clear explanations of what the options are for the pet. She is mindful of cost and goes out of her way to come up with a plan that is the best for our pets without price gouging or unnecessary tests. I have never felt pressured to do anything that seemed unreasonable. Most recently, our dog was diagnosed with cancer and had to be euthanized. The staff was very caring and happy to answer all my questions. We must have called 6 or 7 times when deciding what was right for our dog and they were very helpful. When we lived out of state we experienced how awful some vets can be and are grateful to be able to return to VCA.

I have been a loyal VCA Heritage customer for over 30 years (before VCA came into the picture). All of the veterinarians at the facility are easy to work with, have the greatest of compassion for all animals and have always been willing to work on finding the most cost effective solution for treating our pets. We have had a couple of instances where the scope of the issue would be too difficult for them to treat, but the veterinarians have always helped us find a provider who could treat the pet or make the extremely difficult decision to have the animal euthanized if that was in the best interests of the animal.

I recommend them to everyone I meet who has a pet. They aren't the cheapest, nor are they the most expensive, but in most cases you get what you pay for. We have worked with other veterinarians, and VCA Heritage is by far the easiest to work with and seems to care more about the animals than others I have worked with.

As a new "cat mom" this staff is so patient and kind with me. They take time to explain what is going on and are completely understanding of my questions! They also do a great job with my kitty and make it as low stress as possible for him! Can't imagine going elsewhere!! Thank you VCA!

We're so thrilled with this vet experience! As most people, we've struggled to find a vet that won't push unnecessary tests/procedures and who is forthright about how to prevent issues (rather than simply providing meds to fix the issue when it arises - which is quite costly). We have been going to VCA Heritage now for nearly two years, and it has been great! The office staff is helpful and supportive; we have a dog-reactive (but super human friendly) dog, and they've been great about getting us into a room so as to avoid the waiting room awkwardness. We've seen Dr. McElroy who has just been extraordinary. She's very friendly, patient, honest about what's necessary and what's not, understanding about cost issues, and very welcoming. She doesn't make you feel rushed or like you can't ask questions, and you can tell that she genuinely cares about your pet.

Dr. Dust is an absolute professional. He is kind and caring. He speaks in a way that makes you feels very comfortable. We have been going to VCA for over 10 years now and they have gone above and beyond with the service they have provided. If i could give it 10 stars it still wouldn't be enough.

I have been taking my dogs to Dr Dust for many years. I have lost a few due to age, & still have 2. I have always had every confidence in the care that he provides. I first visited VCA when my golden retriever was having horrible experiences with another vet in town. She had a very bad eye condition that kept getting worse. Dr Dust cleared it up very quickly. During the times that I have lost my doggies, Dr Dust helped me tremendously in getting through the grieving process. If not for Dr Dust's exceptional care, I would not be able to have my dogs bless my life for as long as they do.