IHG Army Hotels Five Star Inn

As always IHG does a fantastic job. Great value and A+ customer service. Highly recommend them as a reasonable accommodation for the West Point area.

Easy to access, large parking area. Very kind and friendly staff. Helpful staff and well lighted main reception area. Large well furnished rooms and comfortable beds. Things to purchase and the breakfast is tasty with great portions. Many Drinks to choose from, Hot or cold. Comfortable seating pleasing to all. Great for families and guests.

The Five Star is my go-to when visiting West Point. The staff is extremely friendly and they go out of their way to serve guests with their fantastic hospitality. The rooms are spacious and very clean. The hotel is well-maintained and a great place for an extended stay, as they have a living area and good size kitchenette, which is great for an individual or family. The location as the closest off-post hotel is also a huge plus for convenience. The hotel is also very secure. The breakfast is excellent, to include a hot breakfast, many options for food and drink, and great coffee. The interior has been updated and is very nice, with many new finishings and furnishings in the room. I always enjoy my stay at the Five Star and can't recommend it enough to anyone visiting the area looking for a quiet, friendly, clean, and safe place to stay with top-notch customer service and such an amazing location. I can't wait to return to this hotel in the future and recommend it to anyone visiting the area.

The hotel shines on its location and its staff. Both the day and night shift staffs at the front desk were great and helpful. The unit is huge comparing to typical hotel. Unit was clean and deco is ok. I have been to many timeshares and the Army hotel resemble to a typical timeshare more than a hotel like Marriott or Hilton. Free breakfast was good and adequate. It had both typical bakery, cereal and also hot items like sausage and egg. The bathroom plumbing is a little old and could need some repair or replacement. I have a great and quiet time staying in the Army hotel and I would certainly stay there again if needed to visit the area.

Older facility but well-kept… staff friendly… could use upgrade on a/c

We spent almost three weeks and this hotel, the rooms were spacious and clean, and the staff was terrific meeting our needs. Big thanks to the managers Alvaro and Libby, the front desk crew, and the fantastic maids for their genuine hospitality, making our stay feel like home. I will define come back to stay here!!

We enjoyed our stay at the Five Starr Inn! We stayed for a few days and the room was spacious, clean, and well laid out. It was pet friendly and there were a lot of places to take the dogs on walks. The price was reasonable, and everything was safe and maintained COVID standards. The staff were amazing- very friendly towards me and my dogs. We felt like we were home, even though we were only there a few days!

My husband and I were very impressed by the excellent service. The managers, front desk crew and cleaning ladies make us feel like home. The rooms have a beautiful view of the Hudson River.

I was very impressed with this hotel. I would stay here again. Veronica’s review was spot on. I will reiterate the tricky access to the hotel. There’s a grey guard gate and he will lower the barrier for entrance and exit. Most times I just pulled up and just held my ID out the window. One guy came down and asked “can I help you” I just told him I was staying here. One other thing. The controls for the radiator are on the wall by the AC units. It turns high/low. Entrance to the base was easy with a CAC card.

I wasn't sure what to expect and ended up being very impressed! Rooms, available for civilians and military, have a living room (sofa, armchair, table and chairs, a few side tables, TV and DVD player with functioning remotes, closet space), a kitchen (with a small stove, full-size fridge, microwave, pots and pans, dish soap, paper towels, silverware, pod coffee maker, etc), a bathroom, and a bedroom (2 closets with ample space, awkward drawers, even another TV)! Yes, you read right, 1 room is like 4 small rooms. And a great view of the Hudson! I knew of people staying at the Thayer paying more than double for half as much (or less... some did not even have a microwave in the room).

Breakfast is included. Presently they're renovating the hot breakfast area. The temporary situation is asking the front desk staff for cold or room temp stuff (e.g., coffee, juice, cereal and milk, bagels and cream cheese, even gluten-free Bob's Red Mill Oatmeal cups--my gluten-free self has never been able to eat heartily at a cold breakfast hotel before, so major kudos for including this). Seems you can ask for relatively limitless amounts and they'll provide it to you in a paper bag with plastic silverware if you'd like.

Other things to note: there's a train feels like every 30min even overnight so bring earplugs; rooms surprisingly have window AC/heat units (I visited in October, which is pretty temperate, but kept nicely warm for 45F nights) and some walls have old school-looking wall radiators; pulling into the parking lot might be intimidating the first time--know that you have to present your IDs to the guard (everytime you return, too) and they will let you through the chained roadblock, lol; you can walk from the Hotel to the Westpoint visitors center and Westpoint museum; you are maybe a 3min drive from the entrance to the Westpoint campus (everything is very close); there's a Farmers Market just on the other side of the main road on Sundays (idk seasonality).

Fyi, we did use the kitchen. The stove is small and a bit tricky but the pots and pans worked great! It'd be nice if the hotel provided a small olive oil and/or salt'n'peppa for cooking but we made due with tiny butters from breakfast and bought a cajun spice mix which we left there.

Great views and a ok breakfast

Surprisingly affordable for the accommodations. The room that I stayed in had a kitchen and was immaculate with a TV that had over 100 channels for a nightly price less than the budget hotels that I usually stay at.

I have stayed here at least 10 times and they have accommodated me both far in advance and twice last minute. Very professional staff and clean facility.

Great prices awesome staff very friendly customer service representative and the only thing that is the truth is I don't have a computer that I can get the money to get a call from the school.

Great service, room size, quality, and more for military families. Highly recommend.

Precisely a IHG Army hotel, generally executed well. Spartan breakfast and overwhelmingly helpful staff.

Great hotel for folks visiting West Point. Nice rooms at excellent value.

Everything in this hotel is amazing but the most important thing is the service. Best service I ever got in a hotel!

Spacious suite. Clean. Simple breakfast. Reasonable rate.

Perfect. Very clean, comfortable, well- lit. Amazing