Honda Service

Stan Burgess was extremely helpful and knowledgeable about cars.
Came in for service first and he explained everything to me and told me my car was in good condition and went over everything and then informed me that my vehicle had a recall and he took care of it as it was something minor.

Call Stan a week later and asked if I could bring my car in for inspection and he direct me how to schedule my service appointment.

My daughter relocate from NY and I told her to take her vehicle to get it service and recommend Stan as a service advisor.

Stan is awesome and looking forward to more excellent service from him.

I had a great experience! Ray was very thorough and helpful throughout my experience and got me into a very nice car. I recommend getting your vehicle through him!

I recently purchased a Honda CRV from Honda Indian Trail and had the pleasure of working with Krist Bearden. My overall experience was excellent. Krist was highly knowledgeable and took the time to explain everything in detail. His willingness to discuss various topics related to the car and the buying process made the experience even more enjoyable. I felt confident in my decision, thanks to Krist's expertise and customer-focused approach. If you're in the market for a Honda, I highly recommend reaching out to Krist Bearden at Honda Indian Trail.

Wish I could give them 10 stars ! Ray our salesman was top notch and the best ever as was Damien the general sales manager and Ben in finance. Every interaction my husband and I had was wonderful. It was truly the best experience I’ve had at a dealership. They went above and beyond and got us both what we wanted with how we wanted. Ray and Damien spent a lot of time working on things for us and made it happen. Will definitely be customers for life and will send our family and friends to them. Thank you guys for everything !

No need to name drop the competitors, but what I will say is don’t waste your time at any other Honda dealer. This dealer is top class and is respectful of your time, needs, and requests. Ask for Ray and get ready for an awesome experience. This is the best experience I’ve ever had at any car dealer. Honda of Indian Trail worked to earn my business and I will continue to give it to them in way of future purchases and referrals.

I was in and out promptly seeing how I had to be to work. The office lady was so nice. The vending machine was out of Pepsi, she took my card and walked to other building to get one for me. You don't see courtesy like this these days. I had a very positive first visit on my 23' Accord Hybrid Touring.First time I owned a Honda. 10,000 miles before needed oil change... synthetic... very impressive..

As always, Frank reviewed my account and was prepared the moment I rolled in. He is always pleasant and accommodating. He explains everything in detail and never pressures me to make any repairs unless absolutely necessary.
The new dealership is immaculate and state of the art. I will continue to go back there for all servicing on my HRV.

I recently had the pleasure of visiting Honda of Indian Trail for my first oil change. I must say, the experience was outstanding. From the moment I walked in, I was greeted warmly by the knowledgeable and friendly staff. I especially want to thank Frank for doing an excellent job taking care of my car.

I originally was looking at Honda civic along with a friend of mine. Stephen walked up to assist us but was In process of looking for other cars at different dealerships. However it was something about Steve that sparked us in coming back…he and mr. Shaun Moye blessed me with the beautiful amazing ride of 2024 HR-V I recommended that you all go to them highly recommended 😊

Great service! Gina always takes care of me. Everyone is very friendly and courteous. There’s no pressure from anyone. They let me know what is needed and I can choose when I can get it done.

Gina helped me come up with a way to better assist me and give me options to get the tires I desperately needed. She got my car taken back as soon as possible and got me taken care of as soon as she could for me to get back to work. She was open and honest when I was stressed she reassured me she was there to help me and to try to make it as easy as possible and work with me to her best extent. THANK YOU GINA!!!

Service was wonderful, All questions were answered very thoroughly and time was taken to explain exactly what was wrong with my car and steps were taken to service my car in the best way. Warren did a very great job. I highly recommend him!

I work with Gina every time I go there. She really does her best to make sure she understands what is going on with my car and what it needs. She even goes back to talk to the mechanics and see what is going on herself. Because she has been working there for a while she knows a lot about the parts and procedures. She is really good about knowing how much time they may have your car for. Every once in a while she will even try to give me a discount if she is able.

Warren was great. He kept me informed about the status and progress of the issues related to my visit. Additionally, I greatly appreciate the updated text message explaining the progress at each stage in the service process.

Had my car serviced today. Oil change, tire rotation, and transmission fluid changed. Everyone in the service area are very friendly and knowledgeable. Very good experience!

Visited service department today for an oil change and tire rotation. I was greeted warmly by the staff upon arrival. Expressed I had a scheduled appointment and let them know that my low tire presssure light came on during the week. Asked if they could please look at all four tires regarding a potential leak. I proceeded to the waiting area. I had a great experience seated comfortably and had two cups of coffee. Gina eventually came over to let me know that there was a puncture in the one tire and needed to be replaced. Gina explained that it could not be replaced due to the nature of the hole. I was grateful that Gina took the time to go over the details and had me out shortly thereafter. I highly recommend Honda of Indian Trail’s service department.

Honda of Indian Trail is the only location I go for any maintenance or tune ups. Frank is always friendly and attentive. Plus, their newly renovated lobby offers wifi, drinks (cold/hot), snacks, work stations and conference rooms. Pretty comfy!

I took our Honda Pilot to Honda of Indian Trail for the A1 service; oil change and tire rotation. Service Advisor Frank was very helpful and kept me notified of what was occurring with the service. Great service, thank you!

I originally came in to purchase their oil change package but ended up getting my brakes replaced as well. They beat my regular mechanic's price by $100 and made sure they got it done in time for me to pick my daughter up from school! Everyone was so nice!

Most recently, had oil change and tire rotation. Quick and easy. Gina Smith is our Pro who takes care of us each time. She has been professional and great taking care of our vehicle. Really feel a good trusting relationship w/ Honda of Indian Trail, Gina and Steve. Rare to find a dealership you can trust. We have had an excellent experience for 3 years now. We keep coming back.