Pilson Auto Center of Charleston

If you’re looking for a good used vehicle and need an honest person to sell to you, I highly recommend Michael Howell! I co-signed on a truck for my son and he loved the truck! Unfortunately, he was in an accident and the vehicle was totaled but we will be back to get another vehicle! Michael will be our go to guy!

Purchased a truck from here 2 days ago. Check engine light came on already after taking a road trip. Also discovered that the horn and windshield washer doesn't work either.
The purchasing of the truck was very smooth with no issues. Michael was our sales person and highly recommend talking with him.
I'm leaving 1 star for now until my service appointment which will be day 6 of owning the truck.

10/31/ 23, went to the service department today. They gave me back my keys and said the managers had to talk about it. And they would call me. I asked if they was going to call me today, he said probably tomorrow. Then I had to ask why the check engine light was on. It's on for the catalytic converter. No mention of about the horn and washer pump not working. I will update again once I get a phone call.

11/2/23 so 10am comes and I decide to give them a call to see what's going on. Kyle looked up my information and told me parts have been ordered. I said ok and asked why no one has called me to let me know what was going on. He didn't have an answer for me so I asked to talk to the boss. I'll admit, I get hot headed at times especially when there's a failure to communicate so I was most likely rude on the phone. The service manager (Josh) got on the phone and proceeded to tell me that they have ordered all the parts needed for the truck. Great! Service manager was rude on the phone and I'm sure I was as well. But that doesn't give him the right to be rude to customers.

11/14/23
Received a text message this morning from Josh stating that the parts for my truck arrived and to call or text him back to set up an appointment. I texted back. A couple hours went by so I called and ended up getting voicemail and left a message, I also texted again. Around 4pm I get a call back from Kyle and we got an appointment set up for this coming Monday.

11/21/23
Went and picked my truck up today, I figured everything would be fixed. They got the new catalytic converter and windshield washer pump fixed, unfortunately the horn still isn't working. They informed me that there was something wrong with the fuse block for the horn and their looking for a replacement. So now I wait again for them to call me when they have the part.

12/13/23I called back on the 11th to find out about getting the last thing fixed on the truck, the horn. Talked to Dillon and he said Josh was as lunch and he'd have him call me. Never got a call back. On the 12th I called back and got to speak to Josh. He didn't know what was going on with the part for my truck. He told me he would check into it and call me back. Let's just say I never heard back. I guess I'll give them half the day to call me before I call them back. We're almost at 2 month now dealing with these issues.

1/10/2024 I dropped my truck off at the service department yesterday (1/9/2024) to get the horn fixed finally after I was told they was having issues getting the fuse block. I get a phone call from them saying that they had gotten the wrong part for my truck. It happens, they told me that they could get the correct part from Indiana. I just don't understand how all of the sudden they have the correct part in stock, when just a few weeks ago they was having issues getting the part because of the automotive workers strike.
Got a phone call at the end of the day today saying the part didn't fix my truck.

1/12/24Got a phone call today, they think it's a wiring issue. Hopefully it's figured out soon.

1/17/23 finally got my truck back. Everything seems to be working as it should. They inspected for a leak I was concerned about and an oil change for free. That was nice since I was expecting to pay for those. Thay made things right unfortunately it took several months but I'm happy. Remember to check everything when purchasing a used car, it's used don't expect new. Come if you need a vehicle ask for Michael Howell. He'll make sure everything gets taken care of.

Great Experience purchasing my new car! Randy McDonald is excellent! He never rushed me, made sure I had all the information to compare and find the right vehicle for me, communication was excellent through the entire process, and even checked in after final purchase was completed! I highly recommend Randy and the entire Pilson’s Charleston Experience.

Told Michael what vehicle we were looking for. Not long after he had a vehicle that was exactly what we wanted and he made the buying process painless and enjoyable. Would recommend Pilson of Charleston, Michael and Scott to anyone.

Go to Pilsen's in Charleston Illinois. If you are looking for an automobile. Ask for Mike. He is terrific and he will do everything in his power to help you. I have to say that Pilsen 's in Charleston is the only place that my whole family will purchase a vehicle. And Mike is amazing. He really does care about each one of his customers. Thank you so much Mike and Everyone who made are dreams come true.

Mike Howell is our go to guy!! If you're needing a new vehicle, or just wanting to upgrade and treat yo self to a new ride, don't hesitate to call on Mike!! He's kind, he's funny and he'll make sure to get you what you're lookin for! Plus, he makes ya feel like a part of the family!! Go see Mike at Charleston Pilson's today!!

Have bought several vehicles from Pilson's. My salesman Mike is a longtime family friend and made the process easy and as pain free as a car deal can go.

I have known Michael Howell for years. He is very knowledgeable with his products and inventory. I would highly recommend him. Ps..Tell him Big Tony sent you!

Michael howell has been the most honest , professional car salesman I’ve ever dealt with and look forward to doing more business with him next time !

Pilson has always been a great place to do business with. Michael Howell works very hard to satisfy customers!

Amazing people that are truly sales professionals that care about every customer and their individual needs! I have purchased many vehicles in my lifetime, and never have I had better service then at this dealership!!! People can say anything they want, but at the end of the day this group will take care of you 100% and make everything work the way it should from the start of the deal all the way down to any service required. You can’t find a better group of people to get the job done!!

I purchased a Ford escape from pilson auto center and couldn’t be more pleased with Jim Javen, and all the help with the staff I received.

If I could give more than 5 stars I would. Brian was the salesman that greeted us on the lot. I immediately explained our complicated financial situation and our need for a new vehicle. He never made us feel bad about the position that we were in and he was willing to help from the beginning. I feel like over the two weeks that we went back and forth to get this purchase done, Brian and the others involved at Pilson in Charleston went above and beyond for us. We will 100% be buying from them again in the future and I will recommend them to family and friends.

I purchased a 2011 Chevy HHR on Friday July 1 from this dealership. From the start of contacting them they were more than stellar Brian G . Was my salesman in all my 65 years I have never i mean never such a comfortable feeling .From the salesman to shop they did what was asked . But here is where they shine above every Monday I drove to EffinAs on the way back I smelled gas I pulled over sure enough it was leaking . As they were closed I had to use a local mechanic. In Newton bottom line is they reimbursed the whole cost of repairs! 416.50 so I want to say this they are the best if looking for a car please give them a chance Ted Barnhart one satified customer .

Michael Howell is someone who I highly recommend seeing if you are looking to buy a car

I purchased a Lifted Sherrod 2021 Ram Bighorn several months ago. The truck is fantastic! Best part of the purchase was the sales personnel. Don’t hesitate to ask for Matt Kramer. He will make your best deal happen!

Brian purchased my lease from me. I was 20k miles over my lease contract, and ended up making money on the vehicle. Brian was great to work with and had a family-minded attitude.

Great experience. I live in Birmingham, AL and found a used car at Pilson in Mattoon, IL. I talked to Terry McFarland and he gave me the details and sent a video. Terry was very helpful and honest. I stressed that before I made a 450 mile trip, make sure the car was as described and everything worked. He assured me it was up to par. He was right. It was everything I expected. I purchased 5 cars from long distance and I must say this was my best experience. Great facility and nice people. No surprises. Refreshing. Keep up the good work!

Service was great, and Jeff Rutledge was awesome!

I got a car from Taylor Bradley over the summer and my battery died about a week after getting the car. Unfortunately, I lived in another state, but when I came back they got me an oil change for free in return. Great people, great service! I would definitely buy a car from them again, and I highly recommend them!