Fifth Third Bank & ATM

I have always enjoyed banking at the Chardon Fifth Third. Now in fairness, I've never done anything beyond work with the tellers at Chardon - all of our Fifth Third mortgages were arranged before we moved to town. I usually deposit checks or withdraw cash twice a month, and I find the tellers to be efficient & courteous.

Always there to help me! Also a very friendly staff with a warm smile to greet you!

Managers very rude. They treat tellers like crap in front of customers. Extremely slow transactions. (10 minutes to cash a check.) Please bank elsewhere.

They once treated me great. Now it's like they don't care how they treat me. I thought they were supposed to give 156% or however the commercial goes. The 5th 3rd branch in Chardon told me I could not do a certain thing. I went to the branch in Concord and they said NO Problem, we can get that for you !! Are they just lazy in Chardon ? The girls at Huntington treat me so good I take them gift cards. That's why I do most of my banking there now.

Bad front desk customer services. I went there before. Nobody let me know how long I need to wait. Also very bad telephone customer service too. I called the bank customer service on Saturday 10:30am. I was told by machines that the representatives are busy. They will call me after 4-7 minutes. I waited for 30min, nobody called me back. I called back again. One representative answered that she can’t resolve this problem. She will transfer me to another experienced expert. Then I found I was transferred to main menu and I needed to go through all process again. After trying calling again, I found nobody answered me and it became silent. I hanged up and tried to call again. I was told the customer office is closed now. Now it is 12 pm. I spent 1 hour and thirty minutes without any result.

Chardon office is awful!!!Tried to open a new account but the tellers needed to leave immediately so couldn't help me. Seriously? What about customer service?

Nasty management.