Sheraton Suites Old Town Alexandria

Love it there!!! My wife works for a resort where we stay, and she liked it just as much as i did. We got there early, and they were able to check in. Everyone was very nice and helpful. The location is perfect, especially if you don't want to stay at the harbor but want to be close to it. There is a harris teeter on the next block. The rooms are nice, spacious, and clean. We will definitely be back to visit.

The staff were very friendly. The driver for the shuttle service was very bad. The shuttle was to be there at 7. At 7:15, the shuttle did not even stop at pickup. He slowed down, I waved and ran after him, and he kept going. I called the hotel back, and they said they would contact them. When he came back, he yelled at me, asking if I was the one who called and complained. I told him yes because he didn't stop. He argued and yelled about his job the whole way to the hotel
That ride was very uncomfortable with him yelling. Even the people around me said he didn't even stop.

Given my family are owner operated of few private hotels (Arlington Resort Hotel & Spa)and few chain hotels in different state, i am very familiar with operations as well as customer service.
This was my 2nd time stay at this location for business. Hotel is a home away from home for me, since I stay half of time if not all at hotels for business reason all over the globe.
This hotel has it all.
Location is the best! Close to Supper market, Trade Joes, Turpido Art Gallery, walking distance to King street with lot of restaurants.
Rooms are clean with comfortable bed.
Love the gym, lot of space with many equipments.
They even have maintenance on board 24/7….my room heater stop working, at 11:30 pm he came up did a quick fix. (At any other hotel I had to change a room).
Absolutely friendly staff that go out of their way to assist you and make sure you stay comfortable as possible. Staff such as Mohammad and Supervisors Ms. Maide Arsoy with their outstanding service, friendly approach and smile with warm welcome. Any company would wish to have employees such as Maide and Mohamed.
Hotel does not have business center, but front desk offer to email them what you need and they will print it for you.
Over all this hotel deserves a 5 star ⭐. Benjamin

Great location, food and friendly staff! There is a beautiful courtyard perfect to relax or host a beautiful event. 2nd floor gym is huge and has an outdoor seating area. Walkable to everything in old town and easy to hop on the Dash bus to the metro line.

Lots of guests have reviewed the convenient pull up and parking garage, courteous staff and the beautiful rooms, so I’ll focus on one of my passions: the fitness center.

Simply put, the second floor fitness center is the largest and most well-equipped I have ever experienced in any hotel anywhere: multiples of all your favorite cardio machines, plus a healthy dose of weight machines and dumbbells, plus 3 separate yoga/stretch rooms and plenty of floor area. If your fitness routine is important to you, this fitness room all by itself would be a reason to stay here over other hotels. See my pics.

We used their parking service to park for a week long trip. The booking and check in process was easy but the most impressive part was the shuttle driver. Girma was polite, extremely helpful, and accommodating. He made our experience and trip much more enjoyable. We highly recommend the parking and shuttle service.

Had the best stay for work here this week, front desk was extremely helpful and went above and beyond at every interaction. Great location across from Hanks Oyster Bar, TJs and Oak Steakhouse. Think I found my new home away from home in Old Town.

My family stayed at the suites, and they have only positive experience. The rooms were spacious and clean. The inside of the hotel, a little patio was romantic and cute. The hotel is in the heart of Alexandria, so it's close to everything you might need from supermarkets, bars, restaurants, and river.

After staying here for 15 days…where do we begin! This place lived up to its mantra of “home away from home” mostly mainly of their staff. In order of appearance, the big boss supervisor Apinya, Associates Maide, Ravi, Ms Ana and Girma (both of whom my daughter absolutely loves), Team Lead Camille , Keerthi, Angelo and everyone in the back corporate office made our stay amazing. My 3 year old daughter did not want to leave. Every needs we had were addressed within minutes if not right away. Everyone treated us and our two mini dachshunds like real family. The pups will miss all the pets and kisses.

The location is also great—walking distance to the park and food/coffee. Overnight parking in the garage next door is an extra fee but worth it. The one bedroom suite gave our family some privacy from each other. The bathroom was updated and luxurious. We will miss it here and will miss everyone in the Sheraton Old Town Alexandria team who welcomed us to Virginia! I completely recommend this place over any other hotels in the area.

A welcoming front lobby with complimentary flavored water or tea was especially refreshing after a long drive. Parking was safe along the road and saved us $32 a night. Staff was friendly and our suite was immaculate and stylish. We’ve stayed here on 2 separate visits and are very pleased with Sheraton’s hospitality.

Definitely will stay again. Parking was great. the staff was amazing. The location was perfect on and off the internet. I do wish their restaurant offered more options. Breakfast was disappointing (they didn't have turkey options). Rooms was very spacious. I will stay again

Was here on a business trip. The rooms were large and clean. Staff was friendly. It’s a great location too and everything in the area is a walkable distance. I’ll keep this hotel in mind for future trips.

I stay at the Sheraton Suites, Old Town Alexandria, every quarter, and it gets better every time. I have nothing but wonderful experiences with everyone I deal with. Here is one in particular that I posted on social media regarding one of the managers, Camille:
And she thought no one was watching … Sheraton Suites guest, acting in a way uncalled for. Receptionist kind, patient and professional. Went over to complement her after, and she actually said to me, “I’m sorry you had to witness that.” She really cares! Tracked down an email address for the “manager” the next day off and guess what? It was her, the manager, I witnessed. Thank you for demonstrating what true customer service is Camille, and thank you for the special keychain, but it is YOU who made the difference!

This hotel has had a major facelift during the pandemic and feels crisp, clean and modern. On top of that they provide old fashioned personal service like chef cooked breakfast. When a teddy bear was left in a room by checked out guests (double entendre?) housekeeping scoured the room and produced the precious item to this grandmother's relief. Management couldn't have been more helpful. Many thanks, my large family will be back

We almost didn’t stay here due to the negative reviews but decided to roll the dice because of the great location. I’m glad we did. Check in at 4:30 pm on a Friday was quick and painless. The staff was polite, friendly and professional. The rooms were clean and modern. Nice courtyard seating area. The Keurig coffee in the room was strong and hot. We didn’t eat at the hotel as there are plenty of breakfast, coffee, and dinner options within easy walking distance. All the Ubers we used were less than a 5 minute wait. Harris Teeter was right next door and Trader Joes was a block away so no need to opt for the $8 bottle of water in the room. Parking was $32 a night but it was easy and convenient. Just a weekend stay so we didn’t request housekeeping but they did check with us to see if we needed additional towels or toiletries. Pricey yes, but EVERYTHING in Alexandria is expensive so on the relative scale a pretty good value.

The hotel is conveniently located in Old Town, 8 blocks from the active King Street area. The suite was cozy, not large, but two rooms, updated with 2 large TV's, a refrigerator and a good bathroom that met the needs of the two of us. It was quiet. There's a convenient bistro/coffee shop downstairs. And the rate was exactly as advertised, no hidden charges, a very good value for Old Town

Attended a business meeting/ dinner hosted by a potential employer
. Didn't reserve a room.

My husband and I had to unexpectedly stay at the Sheraton Hotel while we wait for repairs to our condo to be done. I have worked in the hospitality industry for years. I will say I believe this location is short staff. Seeing the staff work morning and night trying to make accommodations for guests under the demands is very impressive. The all have executed hospitality very well. They all have continued to keep their composure and patience when busy. I know it can be very overwhelming at times. I think all of the staff here are very personable and do an amazing job. I hope they all are rewarded for their hard work. Its hard to find good help and they all are it!

Hands down the best service in Old Town Alexandria. The entire staff were very helpful and super friendly and just made me feel like I was at home. Out of the staff members, Yvette was super friendly and always had a smile on her face and aided me in every possible way. The rooms smell a bit musty but other than that, great location, staff, and breakfast.

I attended a class here. Very convenient location in a very quiet section of Old Town. The hotel is a bit dated, but they were clearly doing renovations to make the rooms nicer. I liked the suite, it was comfortable. The staff was extremely professional and friendly. I bought my dog with me and he also enjoyed his time there. I loved the courtyard. The food was really good each day. Kudos to the banquet staff who were attentive and kept everything on task. There is a parking lot under the hotel which is easy to get to the hotel from the lot. There is a hotel restaurant but I only had the breakfast buffet on one day. I would definitely consider staying here again in the future.