Cowles & Company Contracting

Cowles did an excellent job with both plumbing and electrical work in our house. They provided a timely and accurate estimate and a good price. They provided a clear written contract, got the job done quickly, professionally and on time, and cleaned up well afterwards. They were pleasant and easy to deal with and we are very happy with the results.

Helped me out when the first several plumbers I called were booked solid. Tech's were helpful, punctual, and able to answer my questions. Very pleasant experience.

I hired them to install new insulation in my house last winter. We got the contract signed in days and their crew came out the following week and finished the job in 2 1/2 days. They used care to keep my house clean and did a very nice job getting the modern upgrade into my old house at a fair price.

My only real criticism is they undersold the difference this job would make, saying it would have only a small effect on my gas bill. It actually improved 3x what they estimated it would, but the best result is the comfort. My upstairs used to be 10 degrees hot in summer and 10 degrees colder in the winter. Now it is even temperature and more pleasant there than downstairs even thanks to the insulation!

I just decided to hire them again to do similar work at another house.

They showed up on time for jobs needed at my home,. They did terrific work, and I will definitely hire them again. Replaced my tub and shower, new toilet, furnace and AC maintenance. Very thorough also. I recommend this company highly.

i would call them anytime again. they were very professional.

Best crew I have ever. Worked with always on time and best attitude recommend this company anytime

Fast, friendly, and actually showed up on time. I can't say that about too many contractors.

Cowles installed a new HVAC system into my home some 3 years ago but unfortunately had to return and service the AC every year for low refrigerate. They finally returned again this year and it appears found the source of the leak. I'm not real happy that they had to keep returning but whats important is that they did stand behind their installation. Fingers crossed that there isn't another leak in the system.

They were nice and polite gentlemen

We are renting a house with a boiler previously installed by Cowles with the sticker on it stating they should be contacted to service it. It went out at the same time as Watertown is 9 degrees outside and under winter weather advisory. It was after hours which meant they charge double to come out and inspect however there really was 0 other option as we were concerned with the realistic possibility of our pipes freezing and bursting. They sent two very young men who looked at it, said It's old and we don't have the parts (no offer to order or assist further) and are unfamiliar with anything but current models. No recommendations of who else to contact or even advice on how to prevent potential damages. Simply said nothing they could do and demanded the money (one stated it's just company policy, I don't make the rules) then left us stranded.
I understand that new apprentices may be unfamiliar with anything other than very modern set-ups but they did not contact anyone with more experience or do ANYTHING to assist the issue - again, the sticker on the boiler that was replaced 7 years ago states this company installed it and was who to contact for servicing. Inethical to take our money and leave us in a house with no heat and no way to remedy the situation. I can't speak to any other services they provide and will never as I would NEVER contact or use them ever again. I recommend looking elsewhere unless you enjoy throwing money away.

We applied for a NYSERDA loan to make our house more energy efficient, when that was approved we got some suggestions for contractors and we chose Cowels Contracting. They seemed nice, but told us right away that they were not doing any roof work, which we needed and were willing to pay for with our money. Cowels Constracting, knowing that we were getting our roof replaced almost around the same time they were going to do their work of putting insulation in the walls and roof (which is, I guess, all NYS was allowing us, plus exchanging SOME of our light bulbs), started their work. They put insulation in our bathroom ceiling, which already had some water damage from our leaking roof, and the weight of the insulation made half the ceiling drop about an inch. That should have been fixed by them, because they knew there was already a problem and they made it worse. On the outside of the house they loosened pieces of the siding and drilled holes to put insulation in between the walls, well, a lot of the siding was still loose and we had to fix that ourselves. When they blew the insulation into the walls they did not fix any cracks beforehand so that our dining room looked like it snowed in there because of all the messy stuff coming through the cracks. By the way, it still comes out on any windy day. All in all, the work was done poorly, we are not seeing any energy savings and our bathroom ceiling never got fixed. After calling and sending e-mails a few times, they just completely ignored us. I know we are not rich, but that is not a nice way to treat a customer.

They installed a new furnace with central air by air-temp.
Called them on a friday afternoon while unit was under warranty and would not come to look at my A/C not working because I was a residential customer not a business. I can't recommend them for anything since they have been servicing my furnace/ ac since it was new.

This company doesn’t have integrity. Poor service. Would not recommend. Try to find another company for plumbing or electrician.