Excellus BlueCross BlueShield

I want to recognize the absolute wonderful work Ms. Kari Ritchie provided me this morning in unraveling a very confusing billing issue. She contacted several agencies on my behalf and had to deal with at least one supervisor of a collection agency who was not very professional. She invested an extended period of time to me, and always was attentive and sincere. I was amazed at how calm and composed she was, especially when being spoken to by the collection agency representative. Her level of understanding of the issues involved was unbelievable. She made me feel important and I want acknowledge her patience and understanding. I hope her supervisor reads this, as she deserves kudos.

Today I had a huge issue involving a member who has the same name similar dob and social as me thus causing an issue with my insurance and this wonderful rep was able to fix the issue she is a god sent her name is Michelle M. She was very knowledgeable and efficient!

for the last two days I have been called over and over by this company from a no caller id can not talk to a person so I called their number in rochester with my caller id blocked and a robot transfer said they didn't offer any insurance in my state. I can drive to their main office in 15 minutes

I had wonderful service. Christina was my contact on the phone and she was very nice to talk to and gave me the info I needed. I felt I received excellent service. Thankyou Christina.

Customer service is professional and friendly whenever I call them. Seems like the culture within this place is fantastic and this resonates with customer service employees.

I appreciate that customer service took responsibility for their issues online with the website and later followed up with me. I feel I have a good plan too

Great Healthcare, good customer experience. Really can't beat it when you compare to other companies

Wonderful food in the dining facility, Great staff. Overall great experience!! 👌

Amazing company. They always impress me with their customer service.

Great building but they waste too much space with slow escalaterssrs in the middle of building. Crazy old idea

The people here are awesome! This is an amazing place. Its Huge!

Easy to deal with. Just happy to have health care!

Great place to work!

A company of values and compassion for the communities it serves.

Great place to have health insurance.

Located in the center of the town and in front of a large parking garage.

I work there very nice place.

Woot!

Amazing place to work

Nice