Hudson Valley Credit Union

I absolutely love this location. Everyone I have spoken to and worked with has been very friendly, helpful and accommodating. The tellers here have been able to help where another location, Mahopac, has not. They go the extra mile to provide outstanding customer service and I highly recommend the Carmel location to everyone.

My car died and no one in the parking lot would help me. Thankfully this gentleman working inside came out to jump it. Thank you again Ray, I truly appreciate your help!

People oriented service. Great options for making each visit smooth

Great place great service from the tellers and bank managers

Great service,wonderful team,very helpful staff.

Sooooo Slow!

The employees are very nice. I have however experienced issues with banking and credit card payments. The banking records and credit card payment records do not coincide. They have reported my payments past due when they are on autopay and have charged overdraft fees while there are sufficient funds in the account. I was told that my statements would be emailed to me today. I was reported past due to the credit bureaus for a May payment that I physically made in person for over 500 dollars. The bank shows no record of the payment, however the credit card system shows the payment and the bank is charging overdraft fees for that payment I made ( in person).There is a 900 dollar discrepancy in my account as of right now with several overdraft fees. Its disappointing. Its been brought to their attention and I am looking forward to a resolution. Once it's resolved I think I will need to reconsider using this branch or bank at all. My suggestion is to keep copious records yourself.

The people here are always great. The bank itself is absolutely horrible. I switched to a credit union to escape the predatory practices of the big banks. However, HVFCU policies are far worse and more predatory. For example, if you don't have the funds to cover the purchase they will deny the purchase and still charge you an overdraft fee, even though you didn't even overdraft. Bunch of thieves. Not to mention they would often deny my businesses requests for as little as 200 singles and/or $50 in mixed coins. They would often ask me to notify them days ahead of time. It's just a horrible horrible bank and I highly advise against using them.

The people who work here are great and amazing. The corporation and corporate office and policies absolutely are horrendous. I was a member here for almost 7 years and in the last year I have pulled my accounts and moved to union savings bank. Hvfcu now just treats you like a number just another person to make money off of. They don't care about your history with them or how much business you do with them your just another account. Again this rating is about the corporate offices nothing against the people who work there. They are amazing and try to do the best they can for you.

I honestly suggest banking anywhere else.

Been working with this bank for 2 years now I see the same people in and out every week . One time I need money taken out it's a problem everything with this bank very disappointed that only Mahopac ny will treat Mr with respect. Carmel very rude never will go back into carmle ever again .

You guys are very misleading when it comes to helping people get out of debt.......Now I know why people file bankruptcy all the time...Try to help someone else... Very dissatisfied with your out come of my applications....Will not use or recommend your credit union to anybody...Thanks any whey.....km...