Verizon

Again, outstanding service by Kyle at the Verizon Store on Battleground Ave in Greensboro NC, from Michael J Burnham a Verizon Corporate retiree.

Jayline did an amazing job helping me today. She has an amazing smile and personality :).

Michael & Chris gave us great customer service with our recent visits to upgrade our phones. Highly recommend the Whitsett Verizon location.

Nick is the best one there. He is honest and trustworthy. He makes sure he does everything you need before you walk out the door. And he helps with things you didn't know you needed but you did. He takes time to explain everything you need. I always like to see Nick at Verizon because I'm in good hands. If it wasn't for Nick I would switch to another carrier. I've been with Verizon for years. He is always pleasant and respectful.

The nicest gentleman worked on my cell phone for 45 minutes trying to unlock it... I was told by Samsung the only option was a factory reset.. I was beside myself at the thought of losing all of my pictures and contacts. One more guess at the password. Voila! Success! The gentleman got into my phone and removed the lock. He then explained how to back up my pictures and contacts. I appreciate his knowledge and patience. I've dealt with this verizon store before and recommend them highly...

Tamika and Alesha and Andy were super friendly,knowledgeable and very positive people. Fast accurate and all around a wonderful experience to do business with. I am glad I came in and would recommend them to anyone wanting the best in cell and customer service.

Steven helped us with replacing the glass screen cover today. Kind, helpful and professional. We've used this store for years and will continue to. Customer service is always better than the bigger Verizon stores in Burlington.

I went in on this past Saturday afternoon and spoke with Nick, whom has helped me numerous times before. He asked how he could help me and I told him I wanted to upgrade to the S20, and from there he explained what the difference between the S20+ and S20 Ultra was. Ended up getting the Ultra and trading in my S9+. I was in and out within an hour. While I was waiting for my phone to transfer everything over to the new phone, Nick helped out a few other clients not skipping a beat and being so professional with everyone. He's an amazing employee and a good reason I continue to use Russle Cellular instead of going to an actual Verizon Store.

Christopher was great to work with. Seemed very knowledgeable and extremely patient with my many questions about my current plan and new phone upgrade. Love the personal touch this store offers😊

Andy was most helpful. He spent plenty of time answering my questions. He even offered for me to come back if I found I had questions after I got home. I will definitely come back to this store.

Franklin was great to work with. He helped me and answered my questions honestly to help me get what was best for me not just trying to make a sell. Very personable, friendly and knowledgeable

Sales rep Audrey was very professional yet pleasant to work with. Hopefully all of your employees are like her.
Just from this one experience with her, she is my nomination for employee of the month.

Tamika was extremely knowledgeable and helpful. She was able to get us everything we needed to make our lives easy. Very kind and professional!

Was able to get in and out with a new phone easily with friendly staff. There was no appointment needed. I live in Elon and I think people near Burlington don't know about this place which is in the Food Lion plaza in Whitsett off the highway. Super convenient.

Nick at Russell Verizon always does a fabulous job helping me or my daughter out with anything!! Started having trouble with my older phone on a Friday night, I txted him, asked if he’d be there the next day, he said yes!! I went in on Saturday, and in no time he had my new phone up and running... accessories on and ready to go!! He is always on top of everything if I have any questions or issues, and that’s why .... he’s not the closest Verizon dealer near me , but I’ll drive a little further cuz I know he’ll take care of my Verizon needs!! He really is THE BEST!!!

Both Mariza and Brian there @ Russell-Verizon in Gibsonville are superb customer service rockstars! Very friendly, extremely knowledgeable and made it well worth the hour+ drive to get there!

This store employees the most dedicated staff for customer service and satisfaction I have ever witnessed. Every time i visit this store, they take time to ensure I fully understand my new phones options and they even helped me lower my monthly bill! If you want TOTAL satisfaction, GO TO THIS STORE! There is a reason why the store name has "premium" within it.

The staff is the best. They very much believe in Customer Service. Very helpful and friendly. Once you come in help you will never go to any other Verizon stores. The dog is the best....

Nick is amazing!! He is quick to help me in any situation I have. He is nice and I couldn't have asked for anyone better to help me.

The customer service is above and beyond anything I have ever experienced. They are knowledgeable and make your visit as quick as possible. I will never go any where else!