Giant Eagle Pharmacy

I have been coming here every week for about 8 months, same time/day every week. I always have the same trio of pharmacists and over the past months they have come to expect me and are always on time, professional, and super nice! The three ladies on this shift are usually Ms Susan, Ms Princess and Ms Desyrae and they are always super wonderful and funny. Will continue to keep coming every week, thanks yall!

Great place! Fresh produce, great meats, wonderful variety of grocery items. I often find new and exciting packaged goods. A new flavor of cake mix, or a new variety of cookie. It's fun to wander the aisles to see what I can find. Everyone is so friendly and helpful, they will walk you to whatever you asked them about! The Pharmacy area has just about anything you need or want. They fill prescriptions very quickly too.

I usually use CVS because that's what my insurance wants. However, following surgery, I was trying to get some heavy duty pain meds filled, and as anyone who gets those types of medications know, pharmacies often go through their FDA-allotted supply and are out. I tried another CVS with the same results. My sister went to Giant Eagle pharmacy but the gate was down and they were actually closed. However, one of the employees was nice enough to come out and talk to her. They agreed to take the prescription and said they did have it but she would have to come back tomorrow, which was fine since I had enough pain pills to last till the next day.

When we came back, it did take two employees and a few minutes to figure out the insurance but that was because they never had to deal with that insurance before. While we were there we asked where the tips for the end of my walker would be. An employee came out from behind the counter and took us to where they were. Since there was more than one kind and size, he took the time to look at the box to make sure we got the right ones.

This not the first time I've had employees go above and beyond for help. A couple of months before that I was looking for a specific cold medicine but couldn't find it. The employee came out into the store and took me to it, and answered my questions.

I think the employees are great here and always helpful. I have passed by there several time and seen them carefully explaining medications to some of there elderly customers., with no sign of impatience. If my insurance didn't insist I use CVS for most of my medications, I would switch to this pharmacy in a heartbeat.

The pharmacist went above and beyond to make my medication affordable without me even asking. She found a manufacturer coupon that saved me over $100. I have never had a pharmacist do this & it's the type of customer service that so many places lack. THANK YOU!

Special thanks to Dani of Pharmacy for the excellent service. Make everything easier for me and my mother. Now my whole family goes there for the excellent service.

Always helpful to me and my family. Been with this pharmacy for years.

I LOVE GIANT EAGEL! GREAT PRICES FRIENDLY PEOPLE!

Very helpful staff

This is the absolute worst pharmacy in history!!! I am never pleased with them when going here. Last time I was told it would be 30 minutes until my prescription was filled came back and was told 30 minutes again they had never started. Today I was told my prescription would be ready 30-45 minutes when I went back to go get it was a different person who then told me they do not have that prescription there. Meanwhile I am suffering in pain and waiting around on a prescription I was promised that wasn’t even there. This place just loves to waste your time especially when you’re on your death bed. There is almost no point to going to this pharmacy because the chances of you getting the prescription you were prescribed are slim to none. Especially if you’re in horrible pain don’t attempt with this pharmacy because you won’t get what you need when needed. Make the drive to a further away pharmacy that will get you the help you need. I’ve never experienced such poor customer service before attempting this pharmacy. This place needs help big time!!!!!

THE OLDER MAN THAT WORKS THE LUNCH MEAT COUNTER IS VERY RUDE!!! EVERYTIME I ORDER LUNCH MEAT, HE HUFFS & MAKE FACES AS IF I'M BOTHERING HIM. WHEN I ASK A QUESTION. THE LAST TIME I WAS THERE THE FIRST MEAT I ASK'D FOR WAS 11.99 I SAID, IT WAS A LITTLE TOO MUCH. SO I ORDERED SOME A LITTLE CHEAPER. 9.00. BUT HE PUT MORE THAN A POUND ON BCUZ IT CAME TO 10 DOLLARS & CHANGE. I DON'T THINK I WILL ORDER LUNCH MEAT WHEN HE'S THERE.🤔

Worst pharmacy ever customer service and not knowledge at all take my advice and dont ever go to this pharmacy. Got a refill prescription notice days ago and sent a request got a text message back that it was recived went here earlier today to pick up said you have to come in person to pick up so I came and asked for a refill hours later came back and the pharmacist said that I never had a prescription for the medication there. Didnt get my refill and also had problem about a month ago with them never mixed my daughter's medicine she needed for an infection. Will only be returning to speak with pharmacy management.

This pharmacy has the absolute worst customer service ever!!!! I will not get my prescriptions filled or grocery shop here ever again. I will drive across town to avoid this store. On Thursday I went to my routine doctors appointment and was given a prescription. I went here because it is close to my house so it was convenient. So on Thursday when I went to drop off the prescription, I was informed that I could not drop it off that day because it was dated for the next day. The Pharmacist told me if I come back the next day that they would gladly fill the prescription. So straight from work, I went to the pharmacy to drop it off. This time, a different pharmacist was working and told me that she would not fill it until tomorrow. Now this was upsetting to me because this is the exact thing that I was told yesterday. Now I explained that the prescription was dated for today and asked why it could not be filled. And the only thing that was said to me was a repeat of she was not filling it until tomorrow. No pharmacy manager and everyone just standing around doing and saying nothing while I am asking why my prescription could not be filled. No answers. So I went across the street to another pharmacy and what would you know, I got my prescription filled. I have never been treated like this before and I would be ashamed to be the manager of this pharmacy and store.

I have a family of 5. Myself, my wife and my 3 boys. This being said we continually have prescriptions that need to be filled. Seeing as we do our major grocery shopping at Giant Eagle and the Gas Perks are great, it would only make sense to use their pharmacy. About a year ago we switched all our monthly prescriptions from CVS to Giant Eagle Pharmacy. Anytime someone is sick and needs meds we have them sent to Giant Eagle Pharmacy. I have not been happy with them from day one. Most of the time there is a long line, and it takes 30 to 40 minutes to pick up a prescription. One would think they would need more employees, but I don't believe this is the case. I believe they are lazy, don't care, and have terrible communication, resulting in longer wait times. I dropped off a prescription on Tuesday the day before New Years Eve. I approached the counter at the drop off area, I was the only customer at the pharmacy. The woman at the computer directly in front of me continued doing what ever it was she was doing and didn't acknowledge me. I stood there for a couple of minutes before she even made eye contact. She still did not say a word. I handed her the prescription for my son that needed to be filled. She took the prescription and walked away. She started helping another employee with something, while I was still waiting. Like I said I was the only customer at the pharmacy. As a retail store manager for 12 years, rule of thumb is, help the customers in the building first. Several more minutes passed before she came back to me. She rudely told me they don't have this medicine but should have it Friday or Monday. She asked for my phone number show they could call me when it was ready. It wasn't just how she was speaking, but her body language said, she was annoyed she even had to help me. Today I needed to get a few grocery items. I headed over to Giant Eagle. First thing I did was went to the Pharmacy to see if maybe my sons prescription was ready even though I hadn't received a call. I walked up to the pharmacy area for pick ups. A young female employee looked at me, and continued about her business, then a young gentleman looked at me, and continued about his business, followed by an older gentleman looking at me, then continuing with what he was doing. Why was I the only customer at the pharmacy, been looked at by three different employees, but not helped, or worse not even acknowledged. I stood there for three minutes or so, before the young lady decided to help me. I asked if my prescription was ready even though I hadn't been called. Yep! You guessed it. It was ready. Why wasn't I called? This is the crap that I go through with Giant Eagle Pharmacy on a regular basis. What irritates me the most, is we spend on average $800-$900 a month at Giant Eagle, and $300 in gas at their sister gas station (GetGo). To get this type of service out of one of their departments is uncalled for. In a whole the Giant Eagle Pharmacy team is unprofessional, lazy, unwilling, uncaring, and disrespectful. I would be embarrassed if I were the manager of this Pharmacy and the manager of the Giant Eagle store.

This place is an absolute joke. It's close to my house, so I go because it's convenient, now I am done. Every time I go to get a routine rx filled there is ALWAYS a problem with my insurance. My husband and I have military Tri-Care insurance, the best in the nation. For some reason it never goes through and I always had to wait for at least 15 mins for the idiot employees and pharmacist (who is actually a nice man) to figure it out. I have been treated rudely before as well... Told to move aside even after I've explained that I'm being helped and was told to stand where I am standing. I will never come here again or recommend this place. It's a real shame because it's so convenient location wise... This pharmacy is a mess with an attitude problem!!!

I would give ZERO stars if I could. I have never had a pleasant experience with this pharmacy the few times I needed to go there. Went to pick up a Rx today for my husband. Long story short, I asked them to run both insurances for the Rx because the cost was high. They questioned my insurances and then said that I tried to pick up this Rx somewhere else. The claimed it had been billed somewhere else. Absolutely ridiculous as this Rx was sent electronically from the physician to the Giant Eagle Pharmacy. We never even touched a hard copy of the Rx so how could it have been billed somewhere else. Then Jennifer, the employee working asked me if it was sent somewhere else. I told her no, so rude and unprofessionally she goes "That's not what I asked you." She then goes to the pharmacist to check things out and said "I asked her it was sent somewhere else and she didn't yes or no!" After I literally just told her no. Staff is rude and unfriendly. That was my last visit to Giant Eagle Pharmacy, I will never go back.

Worst pharmacy ever I just. Move from another state and is near my house the staff is absolutely disgusting attitude and won't even try to help you in any way. Please don't go there is not worth it!!

I came to this place to get a prescription. The girl that helped me out ( Naseem) was very rude and with a nasty attitude. I will never come back to this place to get any services from them. This place sucks!