The Home Depot

Home Depot, the place for the fixers and tinkerers alike. I have fond memories of my Papa bringing me here. They have all the supplies you need for a home project. Paint, wood, tools, cleaning products, garden stuff, nails, etc. I like to go check out the Ryobi products and the plants.

In and out quickly, and I used the human cashier lines. The line was about seven deep eventhough the self check outs were empty. The cashier was very quick and friendly. I looked online to see if the lumber was in stock, it was, and it was in the aisle the website said it was. Easy and fast.

John in plumbing is very knowledgeable and professional he helped me gather up all my parts I needed for a project thank you John for your excellent customer service

I had the most impressive experience at this HD location. Doug in Customer Service and Karla Weedon in Appliances are true rock stars! The company overall was experiencing IT issues that created a stressful situation regarding my purchase, and they both went above and beyond to resolve the issue. Not only were they incredibly professional, but they were kind and empathetic at a time when I really needed it. Additionally, the two gentlemen who delivered our washer were absolutely fantastic. A scenario that could have been relatively disasterous resulted in a positive experience thanks to this group of people.

I had unassembled bookcases still in large, heavy boxes that needed to be returned to Home Depot. Using the online return link, the process was easy and quick. UPS was contacted by HD and both boxes were picked up from my home within two days. Very pleased with process.

I like this store overall.

Terrible return policy. or employees making returns more difficult to do.

Paint desk should have experienced individuals who know how to acknowledge customers in a timely manner. Time is valuable.
They should put quality people there no matter what hour of day it is.
ESPECIALLY if you have a no return policy on paints.

and.. don’t buy the ryobi stick vacuum. It’s terrible.

Like most home depot stores, they usually have everything in stock and the staff specifically at the pro desk are great, I wouldn't necessarily custom order anything from the orange box, that's not their strength, but they are 100% with everything that surrounds those 4 walls, great business.
The only thing the blue box does better is cleanliness....in my opinion.

This home Depot is one of the best ones I've been to. The thing that stood out the most is the staff's availability and the ability to help. I am very pleased they had so many people who were willing to help.

Purchased a mini fridge, my salesperson was Ryan Thompson he was very knowledgeable, professional and friendly and he loaded in my van for me

I would like to praise the worker JR, he is very professional, helpful and helped me with everything I needed for my project!

We frequent this home depot and the store is typically neatly organized and there are employees readily available if assistance is needed. Today we were assisted by Andy in the lighting department he helpful beyond expectation, he helped us identify that a light fixture we were instereted in was not in stock, other stores where it was in stock, the potiential methods and cost of shipping. Ultimatly we decided to purchase the display model, he volentarily checked that the model worked, put in a new lightbulb and printed the manual all in a timely fashion.Thank you!

4.5 ** We’ve relied on the west Frederick THD for most of our home DIY needs for 13 years — windows, appliances, paints, plants, tiles, and more. In that time, we’ve been consistently met with courteous, professionals who know their store well and are generous with their time and advice. They are usually well stocked, even during sale events. And customer service at the returns desk is always helpful. Having been to other THDs and other DIY stores, we know these things aren’t always true.

We hold back a half star only because we have been ignored or met with rude and discourteous employees occasionally, but they are the exception, not the rule, at this store.

I visited this location on a Monday evening. In the 10 minutes I was in the store I was offered help by four different employees. Every employee had a smile on their face and when I got to the car, an employee Juan found me and asked me if I needed help loading the car. This location will be my go to from now on.

Great place for home improvement supplies. Down side is they only give Veteran discount on Veterans Day.

Anna was extremely helpful and despite the fact that curbside was not working she brought in the package to me. Her thought of going above and beyond to help a customer made me really like the Attitude she posed. Almost all the stuff I meet at this location have always been very professional and masters of what they specialized in. Good work guys

The Home Depot redesigned (moved the shelves) the store. It looks more like a warehouse. Which I think is better. It actually makes the store more organized and easier to find items. 11.17.22 Now Christmas decorations are up. Plenty of trees and lawn ornaments in the yard.

Update:
My family ordered a Refrigerator for delivery. Karla helped us pick out one in our price range that was perfect for our needs. She was super helpful and was an expert on the appliances. We thought the delivery process would be messy but we were shocked. It could be delivered just a few days later! Ronal and his partner delivered it in the window of time they had told us. It was all such a great and flawless experience. We are super comfortable making big purchases from home depot after such a great experience.

Everyone I encountered at this store were friendly and helpful. Tom in the tool rental was exceptional. I rented an auger and he (respectfully) taught me how to put it together and use it. Jeff helped me load it into my car and he was so helpful.

Excellent store i like too much

Lots of parking in parking lot. Store is well stocked. Employees are friendly and helpful. Store is clean. Restrooms are also clean. Special orders take about two weeks to come in. Having a Home Depot credit card makes returns super easy. You can also order and pay for in store items and pick up at customer service area. Store follows all pandemic safety procedures.

Enjoy the garden area. The employees are nice. Good selection of garden plants.