Billy's Western Wear

Amazing experience! I was trying to find a specific Stetson hat model since a couple of weeks ago, finally found it online on the store. called to check availability and they had a really nice costumer service, I wanted to also double check the model and how it looked on a real photo (besides the photo in the online store) and the girl that I talked to, took her time to measure the hat’s brim and send me various photos through messages just as I had requested to confirm the exact model I was looking for ( kind of tricky to find since stetson is not producing as years before) . I also needed the hat before Feb 7th in Miami, and they did everything for the hat to arrive faster than I expected. So happy and thankful for the great service. (Prices also super cheap compared to others store)

My fiancée and I were on the hunt for a custom hat shop in the San Antonio area while we were in town. We tried a couple other shops but ended up trying Billy's while we were in Boerne and could not have been happier. The selection was unmatched and Julian could not possibly have been more patient or helpful while shaping my hat for me. We were extremely impressed and would gladly point anyone their way for any western wear needs.

Customer service is excellent. Came in for a new hat! They were able to put one on hold for me, called the day before to make sure they had one I was looking for. Colby took his time with me and made sure to shape it to my liking, can tell he takes pride in his work & thank you to Abby for getting the equipment that Colby needed so fast! Will come back here for my next one.

Very helpful staff! I'm not a frequent visitor to Western stores but they made me feel very comfortable and went out of their way to help my son find exactly what he needed. Highly recommend!

I live in Tennessee and buy from them Lynda is by far the most amazing woman! I can’t say how much I appreciate her and always making it perfect ! Thanks ❤

Great customer service! They were able to reserve a hat for me and even made me a special offer for shipping to Switzerland! Would recommend them full heartedly.

I’m from Dallas but when I knew I was heading towards San Antonio, Billy’s became a priority stop on my trip.

One of best selection of Cowboy hats in Texas and the most friendly people. I came in and was shown four different styles before settling on a 10X American in a beautiful chocolate. Once the hat was selected, we spent time discussing my preferences and then I had a custom fitting and shaping that was fun to watch and has left me with the best looking hat in my collection.

Brandie was extremely helpful & attentive! I told her what I was looking for, she knew where everything was in the store, and helped me coordinate outfits. Will definitely be back!

Didn't have what I needed but helped me find a place that did. Great people

I absolutely loved this store. I was visiting from out of town and purchased a hat for my brother. Gio assisted and was great. Unfortunately the hat did not fit and I had to ship it back. I had no issue with the process. I will definitely come back to visit next time I am in Texas!

My daughter and I went to Billy's Monday to purchase our first western hats. We are new to Texas and wanted to purchase a hat for the rodeo. We had a blast! We told the staff we knew nothing about hat fitting, style etc. They graciously went over all the basics with us . They were happy to pull out any hat to let us try them on.
I would recommend this experience to anyone. Buying a hat is a big deal but they made it fun, informative and we bought with confidence!

I wanted to purchase a Stetson Open Road hat, they were sold over almost every where. I took a chance and emailed Billy’s Western Wear to see if they had one in stock. They emailed me back in a timely manner, turned out that they had one left, and even went beyond and above to hold the hat for me so I can purchase it online. Once I placed the order; they immediately shipped the hat the same day and I received my hat within 3 days. Great customer service and will be doing business with them in the future.

Love it. Got awesome boots. the staff was helpful and polite. thank you great store

I had an issue ordering boots. I was told the boots were ordered and would be there within two weeks. Three weeks after placing the order I came in to check status. Essentially, I was told they were never ordered much to my dismay. Abby took charge. She recognized there was an issue, she took time out of her day to call me, identify the correct boots, and order them for me. Too often in todays society, customer service is not taken seriously or good customer service is not given. Abby went above and beyond to make sure that I was taken care of. Im just one customer, but Abby made it her goal to take care of my needs. Kudos to Abby on the exemplary customer service.

I struggled finding the perfect hat for my husband for Christmas. Each time I called the ladies who answered the phone were amazing. They helped me find the right hat. We drove today to get the hat cut and shaped. Again the company is top notch. Colby spent the time needed to chaps it perfectly. A must use store for your western needs.

I just received my hat put it on. I have not taken it off . I love it...

⭐⭐⭐⭐⭐Loved Julian, hope I spelt it right...but wow tht guy is amazing sooo helpful and didn't mind staying on phone w me while he found out stock on a boot I couldn't wait to see if was available lol so patient and helpful thank you so much👌😁

They have Hi Dollar Kaboy Boots. Love pat

Billy’s Western Wear really came through for me this Christmas. I had ordered my wife a purse from another retailer and they cancelled my order while I was out of the country. I came back to an email telling me about the cancellation two days before Christmas. I searched for solutions locally to no avail. Giving up on having her present by Christmas Day, I decided to place an order with Billy’s. It was shipped within an hour of me ordering it late afternoon on the 23rd. The purse arrived mid day on the 24th!!! Thank you for saving Christmas this year Billy’s! You have made a permanent customer out of me in the future.

The culmination of the best western store I have ever known! The staff is family, and remembers everything. You feel the vibe, as they exude confidence and professionalism! Ingratiate yourself with cowboys & cowgirls in a nostalgic ambiance and apparel. Absolutely the very best experience. This rekindle a sense of wonder!