Gloria Jean’s Coffees Champaign Illinois

Pranuie is very professional
And very knowledgeable on my orders
Thank you so much

Tried it for the first time today and instantly fell in love! Will be back anytime I’m in town!

Fantastic frappucino style drinks, amazing every time I go in!!!

Need an actually store front with a drive-thru the mall location isn't ideal

Fresh hot coffee in town highly recommended 👍

My new favorite coffee shop!!

Muy buen cafe

Today my spouse and I went to the mall to look for Christmas gifts for our parents and we stopped by Gloria Jeans to look at coffee cups. They had buy two get one free mugs done e picked out a couple and one ended up not being part of the deal, the cashier said he was willing to help with price of one we had picked out since it wasn’t on the correct shelf, but we decided to find a different mug to get the deal and he still gave us a discount. Being parents of four kids, we really have to budget the extra gifts during the holidays and him doing that may have been so small but it was so kind and generous and so appreciated. Thank you for that!

Got a peach boba, they put very little boba in it but the peach tea was good.

My experience was pretty average for taste. The drink I got was a little too sugary, but I would try something a less intense next time. The staff were very kind and attentive.

I arrived here at 5:45 coming back from a long camping trip. Really needing a cup of coffee. Online. It says that this place closes at 6:00 but the woman at the counter told me she already cleaned everything so she couldn't make me a cup of coffee. I feel like that stores should hold true to their closing times and not clean up early just because somebody wants to go home. Very unfortunate. I love writing good reviews but this time I'm not going to because I'm a little bit upset. I couldn't get my cup of coffee and I still have 3 hours to drive home

It was very hard to communicate with employees. The cinnamon roll was old. They were out of everything. My fiances coffee was not drinkable. My drink wasn't bad. Not sure what it was.

The lady looked bothered that I went in to order and said I can’t do part cash and part card, one or the other. It was $18 for 2 drinks. I got a caramel frappe and it tasted like nothing, just pure ice. I asked if our chillers were supposed to have whipped cream and the worker sighed and then went to the back to get it.

So the employee working register asked me if I could pay cash even though the card reader looked to be working. I asked him if it was not working and he didn’t answer the question, and he only reiterated If I could pay cash. I could and obliged but the entire interaction felt odd. He did not ask my friend after me the same question, and she paid card no problem.

My other problem is how they made my iced drink. For the regular size, they filled my cup with ice and added the espresso shots. The barista then proceeded to steam milk for an iced drink, and then poured it over the ice. This melted nearly all of the ice and watered the milk down. Overall, I feel as though I paid 7 dollars for one drink to be ripped off. If this is corporate policy, they are overcharging all customers. If it’s just this store, it needs to be rectified—especially when the cashier makes the entire process wholly uncomfortable.

Shan’t be going back.