Hoover Street Auto Repair

Short review: Good folks! Knowledgeable & Professional, will absolutely be using them for all needed work moving forward!

Long review:
My 2001 Toyota sat and rotted down south before I bought it and got it running (I'm a shade tree mechanic on my best days) so I was wholly unsurprised when I drove it 1500 miles then parked it in the first snow it ever experienced and a good number of the bits I was keeping an eye on finally went out.

I walked into Hoover Street Auto just after Christmas and spoke with them. They knew their stuff and I was confident using them. I had no issue setting up an appointment for that Friday with the understanding I would get the car back Tuesday (New Year weekend), but that was fine because I didn't need it until Tuesday night.

They went above and beyond getting the work done and having it ready for me to pick up by the time they closed that Friday so I would have it for the weekend. Sure, it was in part because they weren't terribly busy, but it's rare to have a company quote you a pickup day then deliver early, regardless of the circumstances.

After I got it back and drove it for several days it became apparent the new power steering pump was faulty. They got it warrantied out and, again, got the car back to me in record time.

I couldn't be happier with my experience.

Other than being outstanding people, their labor rates are fair and they didn't try to sell me on the unnecessary work that I know it still needs (again, it sat and rotted before I got it) but they ensured it was good to drive until I get around to doing more work on it.

Just had my '15 Jeep Wrangler in for some routine maintenance and repair, and couldn't be more satisfied. Exceptional communication from the staff from diagnosis to evaluation to completion of the work! Replaced all four shocks, rear brake drums and shoes, coolant service, full vehicle inspection, new air filter, and it was all done in a day. Wouldn't hesitate to recommend this place for anyone needing service on their vehicle!

My good buddy Mike, who takes excellent care of my S4 over at Stadium Auto, sent me over to Hoover street to get the timing belt fixed on my Honda. These guys did a great job, really fast turnaround and fixed me up perfect! Reliable, excellent service is worth its weight in gold when you're getting auto work done, and these guys are the best.

After learning from my car dealership that a control arm in my car needed replacing, I had Hoover give me a second opinion. Making an appointment was easy and they saw me within the week. Before replacing the control arm, there was a thorough inspection on my vehicle. I was most impressed with the detailed report that included pictures letting me know exactly what needed to be done. Ed and his staff finished the job in a day. I felt valued as a customer and will continue to patronize their business.

I had a myriad of things to be checked along with basic maintenance on my '17 Forester. I was treated with respect, the service was fast, and the fees were quite reasonable for the amount of work I had done. Highly recommend.

Dave and team at Hoover Street went way out of their way to make my weekend and next week far far easier. I brought my car in Friday just after noon with no expectations. Not only did they look at it right away, but they had a fix that got me back on the road the same day.

My new supervisor is in town next week and now I don't have any competing priorities and can do what I need to do - and they didn't even know.

I've lived in Ann Arbor for 2 years and had a couple misfires with mechanics before now. Great communications, super reliable, and surprisingly affordable for pretty much being on campus. 10/10 would recommend.

Brought in my car with multiple issues including a much-needed clutch replacement. The service was amazing, I got all of my questions answered and felt very well taken care of. Car is working like a charm and they even showed me how to check for future issues with my coolant tank. Highly recommend coming here for small or big repairs!

What a great experience!.. Daughter had a vehicle issue and Hoover St Auto was able to quickly take the car in, properly diagnose the problem and send over complete documentation concerning repairs.. Within 24 hours, back on the road, follow up calls and a customer earned for life. Thanking everyone @ Hoover St Auto for their professionalism and concern. HIGHLY recommend ….M Whit

We love Hoover Street Auto. Diagnoses are spot on, and service is prompt, efficient, and scheduling is respected. We've been to many auto mechanics in Ann Arbor over the years, and do not plan to go to anyone else now.

Outstanding service! Ed and Tom are priceless to this organization. Upon arriving, they heard my car(yes, the noise was terrible) and said it would take 5 minutes. What!! Only 5 minutes….and they knew what it needed, fixed it, and I was out the door. I was flabbergasted to say the least. These guys are the BEST.
Thanks again and very much appreciated. I will tell everyone I know about you guys.

We have been working with the "street auto" group since 2015 when we moved to Michigan. We have taken our cars to Stadium Street Auto, State Street Auto, and now Hoover Street Auto. They were all great. Hoover is 10/10 for sure. They have established so much trust with us that I can confidently recommend them to everyone. They are honest about what needs to be done on a car. If they ever make any mistakes, they are upfront about it and resolve it. We have paid them LOTS of money over the years (multiple cars, lots of maintenance, I break things sometimes...) and I will gladly continue to hire them for all of our auto needs.

These people were great to deal with. Quick appointment, knowledgeable, good service and price. The 23 year old car had a check engine light on. For about $200 bucks, I made the easy decision to have them read the codes and diagnose parts. I even got photos in my test report of the 3 parts that have slowly gone bad, so now I know what I'm replacing.

My car battery died, and I walked in to ask for help. Since I live across the street and couldn’t start my car, Scott kindly offered to walk to my car and jumpstart it. He was incredibly helpful and saved me money! Highly recommended!

This shop is 10/10. They are responsible, kind, and prompt. We have taken out cars here for years. They have helped me out when I had a dealership nightmare oil change and more recently when the dealership was trying to scam me into doing a lot of maintenance that had already been done. Honesty is my number one priority with mechanics, and I find it here.

Great experience and service here!!! From my initial phone call to when I picked up my car. They were able to get my in fast and I picked up my car early. Great staff and great location. Will for sure be returning.

Hoover Street Auto Repair is the kind of business that all auto shops should strive to be. From the inquiry phone call I made until the end of business between us, they were absolutely stellar. Upon inspection, I got a detailed inspection report complete with 34 detailed pictures pin-pointing everything they found on the vehicle. I have NEVER got this complete of a report from a auto shop.

I don't think I have ever dealt with a more genuine, customer service driven auto shop. Rob and Dave were super patient and detailed in all of our communication. I can say this enough -- Hoover Street Auto Repair is THE PLACE to take your car in Ann Arbor!

Hoover St diagnosed my headlights not working as a corroded relay in the battery junction box. The repair was done within a week, delayed only due to obtaining a part on a 10-year old car from out of state. They also reconnected a loose heat shield on the underside of the car. Shortly after the repair, I receive a notification from Ford Motor that there was a national recall on the battery junction box for the exact repair I'd just had completed with Hoover. The recall stated that they would refund any previous repairs provided a detailed receipt was provided. I contacted Hoover St and told them about the recall, and asked if they could add additional details, just to be sure Ford would cover it. They added a lot of very detailed notes to the invoice and emailed it to me so I wouldn't have to pick it up. They didn't have to do that for me, but they went above and beyond. This was my first visit to Hoover St, also, so it's not like I was a consistent customer. However, they will definitely be seeing me again for future repairs and maintenance.

We were facing an hour long drive home when we noticed the car seemed to be leaking. We called Hoover Street Auto Repair, and despite being very busy, they said they could check the fluid levels and top up if necessary. Their technician, Tom , came out right away, checked the fluids, identified the leak, topped it up, and assured us we would get home safely. They refused our offer of payment. Many thanks to Tom, Dave and the rest of the crew at Hoover Street. We highly recommend them!

hoover st auto was amazing beginning to end! i brought my car in for an initial inspection a week prior to an 11 hour road trip and they fixed my breaks, performed an alignment, and replaced my right CV- joint. i picked it up and later felt as though there was something else wrong - they soon found out my left break hose had collapsed and they ended up replacing both the left and right hoses free of charge for
me! rob was so thorough and very patient with walking me through everything, and they really do care about their quality of service and customer care. david was also very kind as well. they fixed everything, did it with a smile on their face, and we made it to our destination safely. thank you hoover st auto!!

The employees are very friendly and patient, they remember their customers, they are good at communicating, and I appreciate their thoroughness in documenting their work. They were good at explaining their opinions and helped prioritize the most important areas. They've also been great at follow-ups and alleviating concerns. When I told my wife how impressed I was, she decided to bring her car in as well. I definitely intend to come back for future car needs.