Simple Closet

I was looking to build a unit to house my computers and peripherals and researched on line and found Lundia USA - manufacturers of solid wood, toxic free, environmentally responsible furniture systems. Products include closets, modular shelving.
I contacted the sales office and spoke with a very courteous and experienced sales person who patiently listened to what I was looking for and within a very short period sent me a drawing that would cover my requirement. After a few size adjustments I placed the order.

I received the complete unit very well packed and with no damage to the components.
The quality of the wood and the finish was of exceptionally high quality, the components were very well designed and engineered and the set up instructions were very easy to follow. All parts matched per instructions and the fitment was flawless.
I am extremely impressed with the service, the staff and quality of the finished components, I give 10 Stars.
For all my future requirements, it will be no one but Lundia!!!

What attracted us to Lundia (also known as Simple Closet, part of the Recom Group) was that they offer non-toxic, all wood walk-in closets. The downside is that you cannot see what they actually looks like (other than online photos) and you also have to assemble the closet.

Quality: It is all wood, which is really nice. They do look a bit blocky and look like storage shelves since their mainline of business is providing storage shelves for department and retail stores (usually in the backrooms). There are some quality control issues as I received a damaged frame (large gashes in the wooden beams) and a couple of shelves that are a bit warped which caused them to be wobbly.

Customer Service: They're super friendly and nice once you get them on the phone, but you have to chase them. I called and emailed their customer service department twice and both times, I didn't get a response with a resolution. Both times, I had to call them back to find out what they're planning to do with the damaged parts. When I contacted their customer service regarding damaged parts, they weren't apologetic at all.

Delivery lead time: Delivery took much longer than expected. They gave me an estimate of 6 to 8 weeks for delivery. At the 9 week point, I hadn't heard from them, so I reached out to them. They informed that they will need an additional 1 to 2 weeks (due to Covid related supply chain delays, which is understandable) then again no additional communication. I didn't end up receiving the closet until about 13 weeks after placing the order. I'm okay with delays beyond their control (covid, supply chain issues), but I expected better communication informing me of further delay(s) and expectation setting as to when I can expect to receive the closet, even if that date continues to get pushed back. Radio silence and having to chase them down for the info are not the best customer experience.

Verdict: Solid wood walk-in closet that has a bit of an institutional look, but are made out nice wood with minimal chemicals (no smell).
Communication, however, is not the greatest. It took 4 months before receiving my closet. If there are any delays or damaged parts, you can expect to have to call them and chase them down. If you don't have time for all that, just go to your nearest Container Store.