Aubuchon Hardware

I bought a new old stock pellet stove. It was on sale and exactly what I was looking for. When price and need meet you jump and purchase, I am glad I did. The people here were awesome, the whole transaction happened so fast I didn't get to talk to anyone in particular, but when service is that fast who needs talking. Great place to get what you need.

I ordered to Honda 2200 generators for our service trucks this morning and the team in Vergennes prepped the generators and had them ready for pickup in less than an hour. Awesome service! Thanks.

Manager Chad Herschel and his staff are top notch. I would like to mention Joe in paint is excellent. Mike Sumner , Jim Ringer,and Ben Kandizor know the store and the products like the back of your hand Ron Bolay at checkout is always nice to deal with.

Once again, I just can't say enough good things about the staff of Vergennes Aubuchon. They really are the best. Period.

Nice little store .i only shop for little things I might want . Store does have alot of things great place to get nuts an.bolts screws tubing .paint bug spray just some things I've got .I bought wood screws here to finish my stairs to side of deck

Joe in the paint department is the best in customer service and mixing paint. He is outstanding in helping customers with color choices and matching paint. We can't say enough good things about this stellar employee!!!! We all love Joe.

I love to support a family-owned, New England-based chain. Friendly service and a great community atmosphere. They are always ready and able to offer assistance, unlike big box stores where you literally have to chase someone down! I am also really impressed with their website capability: you can check local store stock on items (just like the big guys) and can order online for local pickup/delivery to store (also just like the big guys). All around great service, both in person and online.

Great service and store. The personnel are the best!

Superb customer service. Friendly, helpful, reliable. They are well stocked, have a good variety and are always willing to help you find what you need if they don't have it at their store. They have all sorts of fun outdoor and garden products too! Always fun to browse the store.

very knowledgeable paint department. They asked more questions after we asked our questions. Got us fixed up with the correct paints and rollers.

Joe is really helpful in the paint area in Vergennes Aubuchon’s. He knows paint detail well. I hope he get appreciation for how great a job he does.

The manager does an outstanding job. Even the new sales clerks know where everything can be found.

Needed something for a project in the area. Employees were knowledgeable about what was needed and friendly. When I returned same day with an unused item, they were helpful to let me return it. After all the Walmarts of the world, it was nice to get some service.

A great place to pick up anything needed at home! Friendly and ever so helpful staff.

A very helpful and pleasant staff. If you cannot find an item you are looking for just ask an associate and they will stop what they are doing and take you to it

Impressed by the variety at this location. Gardening supplies, pet food, animal feed, sports equipment, bird food--seemed like they had a little of everything in addition to what you'd expect to find in a hardware store.

I love having a local hometown hardware store with a complete collection of tools and supplies for repairs and maintenance. I don't have to sweat getting the stuff for emergency repairs. And, I don't have to go to the expense of trying to keep stuff on hand. Very convenient.

The wonderful employees make this store special. Sure, the store doesn't have everything, but with one or two very esoteric exceptions, it's always had everything I need.
During the recent long-duration winter weather event, I had the opportunity to be helped be several amazing gentlemen at this store. Two in particular stand out, Steve, and later Joe, are living examples of how to do customer service correctly.
My initial trip was to get birdseed, specifically black oil sunflower seed, to keep the birds fed through the storm. Steve helped me find a proper cart to lug 80 pounds of seed around the store as I was shopping. I then started looking for supplies to create a divider in a "small animal pet door" within a larger pet gate that my lab had learned how to get through. I had used wood, but he had chewed through that twice, so I needed something sturdier. I found a perfect length of pipe, and headed to get something to run through the pipe to hold it in position. Baling twine was NOT an option, and I was thinking lightweight chain. I had chosen what I thought I needed, and Steve came to cut it. When I explained my project, he demonstrated the strength of the chain I had chosen, and clearly it would not have survived the determination of my dog. He suggested the perfect item, cut me a sufficient length to stymie the dog at both of the gates in question, and helped me choose the correct bolts and cap nuts. Steve was helpful to an extent that I have not experienced at the Vergennes Aubuchon in a long, long time.
After getting everything home, cutting the pipe to the lengths required, and starting to put everything together, it became clear that my vision for wrapping the chain was overkill and that I needed significantly shorter bolts. I called the store to ask if I could exchange them for shorter ones and spoke with Joe. Not only did Joe assure me that I could exchange them at any time he also cautioned me that the road conditions appeared to be deteriorating and that, if I planned to make the trip, I should be very cautious. Joe also assured me that I could bring the chain I had purchased and subcut it into the lengths I needed with the cutter at the store. When I got back, Steve stepped up to help me cut the chain and to get the new bolts. Joe did the exchange for me with a speed that was impressive and he and Steve sent me on my way with admonitions to be careful on the roads.
Both Joe and Steve are credits to the Vergennes Aubuchon Hardware. They treat customers with kindness and consideration. They are personable, helpful, engaging, and they make shopping fun. Their attributes which make them such good ambassadors for the Aubuchon brand are things which cannot be taught, but which must be carefully cultivated and rewarded.

Great experience. The Vergennes Aubuchon provides the type of customer service that you always wish you could receive. Not only did Adam help bring it to the Shelburne location so as to save me the trip, but Chad also provided a partial refund when I discovered some faulty manufacturing on my item. Will definitely be supporting this business as much as possible!

He fixed my lawnmower tire perfect, a big thank you