Witham Auto Centers - Cedar Falls

We went to Witham in Cedar Falls because our Volkswagen Jetta needed service, and our hometown dealership wasn't able to take care of it. Jake and Todd made it a great experience. After trying to get a hold of someone in Mason City (because its closer for us) without anyone getting back to us, I called Witham in Cedar Falls and was able to get in contact with someone in the service department immediately. Our neice was entertained with all the toys in the Kids Corner, which was AWESOME. Highly recommend.

I’ve been taken care of in the service department by Jake and Chris over the past 3-4 years. Recently I was deciding whether to get the repairs done on my old car or trade in for a newer one. Chris answered lots of questions for me and even let me talk to the mechanic to help make my decision. I heard him telling the mechanic “just be really honest with her”. Jake talked it over with me a couple years ago when I was faced with the same choice. Both times I decided to do the repairs because they weren’t trying to sell me a new car I didn’t really need.

The service department is not in the business of getting your money; they’re in the business of getting returning customers. I kept bringing my car here because they were always honest and didn’t perform services that didn’t need done. I came in once to get a belt replaced because Tires Plus said I needed it, but the team here said the belt was still new and didn’t need replaced. I said I wasn’t sure if I needed an oil change yet, and they said I was good for another 2,000 miles. I asked Chris to explain some of the services on my repair estimate and he crossed a couple things off that he said really didn’t need done to save me some money. Jake and Chris understand that I’m just a broke college girl and they aren’t trying to take advantage of me not knowing that much about cars. Thanks guys 🫶🏼

I can’t speak highly enough about our experience with Witham Auto and specifically working with Jacob. With having 4 children we needed a larger vehicle so we decided to trade our Traverse in for a Dodge Caravan. Jacob made the whole thing an absolute breeze. He’s friendly, personable, and so easy to talk to. I highly recommend Witham Auto. Ask for Jacob!

Levi, Marnie, and Harum were just AMAZING! Levi put in @5 hrs, and 2 locations to find me the perfect fit. To say he knew the specs on every vehicle shown to me is an understatement. Harum went above and beyond to make me happy with #*s and vehicle choice. And Marnie was so efficient,( and flexible!) with the financial/paperwork. Plus, everyone makes you feel like your wants and needs matter, not just the sale. They truly want to make people happy and it shows. I definetly feel happy. THANK YOU ALL SO MUCH!

Excellent buying experience at Witham in Cedar Falls. Did most of the work remotely so a very smooth process when taking delivery. Cael is an outstanding sales person. Thorough, knowledgeable, and great to work with. Marnie in the business office was also a pleasure to work with on the financial aspects of the process. I feel I received a great deal and very happy with the experience.

I got the hours wrong on when the store closes and showed up right at close. One guy actually opened the door right away turned on the lights and patiently assisted us! I took my car in for a few repairs and they rocked it! My car is running like new again. Fantastic customer service and will definitely be doing all my future auto needs here!!!

Great place! Friendly people. Haley is amazing! Thanks for a great car!

Cael was awesome Saturday when I went in right before they closed to test drive a car. He even stayed a little late since we were talking about the car. Ryan was awesome on Tuesday right after a holiday to hold a car for me with a card on file until I could come in later in the morning to pay for the vehicle. Recommend either one of them. 😁

We were interested in a Ford Explorer at Witham and came to purchase it tonight. The service was set up by Scott and when we arrived they had everything ready and the Explorer parked out front. We were received by smiles and excellent service. Conner had some help switching license plates and both were all smiles!!! Once again thank y’all for taking the time to help us with our new family ride! We’ll see ya again in bout three years 😉

I am very satisfied and happy with the great customer service of the Witham team in Cedar Falls. Thank you very much to Chris in service at CF store for showing me the gorgeous 2024 VW Atlas Cross Sport and getting me interested in it, and thanks a lot to Cael for his time, patience and dedication, he showed me every single detail in the car and made the purchasing experience smooth. Marni was lovely and very professional as well.

Professional service, made time to insure my questions were answered, problem appears to be fixed.
On the downside I hate the advertising in communication such as text messages, please just tell me what I need to know. I don't like wading through the distractions to get what I need. Also shop fees have really grown.

Great dealership with great staff from sales, to finance, to service! Harum and Ryan truly were a pleasure to work with. Would highly recommend!

We have been talking with Payton at Witham and he has been amazing since day one! Very knowledgeable and great at staying in touch and communicating all the details needed to purchase our Kia Telluride! We are from out of town and are SO glad we chose Payton and Witham Auto Center. Would highly recommend them to anyone. Everyone was friendly and generally wanted to help and get the best for my family and I! We will look here first for our next vehicle purchase!

I just stopped in (without an appointment) to see about getting some new wiper blades for my 2019 Jetta. You had them in stock and installed them for me quickly and I was on my way. Fast and friendly service.

I visited Witham’s Service Department in Cedar Falls earlier this year for some warranty work on my truck. My experience wasn’t the best as work wasn’t done that was said to be, but the issue was resolved. I decided to give them a second chance as people make mistakes and I had absolutely zero complaints on how I was treated as a customer. Beverly the service advisor in Cedar Falls was extremely nice and happy to help me out in any way possible. I returned to Witham in Waterloo for more warranty work, and everything went great! Everyone there was very polite and professional. The manager made sure the issue I was having on my truck was diagnosed and it’s scheduled in to get fixed. The service technician Donnie was very informative and walked me through the steps on what needed to be done, thank you Donnie! Overall, I am very pleased with my second trip to Witham and would recommend them if you need any service done on your vehicle.

Bought my VW Atlas from Lu at Witham’s a few months ago, love it and love the customer service there! Lu is a great salesman and was very helpful! Highly recommend! To add- I’m a first time car buyer and Witham’s made the process easy!

We just purchased a car from Ryan today and the service we received was great! Ryan found the perfect vehicle to fit our daughter's needs. The entire process went smoothly. He went the extra mile!

I had a very good experience.. I seen this car on website, sent them a message and Lu responded within 10 minutes.. They got me financed quickly, test drove, and while I signed the papers , they washed the car.. Lu and the staff made me feel welcome and I left happy!! Thanks

The only dealership I get my car service at since I bought my vehicle from here.
Jake is an excellent service worker always willing to go the extra mile to make sure my needs are met and affordable when it comes to my vehicle. Professional employees, quick scheduling, very friendly, and a clean atmosphere, with free popcorn and hot drinks 😁.
To all the employees at Witham you deserve 5 stars and more job well done thank you kindly...

I think the deal we received was fair. There was the classic experience as there is in most dealerships where multiple offers were bested, one after the other until we reached a common figure. The numbers were good and agreeable, but not 'deal of a lifetime' good. The car was my 3rd color choice, so a better inventory would have made a difference in the deal.