west elm

Picked up a large piece of wall art that I ordered online here (it arrived early, in less than two weeks) and it was a nice + easy experience! Was greeted right away, looked around for a minute, then pulled around back to load the piece into my car as instructed… another employee helped with loading and was also very friendly, so not sure who these other people with negative experiences encountered! 😅 Also sounds like people are rating their product/online experience here rather than the store itself, so… overall lovely location in my opinion!

Compared to some of the other comments, I had a great experience here. I've been looking for a new couch for months and finally decided to check out this store. I probably stopped by 3 or 4 times before purchasing the couch I have now. Each time, the store associates were friendly and helpful. I want to specifically mention Melissa, who was extremely helpful, patient, and caring to me with all of the questions I had

I had a great experience. Furniture came earlier than originally quoted. Delivery was perfect. Would definitely buy here again

I make a quarterly trip to this location for 2 years now to see what is on trend for the season and what styles are in. Absolutely phenomenal customer service every time. I have left with numerous samples and swatches that helped me from a wrong choice also.

Genuinely surprised by some of these other reviews. My experience at this location was awesome. Even though my fiance and I had walked in near closing, we were never once rushed out. We had at least 2 employees come up to us during our time here to ask if we needed anything and made referrals on products to us. We were there to get ideas for our wedding registry and absolutely loved the decor and setup of this store. Everyone was so friendly and welcoming, and we will certainly be back.

This review is for Melissa at West Elm. She has given us fabulous service and goes out of her way to communicate with us. Everything takes forever to manufacture and deliver right now due to Covid and I’m sure that makes her job difficult. She was forthcoming about the delays and keeps in touch which is reassuring. Hey West Elm you have a gem there!

We had a great experience with Melissa in the store. Shipping is very slow for a made-to-order couch, but they are clear about how long it takes and we're willing to wait.

Great experience at the store. Was able to help get me almost all of the furniture for my new house. Only being 24, and shopping at a place that doesn’t sell the cheapest of furniture the staff came right up to me and asked if I needed help with anything.

Great store... excellent service from Marie !!!

Went there for a specific item.

Love

Service was super friendly. Good selection. Many items on sale. Easy to park.

Great store, not enough color. Too expensive.