Otts Furniture & Appliance

It's always pleasant to do business with Otts. They are knowledgeable, friendly, and their prices are fair. The delivery personal arrive on time, and represent the company well.

We're rrombiut of town and decided to come have lunch at the square and walked by! Cute furniture and Greta customer service! We bought two chairs! Worth stopping by.

Bought a refrigerator from a friend's recommendation! Exception customer service! Great prices. Caring, friendly family owned business! Will possibly be back for furniture!! Beautiful store!

Ott's Furniture has a wonderful selection of high quality furniture, appliances, and decor. Their delivery staff do such a great job. The best thing about shopping with Otts is the wonderful service that you get and their pricing meets or beats big box stores!

Very friendly. Fair pricing and flexible. Really seems concerned about customer first. Delivery was very professional and delivery men were very courteous as well. I will continue to make the 30 minute drive for my furniture needs!

I discovered my refrigerator was going out on Thursday night. Panic time!!! I was hosting my grandson's 3 year old birthday party at my my house on Saturday! I found exactly what I wanted and it would fit the existing space of the home I live in. My new refrigerator was delivered and installed in plenty of time on Saturday morning. Many thanks to Otts and the employees for everything they did to make a lemon situation into a
great day!

I usually don’t write reviews but after our experience with Otts I just had too! Our dryer died on us on a Wednesday night, my husband went to Otts Thursday morning, purchased a dryer and they came and delivered it 4 hours later, installed it and hauled off our old one for no extra fee! I guarantee the next appliance we need we will be back to Otts!

Extremely satisfied in doing business with Otts. Very helpful, and loved the ideas and references to certain appliances. Delivery guys were extremely professional and go above and beyond to make sure everything is done right, no damage, and you understand everything before they leave. I highly recommend.

I've heard many times how great Otts is to do business with and I have to agree after my visit there today. I went there to find out what I could purchase a GE Advantium oven at after visiting Nebraska Furniture Mart for the same purpose in the last week. I had a friend purchase one there in the last 6 months for about the same price I paid in 2011 when building our house. In addition to being delighted with their pricing, I was able to discuss refrigerators, slide in ranges, washers and dryers and all the options available to me. It was a perfect use of 90 minutes and the kind of customer service I love and appreciate! I will definitely buy there when I get into the home I'm in the process of buying now. In addition, I had an Otts service call on my 2011 Advantium in 2017. Other than the technician that diagnosed the problem overcommitting on his return to install the needed part, it was also a very good experience. Great customer service, customer education and field service!

Buy local! Barry and family are awesome. Absolutely no pressure sales. Very knowledgeable, honest and friendly. Great quality furniture and appliances. Home decor is good as well.

VE!!!!!!!!! SHOP LOCAL 🎉

Our deep freezer went out and I learned of it at 4pm on a Friday! Due to the fact it’s packed full of meat, I went into a full panic!! I called Home Depot and they don’t keep deep freezers in stock so I called OTTS FURNITURE & APPLIANCE and not only did they have them stock they had plenty to choose from!! 🙏🏼 The delivery guys went out of their way to get it to our house and had the freezer to our house and plugged in by 545pm!!!!
I spoke with the owner multiple times and I’m so grateful for him and his employees outstanding service!!! Thank you Otts Furniture!!!! My family is super thankful!

I love this store. They change their window displays often and I always get a lot of inspiration for my home from them! Every time I visit the store someone is always there to kindly greet me and show me around. Great place. Shop small & shop local!

Come see Ott’s for all your appliance and furniture needs. What a great group of folks. Treat you like family. Why buy anywhere else!

They had exactly the oven I wanted plus they provide free delivery and set-up it's great better deal in Home Depot and they are a local company

Wonderful as always. We have bought many items from Barry Otts, and have been pleasantly surprised by the prices and service. Always top on the list for shopping.

Got a couch from here and it wouldn't fit in the door. They went the extra mile and custom made a section of my couch so that it would fit. I recommend this place to anyone!

You can tell this is a family-owned store! They treated us like family, answering all of our questions and making sure we got exactly what we needed. We will definitely shop here again.

Great shopping experience. Will never shop elsewhere for furniture. Super friendly and small town folks

Best Furniture store in Gainesville! Owners are great people and treat their customers like Family.

Absolutely wonderful, found just what I needed, delivered set up and disposed of old. Will be back as needed.