Prestige Subaru Service Center

This place was wildly exceptional to me.

I was driving thru on a long trip, in a subaru I just bought about 2 weeks ago. The engine lights turned on and it needed a small fix to the engine thermostat. The first time I've ever had a car repair covered by warranty!

In a short time, I received a text with a video of the mechanic showing me his inspection on my car. I saw him measure my brakes, check fluids, he pulled out my air filter to show me, all of it. It was so awesome!
And, as a woman who often has to show her auto knowledge to thwart off shady mechanics, it helps me know I won't be taken advantage of when I can see what they are looking at.

I have an invisible disability, which causes me a lot of physical pain, to the point I can't walk some days. Gillian, who was my subaru tech, assured me they'd get me a ride anywhere I needed.
Truly, as a disabled person who looks able, I know this is offered to everyone, but I'm often not met with kindness or understanding when I ask for accommodations. I didn't end up taking a ride because my car was done so fast, but knowing I could at any time without any hassle is a big deal. I hope Gillian is recognized for their kindness and observation skills. They were clearly aware of me being there the entire time because I was offered things I didn't ask for, such as where to plug in my dying phone.

FURTHER, I was traveling alone with my dog, who is VERY social.
He has 3 legs and big eyes that make humans want to pet him.
Christie, who works in finance (I think??), came out of her office and she and my dog fell in love. It seemed mutual. Next thing I know, she is giving my dog a tour of the building, and he is prancing into rooms I'm not allowed in.
He got at least 12 treats and 25 pets from employees and customers during our time there. And he returned with Christie with a subaru dog Frisbee.

What could have been a very stressful, long, painful situation for me - a single disabled woman traveling thru - was a quicker than expected, supportive, and joyful experience. I never thought I'd share a 500 word essay about how great it was when my care broke on a road trip, and how cared for I felt by the company who makes my cars.

This is my 4th subaru I've owned. The best dealership I've been to so far. 💙

Brought our subbie in for service and to change a recall part. Our service writer Gillian was friendly and great to work with. She kept us informed about the repairs and sent a video of the work to be performed. Awesome experience, Thank you.

Brought an elderly friend who had recently bought ( elsewhere) a late model pre owned Subaru that popped a warning light.

Greeted by Sam C. who provided above and beyond Service...car was quickly diagnosed as to problem with video confirmation shown to substantiate. Owner had 3rd party extended warranty which Sam and Allison (Service Manager) took time to call on the spot to check for coverage which was initially not OK'd but then Owner got call next day that they had kept pursuing the claim which was then allowed !

Great Customer Service follow through..my personal experience with dealers and 3rd party extended Warranty claims has been "you call them, we don't spend our time on the phone for this " (that was Mercedes who said this).

Excellent customer service. Transparent process. Comfy waiting room with free drinks and Bob Ross on tap.

They replaced my DCM module in my car because of battery drainage. Everyone was very friendly and kept asking me if I need anything let them know. I just can’t say enough about the service. They were just great!

Car repair and maintenance isn't cheap, and they do it right. Prestige was timely and hospitable with the work and repairs we needed. Happy to know the quality of parts and workmanship are top drawer. Love the video tour they send to show us what needs doing and explaining why. Everyone is customer service oriented in the best way.

Samuel and staff were very professional and upfront with details about my service here. Communication was great and I would recommend anyone to get their Subaru vehicle serviced here. 5 stars. Thank you for the service!

Since purchasing a used Subaru Forester at Prestige Subaru about three years ago, I have been taking my car to their service department for routine maintenance and problems with the A/C. The service techs are very thorough and competent, but I wanted to give a special shout-out to Service Advisor Gillian Murray. Not only is she is very knowledgeable about cars, she worked diligently in finding a way for me to use the warranty in order to repair the problematic A/C unit in my car, thus saving me hundreds of dollars in repairs. While my problem may be unique, I feel confident that if you have the good fortune of having Gill as your service advisor, you will be very satisfied with her professionalism and service.

Thank you, Calista! And my thanks to the technicians at Prestige. Calista was friendly, extremely knowledgable, thorough and went above and beyond for me. She offered energy, concentration and empathy. Options were explained; suggestions were given. The time and effort from both Calista and the technicians are appreciated.

The best indicator of a business' integrity is how they handle the situations where things go wrong. While I waited on my service I overheard a technician take responsibility and apologize when machinery caused damage to a customer's tire, and immediately let them know that a plan had been made to replace the full set of the awd vehicle and the fuel tank would be filled to lessen any inconvenience of a return trip. This Subaru location's staff is top notch - they're the only dealership I'll be bringing my car to.

I always enjoy going to the dealer for service. The crew there is excellent. Today, I had the pleasure to meet Brandon, my service advisor, and, as expected, he was very nice and went over everything with me, even helping me get a nice hot cup of coffee when he noticed that I might have had issues with the instructions. Lol.
Thank you Brandon a d keep up the good work!
Frantz

Great customer service. Isaac has been wonderful to work with and very patient in helping us find a good fit. Service doesn't stop with the sale. He has called to check up to make sure things are going well. Highly recommended!

Prompt expert service, They are now my service dealership of choice.

So impressed. Made an appt for a diagnostic service. My service advisor Phillip, wow! Such a simple and what i thought a forgotten process, let's take it for a drive. He was able to determine what the issue was,and then immediately took my vehicle back for service. Thank you from the thoroughness of your check in to the experience of the service advisor. Thank you for the video keeping me informed and showing me what the issue was. Certainly have missed all that at previous subaru dealer. Again, I felt confident in their knowledge and Certainly Thank you to my technician

The service center at Prestige Subaru dealership is very good. The team made me feel important and worked very hard to complete the service. Preston was especially busy but kept me informed about the status of my car. It's a very well organized system.

Great people in the service department. They were able to help me with minor issues and without the need for appointment.

The experience was GREAT AS ALWAYS. My service person Tyler was AWESOME. GUS was AWESOME TOO he checked in on me even though he had a meeting. Thanks again GUYS. I WILL NEVER BUY A CAR FROM ANYWHERE ELSE.

On vacation and ran into transmission issues! Prestige got us in same day (like 5 minutes notice), got us a loaner, and back on the road the next day. Couldn't be happier with their service! Thanks again Todd for all your help!

Welcoming and professional, each time I visit for service, I'm grateful.

Costs are clearly named, there's a quiet room for waiting and I feel well cared for from start to finish.

A bonus for me was taking The Blueridge Parkway both ways, as well, and stopping at The Folk Art Center on my return to browse.

Prestige Subaru has serviced my Crosstrek since I purchased it in 2014 from Prestige. I have been pleased with the service of my car, customer service, accommodations while I wait during service, and professionalism. During these last 8 years, many improvements have been made to the physical facility, enlarging and streamlining. I recommend Prestige.