Ace Hardware of Richardson

The people are just waiting to help you here! It is so much nicer going to a real hardware store and not a big box that has a bunch of extraneous stuff you don’t need at a hardware store, like washers and dryers. Getting help is instantaneous, unlike those cavernous places where you feel lost and it’s like pulling teeth to get knowledgeable help.

My sister and I were on a mini-marathon of Christmas shopping this Friday afternoon. She was looking for a set of fireplace accessories for my niece.

Our first stop was the Home Depot near where I live. They had nothing in-store—"online only," the guy said.

We were on the way to H-E-B in Plano, so I asked Google, "Where can I buy fireplace accessories nearby." She directed me to this Ace Hardware. Bingo!

Entering the store, there were three people at the ready to help. Friendly, too. We had our choice of three. My sister chose the mid-price one. Solved.

The staff are very knowledgeable and helpful. They are great at helping to problem solve and easy to find. I always go there rather than Lowe’s and Home Depot when I can because the staff make it so easy to get in and out with what I came for.

Great place to go if you need help or have questions. Excellent customer service. I went on a Saturday and had no less than 6 people offer to help me and answer questions. You sure do not get that when you go to Lowe’s or Home Depot

Yes. 5 stars. The ac filters online were true life saver. At $10.99 apiece for huge filters 16"X 25"X4" wonderful deal. Thank you for all your kind hearted staff too. The place kept ac cranking cool. Clean too. Safe area. No pan handlers

The staff is so helpful and I usually get in and out quickly. This is definitely my first choice of hardware stores in my area.

Beautiful store with helpful and friendly people! They have everything!

'When disaster struck, and my laptop got drenched.I thought all hope was lost. But MacroGeeks proved me wrong! SK and the ream not only repaired it but also managed to recover my files in record time. Their exceptional customer service and speedy solutions make them absolute tech heroes I can't thank them enoughl"

Justin and the manager were very helpful. They greeted me and my sister the moment we came in and brought us to the asile to find what we needed, also demonstrated how to use the product. Im very impressed with his customer service.

This Ace Hardware is amazing. Not because it has anything unique, as products go, it’s a standard hardware store.

However, the employees are spectacular. I have been to this Ace twenty times, and every time the staff are friendly, the actually know where products are, can offer suggestions and are helpful. It was so novel it too a little getting used to. This is what customer service should look like.

Thank you for running a business that is enjoyable to shop at.

Great staff and machine knife sharpening made my kitchen knife a joy to use again. Ace Hardware of Richardson is an awesome store, appreciate you!

Went in for an ac capacitor. Guy who I asked if he could helped called their “ac” guy and was very knowledgeable. Trip took all of 2 minutes, answered all my questions. I have since installed the capacitor and ac is back working. Very knowledgeable staff, beats all the big box stores for sure. I’ll be back moving forward!

We were looking for hooks for our business which the employees discussed that they don’t carry the type we were looking for. An employee named Jean headed towards our car as we were getting to leave out the parking lot and explained that he was searching their database to try to see if he could get it for us. They happened to be out of stock, but he suggested another brand-store to see if they had it in stock.
I really appreciate his kind approach and for him writing down the name of the hooks we were showing the staff at the time. This kind of customer service holds great value to me and him going the extra mile was so thoughtful! We appreciate you Jean thank you!

Things are easier to find because they actually have attendants that help you and are readily available. I was asked when entering the store if I needed help, I was directed right to where I needed to be to find what I was looking for.

While waiting for my wife recently. I went into this store. I haven't been in a hardware store for many years. It was a good time walking the aisles looking at all that is available. I was not looking to buy anything but found an item that I needed.

Great place with great service. The staff is very helpful and very knowledgable. Every time I go there it's a positive experience.

#1 hardware store in Richardson. The people are so kind and helpful. They recently expanded and are stocking a lot of fun stuff. They do knife sharpening and will cut keys. Their paint section is huge.
Support your local Ace!
Check the hours before you head over. They aren't a big box store with infinite hours.

ACE HARDWARE OF RICHARSON is my go to place for my needs. Friendly associates meet you at the door always and guide you to what your are looking for. Thanks ACE HARDWARE.

Always extremely helpful staff. Lots of items to shop for birding (suet prices are great!), hardware needs, gardening, painting and even a bunch of cute gifts to consider. I always like to browse here as you never know what you might realize you need. Fresh popped corn is available as a freebie too!

Bryan the manager is a super guy.He will go out of his way to help you and see that you get what you need.