Hazel Russell - State Farm Insurance Agent

Hazel and Angie are the best! They are extremely helpful and dedicated the time we needed to discuss our policy needs. When we have questions or concerns, they are always there to assist with whatever we needed. They assisted us through the claims process even when the claim was going through a different insurance company. Highly recommend!

Talking with the account mgr is always a pleasure. Angela (Angie)always greets me and everyone with a smile. Makes it a point to know her customers by first name, and always finds the time to talk to you whenever you make a call. Great customer service in the entire office! Owner should be proud ! What a great business. Thanks for everything!

Marie needed a renters policy over the weekend and Karen and Angela made it happen even though they were not in the office on Saturday. They went the extra mile for me.
Thanks for all you do.

Hazel has the best people working for her, always available and willing to help and go that extra mile! Love State Farm!

I have been a satisfied customer for several years at the Hazel Russell State Farm Castroville branch. The staff is wonderful!! They have AWESOME customer service which is hard to come by now days.

State Farm did a great job of taking care of my insurance and they did it quickly over the phone. They took the time to supply me with the best plan and price. Very simple but very thorough. Great experience, will definitely be using them again!

SUBJECT: Letter of Commendation; It is the intention of this letter to inform all its readers of the outstanding Customer Service Ms. Amanda Gallegos has performed while working with this unit State Farm Insurance in the Homeowners Form Rate Quote at Castroville,Texas 11Aug22. Ms. Gallegos has performed her duties in the Homeowners Form Rate Quote with pride, professionalism and a high degree of concern for its patrons. These traits exemplify the high degree of dedication displayed by the State Farm Insurance. The State Farm Insurance can be proud to count this individual among its ranks. I Martin Olivares wish to thank the State Farm for hiring us an individual of such high caliber.

My wife, kids and I have used Hazel Russell as my State Farm agent for many years. I appreciate the availability of Hazel and her staff to provide great service for our bundled home, auto, and life insurance. They are members of our community know us on a first name basis; a great small town feel.

Even after moving to Houston from Castroville, I still use Hazel for my auto and renters insurance! Every time a call they know me by first name. Great customer service - like a piece of home right here in the big city!

Hazel is very conscientious making sure that every need is offered wether it is home, auto or life. Hazel takes a personal interest with her clients and their families. Hazel is a true professional

Just like in Las Vegas office State Farm so is Castroville TX office Hailey helped me and she was professional and got the job Done!! 5star

Amanda was really helpful when I was freaking out

Angela Steubing was very polite and helpful. I really appreciate the level of professionalism that was provided.

Hazel and her great team of professionals always provide exceptional service and takes all steps necessary to exceed customer expectations. Will be her customer for life.

Very responsive and knowledgeable. We have many different needs and Hazel and crew have been able to get us just what we needed.

Very welcoming and helped so much which made shopping around for insurance so much easier.

Hazel, great lady, helpful, professional
(Great to have when you find yourself a damsel in "car distress")
So glad it is her I've been doing car insurance business for past 8 years

Good communication and good customer service happy to move my policy with them

HIGHLY RECOMMEND HAZEL RUSSELL AS PERFECT CHOICE TO TAKE CARE OF YOUR INSURANCE NEEDS A VERY CARING PERSON WITH YOUR BEST INTEREST FIRST N FOREMOST

Seem to be very fair and honest. Customer service is always outstanding as well.