IM Wireless

Anthony was very helpful, answered all my questions in a clear professional manner, was patient with my concerns.

He was reassuring as he set phone up & transferred the data; and taught how to use a new app.

I had heard praise for this location. My visit certainly confirmed that for me. I will recommend this store to others.

By far the best experience I have ever had w Verizon! Jayleen was knowledgeable, patient and multi tasking queen! It took a long time ,always does, but she remained pleasant throughout and got me my new phone all set up and billing squared away and transported my number, all while assisting several other costumers, always calm cool and collected! I will drive out to franklin for this amazing service any day! Thank you Jayleen!

During my recent phone upgrade Harneet's technical knowledge and advice enabled me to upgrade to the best phone for me and to stay in my budget. She showed me several tips that have been helpful. I appreciated Harneet's patience with my questons as well as her guidance.

Professional! Always with a smile, soft-spoken and most importantly the patience of a saint there could be 5 people lined up and Jaylene will make you feel like she has all the time in the world for you. Jaylene has another quality that is so very important to your sales and and very much appreciated by me, and many others like me who have learning disabilities for myself it's auditory processing disorder Jaylene is so patient had it not been for her kind and thoughtful manner I probably would have shut down and just got up and said I have to think about it maybe I'll come back and I would not have gotten the phone I probably would have gone back to the flip phone LOL cuz it was easier for me to operate but Jayla mean took the time to walk me through it and show me visually Hands-On how to navigate my phone even months later there are still things that she helps me figure out LOL anyway I just wanted to let you know that I think the world of her and she will go on to do great things with her life if I were you I've maker CEO of that company then you can all just go on vacation and leave her in charge. Seriously jailyne has made my experience at Verizon learning experience that I very much appreciate sincerely Donna bimberg

Service was great! Jailene Was amazing and informative. In the past when I'd go to the verizon stores in Bellingham and Natick (corporates branches) I always had to bring my mom because she was the head of the account for the family plan I was on. It was a pain in the butt. Franklin is not corporate so I could go in myself and upgrade my phone without my mom being present, the downside was that I couldn't pay for the phone outright (420 instead of 440), but it was worth it. I'll go here everytime

Jailene helped me with setting up new phone and previously a few months back.
I cant say enough good about this young lady.
Pleasant, courteous and well knowledged of her services.
Thank you again Jailene.

Best wishes
John cameron

Jared was fantastic! He was knowledgeable and very patient! This is now our favorite Verizon store! Thank you Lynda and Tom

I needed a new phone without all the BS and Jailene showed me a phone within cost range that I could afford. She answered my questions straight forward and I was out the door in less than an hour.

Terrific and convenient store location with very helpful and patient reps . Made sure we were completely comfortable and proficient with the new phones before we left the store .

Neat was very helpful and very pleasant with her transactions with customers. I would highly recommend her as a person I would want working with customers.

Friendly, knowledgeable staff. They had parts on-hand and were able to fix my phone in a matter of a few hours.

Gave was great. Very patient answered all my questions and I am not tech savvy. Thank you. We will be back!

Shout out to Jailene!! Super helpful, knowledgeable and awesome to work with!!! A++++ to her!!! Give this girl a raise!

Great customer service! Jailene was very helpful! Would absolutely recommend.

Extremely prodessional and personable. I want to mention wiguen thimotee who was excellent as well

Very helpful in helping me with my new phone and answering my questions

Very efficient and .helpful. Would highly recomend

Thanks for the help with the phone 👍😁
Thanks for your help in this matter is greatly appreciated

Great experience. Easy transaction.

Jared was very helpful.