Bloomington Acura Service Department

Quick accelerated service. Straight forward. Video recording on what they work on oil change and safety checks. Text messaging to communicate the service status a few times while waiting. Quick check-in and check-out.

My family has been doing business with Luther Bloomington Acura / Subaru since 1997. We are always welcomed and are provided excellent service during every visit. I can’t imagine buying or servicing a vehicle with any other dealership.

Love acura ! Friendly staff ! Great knowledge and love the cars

My MDX was experiencing some electrical issues which were draining the battery even when the car off was off. I brought it in July and they diagnosed it as a faulty key cylinder which they disabled.

Fast forward less than a month and the problem reemerges. I call and they tell me it can't possibly be the same issue, saying it is "90% the battery in the key fob" after explaining the lights on the key fob were illuminated and the battery had been recently changed they asked me to bring it in again. The service representative, Cliff Rob, said the testing to diagnose the problem would be free this time.

I arrived at the service department the morning of my appointment only to have Cliff tell me that the testing would only be free if it was related to the same issue, which is not what he said on the phone. Just kept repeating "trust me, I'm going to take care of you" all the while not keeping his word.

This place does not stand behind their service! They will repeatedly lie and blame shift to attempt to not take responsibility for their work. Do yourself a favor and find another place to have your car serviced.