Bloomington Subaru Service Department

Had a great experience with this location. Kin went above and beyond to make sure I was kept in the loop with the services being done on my car and he responded in a prompt manner.

After having a far less than ideal experience back in March, I wasn’t sure I’d ever be posting a positive review for Bloomington Subaru. I’ve loved my Forester- don’t get me wrong- but being a woman seeking a service in a male dominated field, it is easy to feel overlooked and taken advantage of. I’m not a big fan of “second chances” when it comes to situations like these, but figured I’d give them another shot. I am incredibly thankful that I did.

I stopped in this week to complete my 60K service. This is a large (and costly) service to need, in addition to some problems with my alignment/tires/AC, I was looking at a hefty bill and having no expectations of a better service than my last. I was happily proven wrong.

My experience this last week has no one to thank other than Subaru’s Service Provider Aidan. He went ABOVE and BEYOND my expectations, maintained humility and professionalism, all while offering apologies for situations he had no part of. He was hands down the best advisor I have ever had at Bloomington Subaru. He was kind, empathetic, and really seemed to care about my questions and concerns over my last experience. He not only made that previous experience right, but gave me the confidence that I could continue seeking services from them without fear of being mistreated or unheard. He acknowledged every one of my concerns (even finding and fixing problems that I had previously dismissed) and I left that day with a huge weight off my shoulders. It is not lost on me how much he did to help me and I am incredibly grateful for the thoughtfulness and consideration that was shown to me by him.

If you are a woman nervous about seeking car repair services and getting taken advantage of, wait no longer and book a service appt with Aidan. I will seriously never see anyone else as long as he is employed there. A+ Bloomington Subaru, you’ve maintained a long-standing customer and made things right. Aidan- you rock!

Very clean and professional. Not particularly fast. A little odd that the cars in the show room were locked. But I don't need a new car anyway.

Jacob was a great service representative. He explained everything to me and great detail and was very patient and thorough as well as a pleasure to work with. Surface was completed within the expected time frame and a complimentary Car Wash was provided. Their customer Lounge area is large and a pleasant environment. They also provide complimentary Beverages and a few treats. Great place to take your Subaru.

Great service. Shawn was awesome. Helped with all queries. Happy to be associated with Bloomington Subaru. World class service and excellent waiting lounge. Kudos.

Michael and the team did a great job checking over my Subaru Forester today. I always get good service here.

Great service department. Conscientious techs and service reps.

Excellent customer service and repair! Highly recommended 👌 👍

the best customer service of all Minneapolis dealership

Fast service XD

an amazing new facility

Michelle rocks.

I like the new place.